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Operations Management
William J. Stevenson
8th edition
15-2 Scheduling
CHAPTER
15
Scheduling
Scheduling
High-Volume Systems
B Done
Low-volume Build C
Service C Done
On time!
Build D
operations
Ship
15-6 Scheduling
Intermediate-Volume Systems
2DS p
Q0
H p u
15-8 Scheduling
Loading
Infinite loading
Finite loading
Vertical loading
Horizontal loading
Forward scheduling
Backward scheduling
Schedule chart
15-11 Scheduling
Sequencing
Sequencing
Priority Rules
Table 15.2
FCFS - first come, first served
SPT - shortest processing time
EDD - earliest due date
CR - critical ratio
S/O - slack per operation
Rush - emergency Top Priority
15-14 Scheduling
Example 2
Table 15.4
Average
Average Average Number of
Flow Time Tardiness Jobs at the
Rule (days) (days) Work Center
FCFS 20.00 9.00 2.93
SPT 18.00 6.67 2.63
EDD 18.33 6.33 2.68
CR 22.17 9.67 3.24
15-15 Scheduling
Scheduling Difficulties
Variability in
Setup times
Processing times
Interruptions
Appointment systems
Controls customer arrivals for service
Reservation systems
Estimates demand for service
Scheduling the workforce
Manages capacity for service
Scheduling multiple resources
Coordinates use of more than one
resource
15-18 Scheduling
Cyclical Scheduling
Service Scheduling
SSU1
Overview—United Airlines