LIVING

BE AGILE, LEAN AND HOLISTIC

AGILITY
THE “NEW” WAY OF DELIVERING AT SCALE

HOW ARTIFICIAL
INTELLIGENCE EASES AGILE
PROJECT MANAGEMENT
Alexander Birke
 WELCOME ALEXANDER BIRKE
Agile Advisor
TO THIS SESSION ON AI, Accenture - LivingAgility

MANAGEMENT, HUMANS,
AGILE @AlexBirke AlexBirke-leanagile

AND
ITS FUTURE

Copyright © 2018 Accenture All rights reserved. 2

DISCUSS
HOW IS AGILE PROJECT MANAGEMENT AND SPRINT
MANAGEMENT ESTABLISHED IN YOUR PROJECTS?
FOCUS ON
• TOOLS
• GRAPHS AND VISUALIZATION
• METRICS
 WHERE ARE WE
WITH AI?

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THE COMPUTER MAKES NO DECISIONS; IT ONLY
CARRIES OUT ORDERS. IT’S A TOTAL MORON, AND
THEREIN LIES ITS STRENGTH. IT FORCES US TO
THINK, TO SET THE CRITERIA. THE STUPIDER THE
TOOL, THE BRIGHTER THE MASTER HAS TO BE—
AND THIS IS THE DUMBEST TOOL WE HAVE EVER
HAD.
PETER DRUCKER, 1967

Copyright © 2018 Accenture All rights reserved. 5

RECENTLY, THE CEO OF DEUTSCHE BANK
PREDICTED THAT HALF OF ITS 97,000 EMPLOYEES
COULD BE REPLACED BY ROBOTS.
ONE SURVEY REVEALED THAT “39% OF JOBS IN
THE LEGAL SECTOR COULD BE AUTOMATED IN
THE NEXT 10 YEARS.
SEPARATE RESEARCH HAS CONCLUDED THAT
ACCOUNTANTS HAVE A 95% CHANCE OF LOSING
THEIR JOBS TO AUTOMATION IN THE FUTURE.”
HARVARD BUSINESS REVIEW, 01/2018
https://hbr.org/2018/01/the-future-of-human-work-is-imagination-creativity-and-strategy

Copyright © 2018 Accenture All rights reserved. 6

THE FIRST JOBS THAT ROBOTS ARE DOING AND
WILL CONTINUE TO TAKE OVER ARE THOSE THAT
ARE DULL, DIRTY, DANGEROUS AND DEAR.

https://www.forbes.com/sites/bernardmarr/2017/10/16/the-4-ds-of-robotization-dull-dirty-dangerous-and-dear/#2cd6405c3e0d

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“THE HARDEST ACTIVITIES TO AUTOMATE WITH
CURRENTLY AVAILABLE TECHNOLOGIES ARE
THOSE THAT INVOLVE MANAGING AND
DEVELOPING PEOPLE (9 PERCENT AUTOMATION
POTENTIAL) OR THAT APPLY EXPERTISE TO
DECISION MAKING, PLANNING, OR CREATIVE
WORK (18 PERCENT).”

https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/where-machines-could-replace-humans-and-where-they-cant-yet
Copyright © 2018 Accenture All rights reserved. 8
ASSUMED USAGE OF INTELLIGENT AUTOMATION
IN THE SOFTWARE DEVELOPMENT LIFECYCLE

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…FOCUS IS SHIFTING BEYOND ANY POTENTIAL
COMPETITION BETWEEN PEOPLE AND MACHINES
TO HARNESS THEIR COMBINED STRENGTHS

https://trends.fjordnet.com/a-machines-search-for-meaning/
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 AGILE
MANAGEMENT
WITH
(ARTIFICIAL)
INTELLIGENCE

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BENEFITS
Cost optimization
through automation of
repetitive tasks

Reduced operational
risks through automated
alerts and
recommendations

Standardization for
industrialized delivery
Increase speed to
Business
market by moving to
transformation
Agile & DevOps from
(Rotate to New IT)
conventional application
development Transform systems to
be future ready

Delivery Process
Automation through
Robotic Process
Automation
Copyright © 2016 Accenture All rights reserved. 13
ACCENTURE MYWIZARD IS A CLOUD-BASED
PLATFORM THAT BRINGS TECHNOLOGY AND
INDUSTRY ASSETS TOGETHER EMPOWERED BY
ANALYTICS AND ARTIFICIAL INTELLIGENCE.
Cloud-Based platform (Azure) with 550
API basierten Architektur auf Basis des Plug&Play servers
Prinzips Neural Computing based artificial intelligence
platform
Anbindung aller gängigen Automatisierungs- und
Managementplattformen (ALM Tools) 500 experts developed in nine months

KI und Analytics wurden über Nutzung von 6 Virtual Agents with machine learning
Technologien wie Cortana Intelligent Suite, IBM capabilities and intuition intelligence
Watson, Splunk, Tableau und Power BI realisiert.
600+ technology tools and assets

Plug and Play Architecture integrates easily

with client systems

800+ industry assets

200+ engagements and 2000+ active users

Copyright © 2018 Accenture All rights reserved. 15

DISCUSS
IMAGINE SCENARIOS HOW ARTIFICIAL INTELLIGENCE HELPS
IN AGILE PROJECT OR SPRINT MANAGEMENT ?
WE USE 1-4-8-ALL METHOD: 1/1 MIN – 4/4 MIN – 8/4 MIN
Copyright © 2018 Accenture All rights reserved. 17
OUR “NEW FRIENDS” IN MYWIZARD

Scrum master
Project Manager Testing
advisor:
Architect Data scientist

Modernization analyst

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THE VIRTUAL SCRUM MASTER

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THE VIRTUAL SCRUM MASTER

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THE VIRTUAL SCRUM MASTER

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THE VIRTUAL SCRUM MASTER

NOTIFICATIONS

Major Issue / Critical risk logged

Current tasks pending team allocation

Current release plan not viable Sprint Forecast slippage

Too many bugs from previous Sprint to fix, which might cause schedule delay

Changes in User Stories

User Stories with open defects marked as done

High number of stories in Release Backlog not planned for any Sprint

Copyright © 2018 Accenture All rights reserved. 23

THE VIRTUAL SCRUM MASTER

SELF HEALING

I have initiated all critical user stories to be picked

from release backlog and planned them in the
upcoming sprint. …

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SCRUM ASSISTANT HELPS SCRUM TEAMS TO
REACH SELF-SUFFICIENT STAGE FROM NOVICE
STAGE THROUGH CONTINUOUS IMPROVEMENT
ON SCRUM PROCESSES AND PRACTICES.

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SPRINT PLANNING ASSISTANT

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STAND-UP ASSISTANT

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STAND-UP ASSISTANT

Tasks / Stories not started yet

(MVP) tasks affecting your Sprint-burn up

Tasks without any planned hour

Open actions / defects / impediments

MVP stories not started yet

Scope Volatility

Personal WIP limit exceeded

Story WIP Limit exceeded

Copyright © 2018 Accenture All rights reserved. 30

RETROSPECTIVE ASSISTANT

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RETROSPECTIVE ASSISTANT
POSITIVE FINDINGS
All user stories having story priority
Defect Density in percentage
Team took less effort than planned
No added stories after sprint planning
All user stories are having story points
Stories worth of 100% forecasted story points are delivered
All must have stories are delivered
All Tasks are having planned hours
Task effort was in range as estimated
Copyright © 2018 Accenture All rights reserved.
NEGATIVE FINDINGS
Team took more effort than planned to deliver committed stories
Team took more effort than planned to deliver must have stories
Tasks are not having actual hours
Only (must have) stories worth of 0% story points are delivered.
Stories not having Story Points
Stories added to Sprint Backlog after Sprint Planning Day
32
STORY QUALITY ANALYZER

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FORECASTS WITH PREDICTORS

Quality Scope

Time

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DEFECT INJECTION PREDICTOR

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VELOCITY PREDICTOR

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SPRINT COMMITMENT ACCURACY

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STORY VIABILITY PREDICTOR

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SPRINT VIABILITY PREDICTOR

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WHAT MYWIZARD DELIVERS…
Product / Project Health Trend Gives an over all view of product progress and scope changes in one click.
Improved project planning and scaling down manual efforts significantly.

Automated Backlog Management Helps in keeping product backlog healthy and in prioritized state through
continuous analysis of stories

Cost Optimization & Requirements Analyzer Helps to track the degree of ambiguity of requirements
Reduced Operational
Risk
DevOps and Agile Analytics Proactively identify risks and opportunities for future, anticipate outcomes and
behaviour based prediction based on historic trends and by analysing patterns found in transactional data

Seamless integrations using Plug & Play feature Availability of Integration tools (Universal Adapter, APIs) to
connect to external hosted ALM tools to enable automation. Flexibility to restrict or mask any sensitive data.
Business
Transformation to be Forecasts future values based on historical data Obtain insights on health of backlog, schedule, finance,
future ready product quality to proactively manage risks, if any

Automated Metrics reporting Auto submission of governance metrics; Bulk data upload facility to perform end to
end tracking of the in-progress project

Support for Scaled Agile Helps to visualize the current state and progress at program level which further helps to
Delivery Process discuss and diagnose the situation
Automation
Virtual Scrum Master Provides alerts and recommendations; Self heal routinely addressed issues

Chat Bots Converse with the scrum master / team / delivery lead to provide snapshot of project / release / sprint
status and performance

Scrum Assistant Drives sprint planning, stand-up and retrospective sessions in an effective manner. It supports
Speed to market scrum master by automating the reporting also.

Story Viability Predictor to predict if a user story is viable for release within the release / sprint timeline
 OUTLOOK

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ONE IS FOR SURE: MANAGER’S TASK ARE
CHANGING

Expected impact of intelligent systems

Copyright © 2018 Accenture All rights reserved. 43

THREATS

CONFIDENCE IN THE ADVICE OF INTELLIGENT

SYSTEMS DIMINISHES DOWN THE RANKS

https://www.accenture.com/us-en/insight-intelligent-machines-workforce-of-the-future

Copyright © 2018 Accenture All rights reserved. 44

THREATS

JOB PROFILES AND SKILLS CHANGE

https://www.accenture.com/us-en/company-reworking-the-revolution-future-workforce

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THREATS

MANAGERS UNDERRATE THE NEED FOR HUMAN

SKILLS

https://www.accenture.com/us-en/insight-intelligent-machines-workforce-of-the-future

Copyright © 2018 Accenture All rights reserved. 46

THREATS

DEFICIENCIES AND PRECONDITIONS

NEED TO HAVE LOTS OF DATA

LACK OF TRANSPARENCY

IT DOESN’T ALWAYS WORK

THE FOCUS IS ON TECHNOLOGY

INSTEAD OF ON SOLVING BUSINESS
PROBLEMS.

Copyright © 2018 Accenture All rights reserved. 47

EXECUTIVES IN THE ERA OF BRILLIANT
MACHINES WILL BE ABLE TO MAKE THE BIGGEST
DIFFERENCE THROUGH THE HUMAN TOUCH.
MCKINSEY

https://www.mckinsey.com/global-themes/leadership/manager-and-machine
Copyright © 2018 Accenture All rights reserved. 49
Copyright © 2018 Accenture All rights reserved. 50
AGILE COMMAND CENTRE – KEY DIFFERENTIATORS
Differentiator Description Other Tools
Productive Feature Diagnostic Feature (RTC/TFS/JIRA)

Automated Metrics • Auto submission of governance metrics • Obtain snapshot of project/release/team

Reporting • Use bulk data upload facility to perform end to end tracking of the in- metrics which are derived through
progress project from myWizard Agile post integration multiple sources and up to date

Virtual Scrum Master • Alert & provide recommendations • Provide insights on backlog health,
• Self heal routinely addressed issues schedule, finance & product quality
• Drives spring planning, stand-up, retrospective sessions in an effective
manner. It supports scrum master by automating the reporting also.
Tools & Technology • Availability of Integration tools (Universal Adapters, APIs) to connect project ALM tools to enable automation.
Agnostic • Flexibility to restrict or mask any sensitive data.

Backlog, Story Quality &
volatility check
Product/Project Health
Trend
• Helps in keeping product backlog healthy & in prioritized state • Obtain snapshot of backlog health like
through continuous analysis of stories using ARA (Accenture story ageing, time to market, stories
Requirements Analyzer) which require immediate attention
• Deep dive into the defects, monitor 'Running Tested Features' on a daily basis.
• Obtain insights on health of backlog, schedule, finance, product quality to proactively manage risks, if any

AI & Analytics
Scaled Agile Compliant
• Proactively identify risks and opportunities for future, anticipate • Analyze the patterns/relations/co-
outcomes and behavior based prediction based on historic trends and relations of historical & transactional
by analyzing patterns found in transactional data data of project to diagnose the root
cause
• Helps to visualize the current state & progress at portfolio & program level which further helps to discuss & diagnose
the situation

Automation Store Offering • Use either Off the shelf applications and even create automation bots and apps customized to your needs to deliver
Copyright © 2016 Accenture All rights reserved.
the project faster, with high quality and agility. 51
STILL IT IS ABOUT PEOPLE

IF YOU HAVE $1 TO INVEST IN KM, INVEST 99 CENTS IN CONNECTING

YOUR EMPLOYEES OVER SHARED OPPORTUNITIES AND 1 CENT ON
CONTENT. CONNECTING PEOPLE HAS ALWAYS BEEN (AND WILL ALWAYS
BE) AT THE CENTER OF KNOWLEDGE MANAGEMENT

LARRY PRUSAK

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BOTTOM REPLACABLE LIST OF 20 JOB SECTORS

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THREATS

JOBS REPLACED BY ROBOTS?

ONE REPORT BY PWC SUGGESTS THAT 38 PERCENT OF U.S. JOBS ARE

AT “HIGH RISK OF BEING REPLACED BY ROBOTS AND ARTIFICIAL
INTELLIGENCE” OVER THE NEXT 15 YEARS.

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Copyright © 2018 Accenture All rights reserved. 55