What makes people different from each other Attitude and Ability, Personality Emotional Intelligence Physical Ability How does attitude impact on Individual? People show substantial ID, or variations in how they respond to the same situation based on personal characteristics. Behavior is, therefore determined by the effects of the individual and the environment on each other. Have direct effect on behavior People with different attitudes respond differently to directives People with different personalities interact differently with bosses, coworkers, subordinates, and customers. Some employees will be productive only if they are closely supervised, while others will be productive if they are not. People differ in productivity. Quality of work varies because people vary in their propensity for achieving high-quality results. Empowerment is effective with some workers, but not with all. Workers vary in their level of self esteem that in turn influences their productivity and capacity to take on additional responsibility. ID in hereditary and diversity factors, personality, ability and skill, perception and attitude will affect work behavior like productivity, creativity and performance. Demographic characteristics are the background characteristics that help shape what a person becomes. Important demographic characteristics for the workplace are gender, age, race, ethnicity, and able-bodiedness. GENDER No consistent differences between men and women in problem solving abilities, analytical skills, competitive drive, motivation, learning ability and sociability. As compared to men, women are more conforming, have lower expectations of success, have higher absenteeism and lower earnings. AGE Older women are often stereotyped as inflexible. They sometimes complain that their experience and skills are not valued. ABLE-BODIEDNESS Despite evidence of effective job performance, most disabled persons are unemployed. Most disabled persons want to work and more firms are likely to hire disabled workers in the future. RACIAL AND ETHNIC GROUPS Differences in job performances and behavior of racial and ethnic groups are usually attributable to culture rather than ethnicity itself. APTITUDE AND ABILITY Aptitude is a person’s capability of learning something. Ability is a person’s existing capacity to perform the various mental or physical tasks needed for a given job. It includes relevant knowledge and skills. Intellectual Ability is the capacity to do mental activities. Intelligence contains four sub-parts; cognitive, social, emotional, cultural. Groups of Mental Abilities VERBAL FACTOR- comprehension of verbal relations, words and ideas. SPATIAL FACTOR- involved in any task in which the subject manipulates an object imaginatively in space. It can also refer to how people perceive the object in front of them. NUMERICAL FACTOR- ability to do numerical calculations rapidly and accurately. MEMORY FACTOR- involves the ability to memorize quickly. WORD FLUENCY FACTOR- involved whenever the subject is asked to think of isolated words at a rapid rate. INDUCTIVE REASONING FACTOR- the ability to draw inferences or conclusions on the basis of specific instances. DEDUCTIVE REASONG FACTOR- is the ability to make use of generalized results. PERPETUAL FACTOR- is the ability to perceive objects accurately. PROBLEM SOLVING ABILITY FACTOR- is the ability to solve problem with independent efforts. MULTIPLE INTELLIGENCES LINGUISTIC INTELLIGENCE- good at using words well, both when writing and speaking. LOGICAL-MATHEMATICAL INTELLIGENCE- good at reasoning, recognizing patterns and logically analyzing problems. MUSICAL INTELLIGENCE- good at music, musical composition and performance. BODY-KINESTHETIC INTELLIGENCE- good at body movement, performing actions and physical control. SPATIAL INTELLIGENCE- good with directions, maps, charts, videos and pictures. INTERPERSONAL INTELLIGENCE- good at understanding and interacting with other people. NATURALIST INTELLIGENCE- more in tune with nature, interested in nurturing, exploring the environment and learning about other species. INTRAPERSONAL INTELLIGENCE- good at being aware of their own emotional states, feelings and motivations. PHYSICAL ABILITIES- the capacity to do tasks demanding stamina, dexterity, strength and similar characteristics. EXPERIENCES- no one has had the same experiences in life. Not one person. Everyone experiences variations in their day, even when they are working at the same place or spending time together. PERCEPTION- accounts for how we experience things as well as how we think and feel, so it plays a huge part in what makes a person unique. BELIEFS- what you believe is what you perceive to be true based on what you have experienced in life. CREATIVITY- everyone is creative in our own little way, but there are many different creative talents that we can have. GENETICS- a change in one thing can change how our genes are used or even expressed. Without getting too technical, it is apparent that no one is alike in their genetics. BODY- everyone carries their weight differently and comes in different shapes and sizes. RELATIONSHIPS- have a big influence over our lives. They influence how we think about ourselves and how we interact with the world around us. HOBBIES- we all have different hobbies, and even if we do have the same hobby as someone else, we often approach it in different ways. INTELLIGENCE- stems from many things, including our beliefs, social aptitude, emotional awareness, experiences and the health of our brain. SENSING THE WORLD- we all have 5 dominant senses. We all see different things, which affects how the other senses are used. TASTE-what we grow up on we tend to favor because we have grown accustomed to the tastes in foods. PERSONALITY- temperament, attitude, thoughts, beliefs, behavior, character. COMMUNICATION HABITS- the way we communicate reflects our thoughts, beliefs and personality. HUMOR- relates to what we have experienced and how we perceive life. GOALS- different desires in life. INTUITION- helps them decide what they want to do in life. WILLINGNESS TO BE YOURSELF- to be who they are and stand out from the crowd. An aptitude is a component of a competence to do a certain kind of work at a certain level. An aptitude may be physical or mental. Aptitude is inborn potential to do certain kinds of work whether developed or undeveloped. Ability is developed knowledge, understanding, learned or acquired abilities (skills) or attitude. The innate nature of aptitude is in contrast to skills and achievement, which represent knowledge or ability that is gained through learning. Emotional intelligence (EI), emotional leadership (EL), emotional quotient (EQ) and emotional intelligence quotient (EIQ), is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s) Empathy is typically associated with EI, because it relates to an individual connecting their personal experiences with those of others. Emotional intelligence has been defined as "the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior" by Peter Salovey and John Mayer. This definition was later broken down and refined into four proposed abilities: perceiving, using, understanding, and managing emotions. Emotional intelligence also reflects abilities to join intelligence, empathy and emotions to enhance thought and understanding of interpersonal dynamics. Self-Awareness This is how aware you are and how accurately you can assess your emotions. Most of us are so busy with the daily grind that we rarely take a step back and think about how we’re responding to situations and how we come across. The other source of self awareness is recognizing how others respond to us. This is often challenging because we tend to see what we want to see. And we tend to avoid the uncomfortable action of asking others for feedback. To grow in your self awareness, consider building time for reflection into your day. Also consider getting into the routine of collecting specific feedback from people who will be honest and whose ideas you value. A large study that compiled thousands of data points found that leaders who sought out negative feedback were much more self- aware and effective than those who sought out positive feedback. Self-Management Self-management is your ability to control your emotions. This component also includes your transparency, adaptability, achievement, and optimism. A key factor is whether you react or respond to situations. Answer these questions: When you get an irritating email, do you write back right away? Do you sometimes find yourself regretting how you handled yourself, wishing that you had been more calm and poised? Do you lose patience or rush others? If you said yes to any of these questions, you may be in the habit of reacting rather than responding. When you react, you do what comes naturally, which is going with the emotional part of your brain. When you respond, you act against what is natural, which is why it is difficult. You engage the rational part of your brain and select the best response. Social Awareness Your organizational awareness, focus on service, and level of empathy compose your social awareness. Improve your organizational awareness by fine-tuning your radar for the emotional climate in groups, and recognizing power dynamics. Improve your service orientation by fine-tuning your radar for your customers’ or clients’ needs. Do this by first and foremost, always taking personal responsibility even when things aren’t going well. Other strategies to enhance your service orientation include being as available and responsive to your customers as possible, and coming up with a system to regularly gather feedback. Relationship Management Developing others, serving as an inspiring leader and catalyst for change, collaborating with a high- performing team, and managing conflict are part of relationship management. You are high on this characteristic if others perceive you as likeable and you’re able to work well with diverse groups, even in the face of stress and conflict. As you can imagine, to do this requires the 3 characteristics we just discussed, plus finesse in dealing with others. If you can create and communicate an inspiring vision and help them to do difficult things, such as embrace change, you are definitely high on this characteristic. How do you fare and what can you further develop to enhance your EI and career performance? One aspect of employees' attitude is the impact it can have on the people around them. ... Attitudes may affect both the employee's work performance and the performances of co-workers. Attitude: A person's attitude can be influenced by his or her environment, just as a person's attitude affects his or her environment.
Emotional Intelligence 2.0: A Practical Guide to Master Your Emotions. Stop Overthinking and Discover the Secrets to Increase Your Self Discipline and Leadership Abilities