BEHAVIOUR AT WORK

CASE STUDY
PRESENTED BY :
PATRICK TAN KOK LAM – UFC 180059
SURAYA BINTI SIDEK – UFC 180057
RIMA MALINDA BINTI BASRIL – UFC 180067
NOORAIN BINTI MOHD SAID – UFC 180047
 What
happened ?

ANITA vs. CHONG

Anita.
• Under Enterprising type in Holland’s typology of personality which is
very high self- confidence, ambitious, be in control and full of energy
• In managerial grid, anita considered dictatorial since
She only focus on the productivity and result only.
Subordina
te.
 Anita Chong Subordinates Work diretor Work
( 20 young manager
girl )
• Very strict • A supervisor • Young • No vertical • Tiada
supervisor with modern subordinate communicat analisis skill
• Only ideas. s ion within • Lack of
concern for • No solving • Employee the solving skill
production skill psychologic organization • Bersikap
based on • Lack of al result, al structure. tergesa-
managerial leadership Dependent gesa
Grid. • Implement a on Boss.
• Practicing lot of new • They talk
autocratic idea bad behind
style concept and because
the they got no
employee chance to
can’t adopt voice out
the their
changes. issue/proble
Lack of m.
adaptability. • Their voice
• Poor is not
communicat welcome in
ion skill the team
work.
WHAT MANAGER SHOULD DO ?
FIND OUT
HELD A WHO IS
MEETIN THE
G
CALL ALL
CULPRIT
EMPLOYEE
( VOICE OUT
THEIR FEELINGS/ ONE OF THE
UNSATISFACTION) EMPLOYEE OR
SOLVE MORE
THE
PROBLEM CHONG
 FULFILL SELF
ACTUALIZATION
NEEDS & ESTEEM
CHONG POOR NEEDS
LEADERSHIP

INTERNAL PROMOTION
(AMONG 20 *INCREASE BONDING
EMPLOYEES) BETWEEN EMPLOYEE
HELD TEAM INCREASE EMPLOYEE
BUILDING SELF MOTIVATION
ACTIVITY WIDE RANGE
EMPLOYEE NEEDS
MET
LACK OF
BELONGINGNES
S MOTIVATION
 SET ONE POLICY
TO HANDLE THE
SET UP
COUNSELLIN
G SESSION
SITUATION

EMPLOYEE

SUPERVISOR
& MANAGER
Give warning letter to
employee
(not obey superior)

1st warning letter

2nd warning letter

3rd warning letter

will be terminate from
company
 COMMUNICATIO
N
• Based on the above case, we find that there is a communication
problem that may occur due to several factors i.e. Differences in
Perceptions, Poor Listening, Information Filtering, Mixed
Messages, etc.
• However, it can be overcome by improving the communication skills
among them through;

• Email
• Phone call
• Whatsapp
• SMS
• Memo

Internal and External Formal and Informal communication

LEADERSHIP

“A leader is one who knows the way,

goes the way, and shows the way.” –
John C. Maxwell
 CONCLUSION
• In an organization, humans are one of the key components that serves as
an important asset for organizational development. Hence, in managing
the organization, one needs to understand and take care of people well. It
is important for us to better understand the basic factors that influence the
behavior of individuals in an organization for the benefit of both parties.
• Knowledge of Organizational Behavior helps managers to manage people
effectively in the organization. It enables managers to inspire and motivate
employees toward higher productivity and better results as the manager is
able to analyse and understand nature and behaviour of his employees.