BPO – Recruitment Strategy

Define Recruitment
1. Define the position – prepare Job Description
2. Define Requirement – How many heads to be hired?

1 Weeks

Planning
1. Review / Update Job Description
2. Prepare / Develop Interview Selection Criteria & Interview Guide

1 Weeks

1. Job Sites, Direct Hiring, Internal References, e- 1. Review Candidate applications

1. Interview & Assessment by Ops Team, Business
Recruitment System, Campus recruitments 2. Select Candidates for Interview
leaders
2. Utilize Networks, Branding & Posting on Various 3. Telephonic Interview by HR
2. Final HR Round for Salary Perks discussion
Job Sites with appropriate JD for the role. 4. Schedule Candidates for Interview with Ops
3. Release Offer to the Selected Candidate
3. Track candidate applications Team

4 Weeks
Sourcing 2 Weeks
Short-listing 2 Weeks
Hiring

On-Boarding
1. Confirm Starting Date
2. Facilitate the Onboarding Process
3. Process Orientation & schedule Comm. / Process Training
2 Weeks

Employee Recruited Successfully

• Timelines for Phase I and Phase II can be reduced to 2 days respectively, thereby adding the remaining time to Phase III
• Job Descriptions for Back-Office, Customer Support roles – WORK IN PROGRESS
• Sourcing Profiles need help from current Hiring & Recruitment teams working on IT Profiles
• Situational Judgement Tests (SJT) can be used in Interviews to assess Candidates on Decision Making skills, Soft skills, Non-Academic behaviours, Practical
Intelligence & other competencies
• Prepare & Plan for Process Orientation, Soft Skills, BPO related Process Trainings – Ensures Candidate is properly trained for all BPO related roles.