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QUALITY
MANAGEMEN
T HISTORY
AND
EVOLUTION
Total quality management
(TQM) is the continual
process of detecting and
reducing or eliminating
errors in manufacturing,
streamlining supply chain 2
management, improving
the customer experience,
and ensuring that
employees are up to speed
with training. Barone, A.
(2019)
EVOLUTION
OF TOTAL
QUALITY 3
MANAGEMEN
T
1 Late 1700s • Industrial Revolution
1 Brought in innovations
that changed
production by using
machine power instead
of human power.
SCIENTIFIC
MANAGEMENT
Brought the concepts of
2 analysis and
measurement of the
7
4 Focused on the
development of
9
quantitative
techniques to solve
operations problems.
COMPUTER AGE
Enabled processing of
5 large amounts of data
and allowed
10
widespread use of
quantitative
procedures.
ENVIRONMENTA
L ISSUES
6 Considered waste
reduction, the need for
11
7 Designed to achieve
high-volume
12
production with
minimal inventories.
Sought to eliminate
causes of production
defects.
REENGINEERING
Required redesigning a
company’s processes in
order to provide greater 8 13
market.
FLEXIBILITY
Offered customization
Off
on a mass scale.
10
15
TIME-BASED
COMPETITION
Based on time, such 11
16
as speed of delivery.
SUPPLY CHAIN
MANAGEMENT
12
Focused on reducing the
17
overall cost of the system
that manages the flow of
materials and
information from
suppliers to final
customers.
ELECTRONI
C
COMMERC
E
Uses the Internet and
World Wide Web for 13
18
conducting business
activity.
OUTSOURCING
AND
FLATTENING
OF WORLD
14
Convergence of
19
technology has enabled
outsourcing of virtually
any job imaginable from
anywhere around the
globe, therefore
“flattening” the world.
BIG DATA
ANALYTICS
15
Applies math and
20
statistics to large
volumes of structured
and unstructured data to
gain unprecedented
business insights.
HISTORY OF
TOTAL
QUALITY 21
MANAGEMEN
T
Following WWII the
marketing & finance The importance of OM At the same time
functions were did not always Japan and Europe were
predominant in recognize in ruins
American Corporations
23
24
BESA, BESANDE,
BESERA, BOLIGOR, BURDEOS,
RAIZA CRISTINA
MICHELLE LILLIAM HARRIS A.
GAILE E. D.