BSBMGT608 Manage innovation and

continuous improvement

CHC62015 Advanced Diploma of

Community Sector Management

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economic indicators for IT industry
▶ Employment rate
▶ Income
▶ Industrial production index

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new trends for the IT industry in
Australia
▶ include:
▶ Mobile devices
▶ Cloud Computing
▶ Virtualization
▶ Telework/Virtual offices.
▶ Alternative productivity applications

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6 star energy rating
▶ A House Energy Rating is the index of a building's thermal
performance (i.e. heating and cooling requirements) for
residential homes in Australia.

▶ A 6-Star rating indicates that a building achieves a higher

level of thermal energy performance than, say a 5 star
rating. As of November 2011, 6-Star equivalence is the
current minimum requirement in most of Australia.

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Plan-Do-Check-Act (PDCA)cycle

▶ PDCA (plan–do–check–act or plan–do–check–adjust)

is an iterative four-step management method used in
business for the control and continuous improvement
of processes and products.

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PLAN

▶ Establish the objectives and processes necessary to

deliver results in accordance with the expected output
(the target or goals). By establishing output
expectations, the completeness and accuracy of the
specification is also a part of the targeted
improvement. When possible start on a small scale to
test possible effects.

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DO
▶ Implement the plan, execute the process, make the
product. Collect data for charting and analysis in the
following "CHECK" and "ACT" steps.

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CHECK
▶ Study the actual results (measured and collected in "DO"
above) and compare against the expected results (targets
or goals from the "PLAN") to ascertain any differences.
Look for deviation in implementation from the plan and
also look for the appropriateness/completeness of the
plan to enable the execution i.e.,"Do". Charting data can
make this much easier to see trends over several PDCA
cycles and in order to convert the collected data into
information. Information is what you need for the next
step "ACT".

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ACT
▶ Request corrective actions on significant differences
between actual and planned results. Analyze the
differences to determine their root causes. Determine
where to apply changes that will include improvement of
the process or product. When a pass through these four
steps does not result in the need to improve, the scope to
which PDCA is applied may be refined to plan and improve
with more detail in the next iteration of the cycle, or
attention needs to be placed in a different stage of the
process.

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 Total Quality Management (TQM)
▶ Total quality management or TQM is an integrative philosophy of
management for continuously improving the quality of products
and processes.

▶ TQM functions on the premise that the quality of products and

processes is the responsibility of everyone who is involved with
the creation or consumption of the products or services offered
by an organization.

▶ TQM capitalizes on the involvement of management, workforce,

suppliers, and even customers, in order to meet or exceed
customer expectations.

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Kaizen

▶ Kaizen refers to philosophy or practices that focus upon

continuous improvement of processes in manufacturing,
engineering, and business management. It has been applied
in healthcare, psychotherapy, life-coaching, government,
banking, and other industries. When used in the business
sense and applied to the workplace, kaizen refers to
activities that continually improve all functions, and
involves all employees from the CEO to the assembly line
workers.

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Six Sigma
▶ Six Sigma seeks to improve the quality of process outputs
by identifying and removing the causes of defects (errors)
and minimizing variability in manufacturing and business
processes. It uses a set of quality management methods,
including statistical methods, and creates a special
infrastructure of people within the organization ("Black
Belts", "Green Belts", etc.) who are experts in these
methods. Each Six Sigma project carried out within an
organization follows a defined sequence of steps and has
quantified financial targets (cost reduction and/or profit
increase)

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Lean manufacturing/production

▶ Lean manufacturing, lean enterprise, or lean production,

often simply, "Lean," is a production practice that considers
the expenditure of resources for any goal other than the
creation of value for the end customer to be wasteful, and
thus a target for elimination. Working from the perspective
of the customer who consumes a product or service,
"value" is defined as any action or process that a customer
would be willing to pay for.

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process of risk management

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process of risk management
▶ Risk management is the identification, assessment,
and prioritization of risks (defined in ISO 31000 as the
effect of uncertainty on objectives, whether positive or
negative) followed by coordinated and economical
application of resources to minimize, monitor, and
control the probability and/or impact of unfortunate
events or to maximize the realization of opportunities.

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transition plan
▶ include:
▶ Stakeholders
▶ Persons responsible and their tasks
▶ Timelines
▶ Resources required
▶ Training plan
▶ Communication plans

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Thank you

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