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Internal Auditors

Building Trust in the


Workplace
Boise IIA Monthly Luncheon
November 1, 2016
Timothy K. Cormier
Today’s Agenda

In this presentation, we will: As a result of attending this presentation,


• Explore best practices for • IIA members will have practical tips and
building trust (and destroying it),
techniques for fostering a trusting
• Identify techniques to restore trust, environment in their workplace!
• Discuss the overall benefits for having a
trusting environment.
Explore Best Practices for Building Trust

Other sources to access trust best


practices: Podcasts, Peter Drucker, and
Google’s Lazlo Bock to name a few
Look at this picture – How does it convey trust?
As an Internal Auditor – Does this sound
familiar?
• At work, a lack of trust has a detrimental impact:
• Silos form
• Information-sharing slows
• Decision making is affected
• Performance suffers for the organization, team, and individual.

• How can you build and maintain trust with colleagues?


Steps to Build Trust

Generosity and
We, not Me, First
Abundance

Consistent Align
Communication Expectations
Steps to Build Trust: We, not Me, First We, not Me first

• Seek out opportunities to get to know the people around Generosity and
Abundance

you as people, not just at the transactional level of


“Can you do this for me?” Spend time informally, as well Consistent Align
Communication Expectations
as formally, building a relationship with your team.
Remember: Trust is built through the interpersonal interactions, not
through email.
• Seek out opportunities to collaborate and focus on mutual success (WE first) rather than
individual success (ME first).
• Focus on “we” – as opposed to sending an email – what other ways can you build
interpersonal interactions?
• Think of a project, initiative, goal, etc. – how does this relate to you?
Steps to Build Trust – Align Expectations
• One of the most powerful things you can do to build trust is to align
expectations and discuss how you will work together not just what Generosity and
Abundance
We, not Me first

results need to be delivered.


• Ensure the implicit is explicit and the rules of engagement are clear. Consistent
Communication

• It is then easier to build from this foundation of trust, and to course correct
Align
Expectations

as needed, especially in times of stress and uncertainty when trust can be


challenged.
• Here are three simple questions that have a powerful impact on building trust
if you listen to the replies and follow through with the necessary action:
• What is working well?
• What is not working well?
• What is one thing I can do to help ensure your / our success?
• Think of a project, initiative, goal, etc. – how does this relate to you?
Steps to Build Trust – Consistent Communication
• Asking questions, sharing information, and providing feedback are the
hallmarks for a relationship built on trust.
Generosity and
We, not Me first

• Consistent communication includes sharing the rationale behind


Abundance

business decisions, not getting sucked into gossip and speculation,


Align

Consistent
Expectations
and being candid when you can't share confidential information.
Communication

• Pay attention to how you communicate; avoid using "I" in spoken and
written communication when possible and instead use "we." Think
"team.“
• Instead of saying, “I” need – what else can you say?
• Think of a project, initiative, goal, etc. – how does this relate to you?
Steps to Build Trust – Generosity and Abundance
• In my experience, the most successful people are those who share
Generosity and their network and expertise. These people give more than they take
Abundance
We, not Me first
and are focused on achieving their success by making others
successful. Make introductions, share your wisdom, and build a
Consistent
Communication
Align
Expectations reputation for being the go-to person.
• For example, during my initial organization development meetings
with my teams, I share that my number 1 job is to ensure THEIR success.
It has an immediate and positive impact on their level of trust not just
with me, but across the team.
• What expertise can you share?
• Think of a project, initiative, goal, etc. – how does this relate to you?
Identify Techniques to Restore Trust
•When employees •Call it out
think you care •What gets
about what they measured, is what
care about, doors gets improved
of trust open up

Mutual Make It a
Respect Priority

Learn the
Openness
Business
•Listen to •Job shadow and
feedback spend time
•Be transparent knowing your
discuss the “why” business partners
behind the audit
Discuss the Benefits for Having a Trusting Environment

• We, not Me, First • Make It (Trust) a Priority


• Align Expectations • Learn the Business
• Consistent Communications • Openness
• Generosity and Abundance • Mutual Respect
Final Thought
• As you seek to build trust—to help others to trust you—have you considered the
alternative?
• That building trust isn't about the other person. That building trust starts with you.
• Are you willing to give trust?

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