Documente Academic
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Documente Cultură
MANAGEMENT
Discussant:
JENNY ROSE O. NAVARRO
MaEd-Edma
A. What is
? 2
What is CONFLICT?
• Disagreement
• Collision
• Difference 3
• Inevitable,
because, we
are dealing
with people’s
lives, jobs,
pride, self-
concept, ego
& sense of
What does Mr. Webster say
about CONFLICT?
• A battle, contest
or opposing
forces existing
between
proactive desires
and moral,
religious or
• A state of
incompatibility of
ideas between two
or more parties or
individuals
• A natural
disagreement
resulting from
individuals or
groups that differ
TYPES OF CONFLICT
23
5. Helping people learn how
to
recognize and benefit from
their
differences;
28
STYLES OF CONFLICT MANAGEMENT:
5 Approaches to Conflict Resolution
Approach Attitude
• Problem Solving
• Compromise
• Collaboration
• Resolve the
a. Problem Solving
Problem solving is a mental
process and is part of the larger
problem process that includes
problem finding and
problem shaping.
No pressures, no diamonds.
Difficulties are opportunities
to better things; they are
stepping-stones to greater
experience....
Harlan
Cleveland
• Leaders are problem
solvers by talent and
temperament, and by
b. Compromise
To compromise is to make a deal
where one person gives up part of
his or her demand. In arguments,
compromise is a concept of finding
agreement through communication,
through a mutual acceptance of
terms—often involving variations
from an original goal or desire.
• "There are three ways of
dealing with difference:
domination, compromise, and
integration. By domination
only one side gets what it
wants; by compromise
neither side gets what it
wants; by integration we find
a way by which both sides
may get what they wish.”
c. Collaboration
Collaboration refers to
the process of a group
of people working
together or the act of
working jointly.
45
Stating how the other person’s
behavior affects you.
46
Example: A staffer did not put
things in order in your office
47
Key to the Success of this
strategy:
• Is that you are:
– Direct
– Clear
– Non-attacking
Key to the Success of this
strategy:
• It is important that you:
– Describe the triggering event as clearly and
concretely
– Describe your own feelings
– Avoid blaming language
– Avoid name calling, put downs, and guessing the
intention of the other person
BASIC ASSERTIVE RIGHTS
53
AGGRESSION vs. ASSERTIVENESS
54
AGGRESSIVE vs. ASSERTIVE
STATEMENTS STATEMENTS
• “You’re • “When you said I was
stupid, I felt hurt.”
stupid!” • “When you said I was
• “You don’t too skinny, I felt
know what rejected.”
• “When you said I
you’re talking wasn’t doing my
about!” article, I felt
• “You better disappointed. Then I
felt angry.”
stop that right • “When you made fun of
now!” my work in front of the
• “If you say that other staffers, I felt
embarrassed.”
again , you’ll • “When you excluded
be sorry!” my article, I felt
AGGRESSIVE vs. ASSERTIVE
BEHAVIORS BEHAVIORS
• Adopting threatening • Answering a
posture
• Jabbing at someone’s
question using a
chest with your finger calm, clear voice
• Throwing something • Raising your
• Hitting or kicking voice slightly to
something or someone
• Shoving or pushing
emphasize
someone disappointment
• Breaking something • Making eye
contact and
leaning forward
Making Assertive Statements
1. Use a strong voice, but
not a loud voice.
2. Speak clearly.
3. Speak at a normal
rate, not too fast.
4. Use a lower voice
tone, not high-pitched.
57
Guidelines for Assertive
Behaviors
1. Maintain an alert, but not tense,
posture.
2. Make slower gestures, not quick
and abrupt.
3. Make a relaxed eye contact,
don’t stare intently.
4. Maintain a neutral expression,
don’t smile or scowl.
58
Step 3 – Be Positive
& Never give up
59
Whenever you’re in conflict with
someone, there is one factor that
can make the difference between
damaging your relationship and
deepening it. That factor is
attitude.
William James
Lethal Weapon 3
61
I like brain-teasers. A lot of people do. I saw
one of my favorite mind puzzles in the
movie Lethal Weapon 3. It involves a
bottle and a pen cap. The pen cap is
placed in the bottle right side up, set on a
desk, and the person must figure out how
to get the pen cap out without touching
the bottle.
62
Brain-teasers are challenges. Why
is it that there are so many
people who try to avoid
challenges in their lives? Why do
we always refer to life’s
challenges as problems?
I think people
attempt to avoid
challenges in their
lives because they
fear they may not
be able to
overcome them.
After all, a
challenge is a
contest and
contests end with
All too often our challenges
do not have faces. They
take on a god-like persona,
a mountain with no trails.
The problem appears to be
so big we believe there is
no chance to overcome it.
Challenges always have a
solution. The solution to the
brain-teaser earlier is to add
water and allow the pen cap
to float to the top, allowing it
to be easily plucked out
without touching the bottle.
Solutions to life’s
challenges aren’t
always obvious.
That’s why they are
challenges. Figuring
out the bottle and
pen cap brain-teaser
was not easy
because the solution
was not at hand.
If it were only
between the
person, the bottle,
and the pen cap,
the person would
lose. The addition
of water allowed
the person to
overcome the
challenge.
You have to be
willing to accept
help when it’s
available and
also dare to look
beyond the
usual ways of
attacking a
problem. When
you do so, you
I have an aunt who loves
puzzles. I can remember
many puzzles, brain-teasers,
and riddles from my
childhood. I couldn’t solve
them all on my own.
There were a few I gave
up on. Afterward, I was
upset with myself for
having given up
because I had been
closer to the solution
than I had thought.
Giving up stripped from
me the feeling of
accomplishment I
desired.
The Climb Moviemaker
72
Challenges make
life exciting.
They inspire us.
They force us
outside of our
comfort zone.
They create new
experiences and
force us to learn
• Embrace challenges
with the same
enthusiasm and vigor
that you would a
brainteaser. Don’t give
up.
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