 Mobile App for Delta

change & surveying

 DHBVN consumer app
 Implementation of
pre-post audit check
New Initiatives to
dissemination
eliminate
of
exorbitant bills
 Setting up
Commercial Back
Office
 Process simplification
of New connection
 Smart Metering
GIS Mobile App

 DHBVN has introduced mobile

app for capturing any delta
changes at field level.
 This app can also be used for
surveying new assets being
installed at field level
 Any changes made in field is
recorded and notification is sent
to the end user to modify the
network configuration in GIS db

3
DHBVN APP

This app has been developed to provide

one touch facility to consumer to:-

1.View & Pay bills

2.Update phone and E mail
3.Lodge service related complaints
Implementation of pre-post audit process to
check dissemination of exorbitant bills

We have introduced two checks in the system which filters all bills being
generated a
1. Pre Audit
2. Post Audit

Bills trapped as exceptions( CM_03_09 & CM_04_02) doesn’t get printed

or displayed at e payment portal unless they are duly rectified .These
trapped exceptions can only be removed through
1. Bill Revision
2. Released Bill process
 Commercial Back Office(CBO)

Centralized Back office aims at disintegrating revenue realization & revenue generation
process to felicitate field offices to reduce unduly burden of billing and its rectification
process resulting less effort being exerted in improving the revenue realization.

Activities undertaken

Commercial
Back Office
team

Billing Bill Revision MCO PDCO

REVISED NEW CONNECTION PROCESS
UNDER EODB
 Consumer applies
for New connection
on DHBVN portal Field offices validates all
necessary documents and
eliminates exceptions ,if any.

Connection released
(SMS sent to
consumer) S/D updates
billing and asset
details

Billing commences
Smart Metering For DHBVN
 EESL is undertaking Smart Metering Rollout in select towns of Haryana in two separate parts -
1) Supply of smart meters with GPRS compatible NIC cards.
Compliance with IS 16444
2) Installation, testing , commissioning and integration of the AMI system.
IT Applications includes - HES, MDMS, Web Portal and Mobile App hosted on secured Cloud
Field Activities includes – Consumer Survey, Meter Installation and Maintenance

 As per the scope of project, EESL will rollout 10 lac smart meters into below towns of Haryana –
 DHBVN: Gurugram, Hisar, Faridabad
 UHBVN: Karnal, Panipat, Panchkula

 Overall Project duration is 8 years and is broadly divided into two phases as below –

Built Up / Go-Live Phase O&M Phase

First 3 years Next 5 Years
Design, Development, integration of AMI Operation and Maintenance of AMI solution implemented for 5
solution for 5 million smart meters and Go- million smart meters
Live
Cloud Application
 Mobile Application
Mobile Application