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Learning Objectives
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IM/2-3/10
(B) How are Industrial Products / Services
Classified?
Classification into 3 Groups shown below.
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IM/2-4/10
Learning Objectives
• Understand Organizational buying objectives.
• Gain knowledge of buying activities, including
different phases in buying decision process, types of
buying situations; buygrid framework & its analysis.
• Identify members of buying centers.
• Understand organizational buying behavior.
• Know how industrial buyers choose and evaluate
suppliers.
IM/3-2/16
• Reliability in delivery.
• Consistent product Quality.
• Lowest price (If delivery & Quality objectives are met)
• Excellent pre & post – sales services.
• Long – Term collaborative relationship.
Industrial buyers try to achieve organizational
purchasing objectives & personal objectives like
higher status, job security, salary increments,
promotions & social relationships.
IM/3-3/16
LEARNING OBJECTIVES :
• Understand buyer sales rep.
interactions.
• Types/range of relationships between
buyer & seller firms.
• Customer relationship management
(CRM) / relationship marketing.
• Methods used to influence industrial
IM/4-02/11
BUYER – SELLER
SUMMARY OF CHAPTER - 4
RELATIONSHIP
• Industrial buyer and sales rep.’s interactions
depend on their perceptions, behavior, & roles.
• Interaction between two persons (buyer & seller) is
called Dyadic, with various types of transactions, as
per Dr. Sheth’s framework.
• Buyer and seller firms have various types and
range of relationships: transactional, value added
and partnering / collaborative.
• Customer relationship management (CRM) and
relationship management (RM) are conceptually
same. Both aim at collaborative / partnering long –
term relationship for mutual benefits of both parties.
• Sales promotion and negotiation are the major
methods used to influence industrial buyers.
CHAPTER 5 IM/5-1/6
INDUSTRIAL MARKETING INTELLIGENCE AND MARKETING
RESEARCH
LEARNING OBJECTIVES :
1. Know Nature and Scope of
Industrial Marketing research.
2. Examine the Marketing Research
Process.
3. Understand Industrial Marketing
Intelligence System.
IM/5-3/6
LEARNING OBJECTIVES :
1. Know the Procedure followed for
segmenting industrial markets.
2. Identify the Variables (bases) used for
segmenting business markets.
3. Evaluate and select the target market
segments and strategies.
4. Develop effective positioning
IM/6-2/9
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Learning objectives
1. Understand alternative channel structures.
2. Know types of industrial intermediaries.
3. Understand steps involved in designing a
channel.
4. Learn how to manage channel members.
5. Understand concepts of supply chain
management, Logistics, and business
logistics system.
Alternative Channel Structures
IM/8-2/14
Indirect Channels.
• Consists of intermediaries like distributors / dealers,
manufacturer’s reps / agents, value-added resellers
(VARs), brokers and commission merchants.
Types of Intermediaries
IM/8-3/14
4. Brokers
They bring together buyers and sellers, when
information is not available completely. They
represent either a buyer or a seller, and their
relationship is short term. They do not buy products
& services and are paid on commission basis.
5. Commission Merchants.
CHANNEL DESIGN
IM/8-5/14
SUMMARY OF CHAPTER – 8
Complexity of customer
IM/9-10/12
SUMMARY OF CHAPTER-9
• Personal selling has a greater role in business marketing
than consumer marketing.
• Business selling process consists of prospecting,
qualifying, preparation (or pre-approach), sales
presentation (or approach), overcoming objections,
closing, post-sales service and follow-up.
• B 2 B selling characteristics include problem solving,
systems selling and team selling approaches.
• Intrepreneurial philosophy results in consistently good
performance.
• Management of major and national accounts is done by
team selling, relationship marketing and support from
top management and functional managers.
IM/10-1/10
CHAPTER –10
BUSINESS (INDUSTRIAL)
COMMUNICATION
Learning Objectives :
1. Develop an effective communication
(or promotional) program.
2. Understand the role of advertising
3. Understand the importance of sales
promotion, publicity, public relation
(PR), and direct marketing.
IM/10-2/10
DEVELOPING AN EFFECTIVE
COMMUNICATION / PROMOTIOAL
PROGRAMME FOR BUSINESS MARKETS
The steps involved are :
(i) Decide communication objectives.
(ii) Identify the target audience.
(iii) Decide the promotional budget.
(iv) Develop the message strategy.
(v) Select the media.
(vi) Evaluate the promotion’s results.
(vii) Integrate the promotion’s programme.
IM/10-3/10
Promotional Tools and Media in Business Markets
IM/10-4/10
ROLE OF ADVERTISING IN BUSINESS MARKETING
While advertising is relatively less important than
personal selling in business marketing, it is used
as support to personal selling. The functions
performed by advertising are
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IM/10-6/10
IMPORTANCE OF SALES PROMOTION
• Sales promotion consists of short-term incentive
tools to stimulate greater or faster purchase of a
product / service by business customers.
CHAPTER 11
INDUSTRIAL (BUSINESS) PRICING STRATEGIES & POLICIES
Learning Objectives
1. Understand the special meaning of
price.
2. Know the factors that influence pricing
decisions, i.e. price determinants.
3. Understand pricing strategies for
different product/market situations.
4. Examine the pricing policies for
various types of customers.
IM/11-2/ 29
1. Pricing Objectives
• Are derived from corporate and
marketing objectives.
• Some of the pricing objectives are
survival, maximum short – term profits,
maximum short – term sales, maximum
IM/11-7/ 29
2. Customer (Demand) analysis
It includes demand analysis & cost - Benefit
analysis
(i) Demand analysis. Using experimental
research, it measures relationship between
price and demand (or sales volume). It sums
up how sensitive customers% are
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If PED is > 1, demand is elastic, & customers are price
sensitive
If PED is < 1, demand is inelastic, customers are less
sensitive to prices.
IM/11-8/ 29
(ii) Cost – Benefit Analysis
• Necessary to know target customers’ perceptions
of benefits (or value) and costs.
• Benefits are categorized into hard (or tangible)
benefits like quality, production rate,
performance, etc. and soft (or intangible)
benefits like customer service, company
reputation, warranty period, etc.
• Cost includes price, duties and taxes, freight,
installation, maintenance.
3. Cost Analysis.
• A firm’s total cost of a product is the lowest point
on the price range. Hence, for pricing decisions,
the marketer must know the various types of
costs like fixed, variable, total, direct, etc. for a
IM/11-9/ 29
IM/11-10/ 29
IM/11-11/ 29
4. Analyzing Competition
• Many marketers have “competitive level”
Pricing as a pricing objective.
• Marketers should get “Competitors’ prices,
discounts, costs, product quality, service, etc
for cost/benefit analysis, pricing and
positioning strategy.
• Competitors’ information can be obtained
from various sources.
5. Government Regulation/Policies
• Govt. regulations are necessary to ensure fair
play and to protect consumers and small
scale suppliers.
IM/11-12/ 29
PRICING STRATEGIES
Geographical Pricing
CHAPTER – 12
STRATEGIC PLANNING, IMPLEMENTING, AND CONTROLLING
IN INDUSRIAL MARKETING
Learning Objectives
• Understand the characteristics of
market – oriented organization.
• Know the role of marketing in strategic
planning
• Examine the strategic planning process
at business unit level.
IM/12-2/19
ALLOCATION OF RESOURCES TO
SBUs.
IM/12-7/19
BCG Model : Growth – Share Matrix
IM/12-8/19
GE Model : Business Screen Matrix
IM/12-9/19