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– Peter Drucker
Define Leadership
Total Quality
Requirements
Customer
Orientation Customer Orientation
Human Resource
Excellence Participation Training Motivation
Management
Leadership Culture Planning Communication Accountability
Joseph Jaworisky,
Chairman of American Leadership Forum
Attitude and Involvement
of Top Management
The Conflict of Hard and Soft Assets
Peter Drucker
The Managerial Communications
Recipient/Boss
Message Answered by
What is to be done? Position Description
How well should it be done? Standard/Target
How well is being done? Performance Appraisal
How to do it better? Action Plan
Sender/Employee
Corporate Culture and Leadership
What is culture?
Focus: Every employee must know the vision, his or her part
in it, and what has to be done to achieve it.
Senior
Transition
Training Management
Team Behavior
Xerox
Culture
Change