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3. You and your friend who has a fever enter your room. She shivers
and tells you, “It’s cold in here!” How would you interpret what
she said?
a. She feels cold.
b. She wants me to increase the temperature in the room.
c. She does not feel well because of the cold.
d. She is complimenting the temperature in my room.
4. Based on the scenario in Item number 3, what would your next
action be?
a. I will thank my friend.
b. I will agree with her and say that the room is cold
c. I will increase the temperature to decrease the coldness.
d. I will ignore my friend.
Exercise 1 (Pair)
1. Watch the first video of telephone conversation through this link:
C:\Users\ACER\Downloads\Programs\Video\
Sample Order Taking - Customer Support
Philippines.mp4
2. With a partner, discuss your answers to the
following questions.
a. What greeting is used by the
costumer service agent?
b. What form of personal identification is used by
the agent?
c. What pre-closing signals are used by the agent?
d. What closing is used by the agent?
Speech acts theory
The theory was first used in
1962 book entitled "How to
Do Things with Words" by
J.L.Astin
A Speech act Is a functional unit in communication. It is an
act that the speaker performs when he makes an utterance
Ex. a request, a command, a greeting, a promise, an apology
What is an utterance?
Utter means "to say" So when you're saying something, you're
making utterances.
Ex. Saying "24" in math class is an utterance.
A police officer yelling "Stop!" is an utterance.
Even a long speech by the President is an utterance. If you
can't hear it, it's not an utterance
Austin (1962) and Searle (1981) established that whenever
we say something, three simultaneous acts are performed:
A. locutionary act
B. Illocutionary act
C. Perlocutinary act
Locutionnary Act
What is actually said by a speaker.
Illocutionary Act
What is verbally accomplished by what is said.
Type of Illocution
Assertive
Directives
Commissives
Expressives
Declarations
Perlocutionary act
Is The result or effect that that is produced by the utterance in the
given context , What the hearer does in response to the utterance
Example:
Suppose that a bartender utters the words "the bar will be closed in 5 minutes"
1- Locutionary Act saying that the bar will be closed in 5 minutes
Act of saying
2- Illocutionary Act the act of informing the customers of the bar's imminent closing and
perhaps also the act of urging them to order a last drink
Function: info-persuasion
3- Perlocutionary Act the bartender intends to be performing this act by causing the
customers to believe the bar is about to close, and of getting them to want and to lrder
one last drink
Effect
Directive and Commissive speech act
Directive is a speech act that is to cause the hearer to take a particular action,
to engage the hearer to do something such as ordering, asking and forbidding.
1) don’t touch that!
2) Give me your pen.
3) do your homework.
4) May I have some soda? Is there any milk left?
Commissives