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Appropriate training before digitalisation is implemented is crucial, as this gives people the chance
to learn at a slower pace and prepare themselves. Sending staff members on a course or integrating
Data
digitalisation sessions into Automation
your regular work week are common ways of handling this. However, online
Analytics
instructional videos and interactive tasks can also be helpful and can be revisited by staff whenever they
need a refresher.
Ongoing support
Training doesn’t just end after the completion of a course and employers need to be prepared to
offer necessary continual support even after digital changes have been made. This doesn’t just mean
having an frequently
RPAasked questions page, it’s about actively encouraging staff to test, give feedback
and communicate openly.
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Automation
Analytics
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RPA