Introduction to Human

1 Resource Management
Human Resource
Management
14th Edition, Global Edition

Gary Dessler

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Learning Objectives

1. Explain what human resource

management is and how it relates to
1
the management process.
2. Briefly discuss and illustrate each of
the important trends influencing
human resource management.

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 Learning Objectives

3. List and briefly describe important

traits of today’s human resource
1
managers.
4. Describe four important human
resource manager competencies.
5. Outline the plan of this book.

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 Explain what human
resource management
is and how it relates to
1
the management process.

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 What Is Human Resource
Management?

• The Management Process

o Planning
1
o Organizing
o Staffing
o Leading
o Controlling

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 Why Is Human Resource
Management Important to All
Managers?
• No manager wants to:
o Hire the wrong person for the job
1
o Experience high turnover
o Have your people not doing their best
• You May Spend Some Time as an HR
Manager

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Human Resource (HR)
Responsibilities of Line
1
and Staff Managers

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Line and Staff Aspects of Human
Resource Management
• Authority is the right to make
decisions, to direct
1
the work of
others, and to give orders.
Managers usually distinguish
between line authority and staff
authority.

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 Line and Staff Managers

• Line authority
gives you the
right to issue
orders 1
• Staff authority
gives you the
right to advise
others in the
organization

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 Human Resource Duties
Line Managers

• Job placement
• Orientation & Training
1
• Performance
• Cooperation
• Labor costs
• Development

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 Human Resource Duties

Staff Managers
• Line function
inside of HR 1

department
• Coordination
• Assist and advise

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 Organizing the Human Resource
Department’s Responsibilities

• Size of HR reflects the company’s size

• Reorganizing the HR Management function
1
o Transactional HR teams
o Corporate HR teams
o Embedded HR teams
o Centers of expertise

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 Review
Human Resource Management

• Part of total management process

• Focus on staffing1processes
o Job analyses
o Recruiting
o Compensation
o Performance
o Compliance issues, etc.

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 Review
Human Resource Duties

• In providing specialized assistance,

the human resource manager carries
1
out three distinct functions:
o line function
o coordinative function
o Staff (assist and advise) functions

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Briefly discuss and illustrate
each of the important trends
influencing
1
human
resource management.

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 Trends in Human Resource
Management
• Technological advances
• Globalization and competition
• Indebtedness (“Leverage”) deregulation
1
• Trends in the nature of work
• Demographic and workforce trends
• Economic challenges and trends

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 IMPROVING PERFORMANCE: HR
as a Profit Center
• Computer system dramatically improves
sales and profitability along with:
1
o Upgraded jobs
o Training in how to sell services
o New job descriptions
o New pay policies

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 Review
Trends in Human Resource
Management
• Technology
• Globalization
1
• Indebtedness and deregulation
• Trends in the nature of work
• Demographic and workforce trends
• Economic challenges and trends

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 Review
Trends in Human Resource
Management
• More knowledge work
• Aging workforce
1
• Economic downturn
• De-leveraging
• Deregulation slowdown
• Slower economic growth

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 List and briefly describe
important traits of today’s
1
human resource managers.

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 The New Human
Resource1 Manager

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The New Human Resource Manager

• Focus More on Strategy

• Focus on Improving Performance
• Measure HR Performance and Results
• Use Evidence-Based
1 Human Resource

Management
• TheyAdd Value
• They Use New Ways to Provide HR Services

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 The New Human Resource Manager

• They Take a Talent Management Approach

• They Manage Employee Engagement
• They Manage Ethics
1

• They Understand Their Human Resource

Philosophy
• They Have New Competencies

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Evidence-based
Human Resource
Management
1

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 Big Transactional
picture Services

The New
Human
1 Talent
Competencies Resource Management
Managers

Performance,
results,
evidence- Employee Ethics
based practice Engagement

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 Review

• Talent management
• Ethics
• Employee engagement
1

• Measurement
• Evidence-based management
• Value
• New competencies
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 Describe four important
Human Resource Manager
competencies.
1

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 Human Resource Manager’s
Competencies
• Strategic positioners
• Credible activists
• Capability builders 1

• Capability builders
• HR innovators and
integrators
• Technology proponents
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 Human Resource
Manager’s Competencies
• HRCI Certification
o HR managers use certification to
show their mastery of modern
human resource management
1
knowledge
• The HRCI Knowledge Base
o The HRCI body of knowledge has a
list of main topic areas
o Chapter objectives follow the HRCI
Knowledge Base’s list

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 Review

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Outline the Plan of
this Book.
1

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 Themes and Features

Human resource management is

the responsibility of
1 every

manager—not just those in

human resources.

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 Review
• The HR process
• Importance
• 1
HR responsibilities
• Trends

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 1

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