Site (e.g.

, LARC Embakasi)

[Identify which Viral Load Cascade component your

project addresses
(e.g. Demand Creation)]

Speaker Name, Title,

Organization
Date
 Country Team
• List the members of the team & team member
roles
– Include photo of LARC team
 Facility Selected/Information
• Photo here if possible
• Brief description of the facility - # of patients
on ART, etc.
 Stakeholder Analysis
• Display which one of the two tools used
THE STORY OF OUR PROJECT
 Project Summary
What are we trying to How will we know if a change is an What change will we make
accomplish? improvement? that will result in an
improvement?
Overarching Goal AIM Statement Intervention

Improve (increase, decrease) _______ (Leave Blank Currently)

(metric) from _____ to ____ by
________ (date).

Metric: (specify numerator and

denominator)
 This project is about
Elevator _________________________________________

Speech As a result of these efforts,

_________________________________________

It’s important because we are concerned about:

 ____________________
 ____________________

Success will be measured by showing

improvement in:
 ____________________
 ____________________

What we need from you –

______________________________
 Process Mapping
The First Step Towards Improvement
(Show your process map. Use any format that you have learned - chart, swim
lanes, photo of sticky notes on paper. Highlight the area/s for improvement)
 Process Mapping
The First Step Towards Improvement
(Show your process table. Highlight the area/s for improvement.)
Process Step What Happens? Who is Duration Forms/logs Opportunity for
responsible? Improvement
 Define Measure Analyze Improve Control

• Gap (Problem Statement):

10
 Define Measure Analyze Improve Control

• Voice of Customer (VOC)

– Who is your customer? (patients, health care
workers) Did you select the right customer for
your identified problem?
– Tool used to collect the VOC (survey, focus group)
– Collection Process (# surveyed, method surveyed)
– Results (Display)
– What did you learn?

11
 Define Measure Analyze Improve Control

• Metric Selected
– Numerator/Denominator
• Baseline Data
– Give percentage/number

12
 Define Measure Analyze Improve Control

• Data Collection Process

– Data Collection Tool
• List or insert picture (if available) of any data collection tool that
was used for your project
– Data Collection Plan
• How many data points?
• Timeframe of data collection?
– Data Analysis
• How did you interpret your data?
• What did you learn about the magnitude of the problem?

13
 Define Measure Analyze Improve Control

Materials /
People Process Supplies

Problem

Environment Policy / Equipment

Procedure

Root cause - insert picture/diagram of your fishbone diagram or other tool used

14
 Define Measure Analyze Improve Control

IMPACT / EFFORT GRID A Tool for Prioritizing Opportunities

Improvement Projects -
Detailed
Just Do It
Major

planning and
work
Improvement

Just Do It Maybe
if some day
Minor

Impactful

Easy to Do Difficult to
EFFORT Do
 Define Measure Analyze Improve Control

• Just Do Its
– Include lists or photos, if available, of items
completed

16
 Define Measure Analyze Improve Control

• Small Test of Change (PDSA)

ACT PLAN

STUDY DO

PDSA – Describe in Detail your PDSA

17
Action Plan

Action Plan – Share your action plan

Share what worked well (successes) and what did not work well (challenges);
Reflect on what you will do differently during the next action period
Lessons Learned
Successes Challenges
 Learning Session #2 Presentation
• New Items/ Focus of Your Presentation
– Summary (Slide #6)
– Problem Statement (Slide #10)
– Voice of Customer (Slide #11)
– Metric/Data Collection (Slide #12 & #13)
– Root Cause Analysis – (Slide #14)
• Use either Fishbone/Pareto/5 Whys or combination
– Just Do Its (Slide #16)
– 1 Small Test of Change (PDSA) (Slide #17)
– Lessons Learned (Slide # 19)

• Update Previous Items (See Deliverables)

 Session 1 Deliverables
DEFINE / MEASURE / ANALYZE

 Identify Stakeholders  Just Do Its

 Team Formation  Elevator Speech
 Map the Process  VOC Information
(Current)  Root Cause Analysis
 ID / Prioritize  1 Rapid/Small Test of
Opportunities Change (PDSA)
 Project Outline  Action Plan
 Baseline Metrics - Data  Presentation
Collection Tool/Plan