COGENT

Maintenance & Support System

KHYLE C. SANCHEZ
BSIE-5A
COGENT
was incorporated in May, 1995 by a group of engineering and
software professionals who recognized a need for robust,
flexible tools to solve the wide variety of process control issues
not addressed by standard products. We found that most tools
on the market make it easy to solve 80% of the problem, but
almost impossible to do the final 20%. Using innovative
principles such as dynamic message passing and a loosely
coupled architecture, we have developed a series of middleware
products to support real-time collection and distribution of data
for industrial and financial applications.

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MAINTENANCE SUPPORT PLAN
Maintenance and support programs provide proactive
monitoring and updates to keep your system current and
running without interruption, while educating users best
practices and guidance to achieve their goals through multiple
mediums.

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Overview
Our Maintenance Support Plan (or “Support Plan”)
offers you, the customer, peace of mind that all of
your technical support questions will be answered on
a priority basis. You can also be assured that you will
receive free upgrades to all new versions of the
software released during the term of the Support
Plan.
The Support Plan is offered as an annual
subscription* based package to customers
purchasing Data Hub®, VINE™ and related products
either directly from Cogent, indirectly from Skkynet
Inc. or Skkynet Corp. (collectively, “Skkynet”), or
through one of Cogent’s authorized local sales
partners.

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Support Plan Details
The Maintenance Support Plan provides the
customer with the following
Priority technical support by email or phone
for installation and system configuration.
Free upgrade licenses to enable the
equivalent features in any new version of
the software released while you are on the
support plan.
If you choose not to upgrade to the new
version, you will continue to receive priority.
Technical support, until such time as Cogent
discontinues support for that version of the
product.
Special arrangements to provide technical
support for discontinued products may be
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arranged on a case by case basis.
The Maintenance Support Plan
does not cover the following
Development of custom DataHub® scripts,
WebView™ pages, ASP, AJAX or Java applets.
Debugging of scripts, Microsoft Excel macros or other
customer applications.
Consulting services for systems design and project
planning.
On-site technical support.
Support Plan renewal fees
• The Support Plan fee is 20% of the base price of the software licenses you have purchased, calculated
on an annual basis. The start date for the Support Plan is the date of your first license purchase.
• The renewal date for the Support Plan is 12 months after the start date and the plan is renewed
annually on the same day each year.
• An annual renewal fee is calculated at 20% of the current base price of the software licenses you have
purchased.
• Renewal notices will be sent to you approximately 30 days before the renewal date.
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Renewing support after the Support Plan expiry
If you wish to renew support for licenses that are no longer on support, you can do so by
paying any past due support payment plus a reinstatement fee. For more details, please
contact Cogent or a local sales partner.

Other terms and conditions
• No refunds will be given to customers who choose to
cancel the Support Plan before the renewal date.
Future changes to the Maintenance Support Plan
• Cogent reserves the right to make changes to the
Maintenance Support Plan at any time. For existing
customers, any changes will come into effect as of the
next renewal date.