HealTEA

“QualiTEA in a cup.””
 LEADER: Austria, Cyrus P.
SECRETARY: Manuel, Beverly Mhel B.
MEMBERS:
Doneza, Yarrah- Zynne A.
Latigar, Joan G.

GROUP 1 Raynera, Ma. Leslyn S.

Malicdem, Mary Joyce Lyn
Pueyo, May
Pascual, Analiza R.
Arandia, Jinnen L.
Aquino, Ma. Criselle T.
Sobremisana, Lhevie G.
Dayao Jr., Franklin P.
Tañote Jr., Luis B.
Mampolino, Kim Seth C.
Reyes, Jessa A.
Tamondong, Princess May B.
 AUSTRIA, CYRUS
Owner

MANUEL, BEVERLY MHEL B. DONEZA, YARRAH- ZYNNE A.

General Manager Auditor

LATIGAR, JOAN G. RAYNERA, MA. LESLYN S. PASCUAL, ANALIZA R.

Supervisor Supervisor (Janitorial) Supervisor (Accounting)

MALICDEM, MARY ARANDIA, JINNEN L. TAÑOTE JR., LUIS B.

JOYCE LYN Janitor A Bookkeeper A
Cashier A
AQUINO, MA.
PUEYO, MAY REYES, JESSA A.
CRISELLE T.
Cashier B Bookkeeper B
Janitor B

DAYAO JR., SOBREMISANA,

FRANKLIN P. LHEVIE G.
Cashier C Janitor C

MAMPOLINO, KIM SETH C.

Guard A

TAMONDONG, PRINCESS MAY B.

Guard B
QUALITY FLOW CHART
 QUALITY POLICY
HealTEA provides the best quality of milktea throughout
the Philippines and even abroad. The aim of the company is to
achieve a high standard of service and providing the most
nutritious and affordable milktea not just for the taste satisfaction
of its customers, but also for their health which is its edge over
the other milktea companies in the Philippines and worldwide.
The ultimate policy of HealTEA is to provide the customer
with goods and services in accordance with the details and price
as agreed to the wants of the customers.
It is the responsibility of the management to consider the
quality control. They constantly review the products for its
improvement with the cooperation of some of their customers
through surveys. With the use of the quality procedures that
meets the requirements of ISO 9001:2015, the company can
assure to achieve the customer’s satisfaction which is its
ultimate policy.
 QUALITY OBJECTIVES
HealTEA wants to provide a nutritious milktea with
the best quality of raw materials and services that could
satisfy the consumer to its utmost and to provide a wide
range of accessibility to customers for their own
convenience.
 NONCONFORMITY AND ITS
CORRECTIVE ACTIONS
INTERNAL
NONCONFORMITY CORRECTIVE ACTIONS
1. Slow worker (maker of the milktea -Train them, hire experienced barista.
(barista) or cashier) -Terminate the employee for their actions.
2. Machines are malfunctioning. -Repair the machine.
-Replace the machine.
3. Unexpected blackout. -Use generator.

EXTERNAL
NONCONFORMITY CORRECTIVE ACTIONS
1. The products delivered are defective. -Return and ask for a replacement item.
2. Out-of-stock items of the supplier. -Have a back-up supplier.
ACTIONS TO ADDRESS RISKS
AND OPPORTUNITIES
Teas, milks, pearls, natas and other toppings
that are too much for the day can have a 25% to
30% discount an hour before the closing time.
THANK YOU 