Heathrow is a world class national asset and the

UK’s gateway to the world

Heathrow serves 81 airlines flying to 200 destinations
in 83 countries
My Heathrow Story: Integrated Planning

July 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Heathrow Cbc Bb C Cc C C B C Bb C C C C Bb Bb Bb Bb Cb Bb Bb Abd Bb Abd Abd Bb Abd Abd Abd Abd Abd Abd
T2 Cbc B C Cc Cc Cc B Cc Bb C C C C Bb Cb Bb Bb Cb Bb Bb Abd Bb Bb Abd Bb Abd Abd Abd Bb Bb Abd
T3 Bc Bb C C C C B C Bb C C C C C Bb Abd Bb Cb Bb Bb Abd Abd Abd Abd Abd Abd Abd Abd Abd Abd Abd
T4 C B C C C C C C B C C C C C Bb Bb C C C C Bb Bb Abd C B Bb C Abd Abd Abd B
T5 Cbc B Bc Cc C B B Cc Bb C C C C B Bb Bb B C B B Abd Bb Abd Abd B Bb Abd Abd Abd Abd Abd
Events 1 1 1 1 1 1 1 2 2 2 2 6 4 6 3 3 3 3 4 3 3 3 2 2 2 3 2 4 2

August 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Heathrow Bb Abd Abd Abd Bb Abd Abd Bb Bb Bb Bb Bb Bb Bb C C C Bb Bb Bb Bb C C B B Bb B Aa Aa B Aa
T2 Bb Abd Abd Abd Bb Bb Abd Bb Bb Bb Bb Bb Bb Bb Bb Cb Bb Bb Bb Aab Bb C C B B C B Aa Aa B Aa
T3 Abd Abd Bb Abd Abd Abd Abd Bb Bb B Bb Bb Bb Bb C C C Bb Bb Bb Bb Cb Cb B B B B Aa Aa B Aa
T4 Bbc Bb C Bb Bb Abd C Cc B C Bb Bb Bb C Cc C Cc B Bb Bb C C C C B B B B B B B
T5 B Bb Abd Abd Bb Abd Bc C C B B Bb Bb B C C C B Bb Bb B C C B B B B Aa Aa C Aa
Events 3 2 2 4 3 4 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 3 2 2 3 2 2 2

September 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Heathrow Aa Aa Aa Aa Aa Aam Bm Aam B Aa B C C B B C B C C C B Aa C B C C C Cm B C
T2 Aa B Aa Aa Aa Aa Aa Aa C Aa B C C B B C B C C C B B C B C C C C B C
T3 Aa Aab Aa Aa Aa Aa B Aa B Aa B C B C B C B B C C C B B B C C C C B C
T4 Aa B Aa B B Aa B Aa B Aa B C B C B B Aa C C C C B B Aa C C C C B C
T5 Aa Aa Aa Aa B B B Aa B Aa B C C B B C B C C C B Aa C B C C C B Aa C
Events 3 3 3 3 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 3 3 3 3 2 2 2
Our Operational Ambition:

Operating principles
Prepared | Informed | Collaborative | Proactive
 To deliver our ambition, we follow “Plan, Do, Review”
Flight
Integrated Predictions
Plans

Airport Operational Plan & Demand & Capacity Balancing

Integrated Plans & Day Types

Dynamic
Modelling
Forecasts &
Capacity
Forecasting models DMO (Dynamic Monitoring of Operations - Connections)

Passenger
Reports & Flow
Analysis Monitoring

CrowdVision deployment 2017

Immigration reports

Performance Review Operational

Real Time Feedback
& Social Media & Feedback Response
Live Performance Dashboard
 Data liberation is key to enabling these capabilities
Flight
Integrated Predictions
Plans

Airport Operational Plan & Demand & Capacity Balancing

Integrated Plans & Day Types

Dynamic
Modelling
Forecasts &
Capacity
Forecasting models DMO (Dynamic Monitoring of Operations - Connections)

Passenger
Reports & Flow
Analysis Monitoring

CrowdVision deployment 2017

Immigration reports

Performance Review Operational

Real Time Feedback
& Social Media & Feedback Response
Live Performance Dashboard
 Devices
Laptops
Generate Tablets
Insights Mobiles
Users

Dynamic Modelling of Operations

Data
O365 Visualisation

Compute and Storage

Data Ingress Data Staging Extract & Load Queue ODS Cache

Data
Transformation Azure Web Azure Blob Azure Stream Azure Service SQL Azure Azure Analysis
MS Azure Service API Storage Analytics Bus Topics Services

Data Egress (Windows Service)

FMV Egress PTM Egress PASS2 Egress OPM Egress OmniS Egress Ref Data Egress Forecast Egress

Data Various Data Sources

Liberation Immigration
On Premise Flight Passenger Boarding Security Reference Forecast
Movement Transfer Pass Queue Queue Files(CSV)
Data(CSV)
Info Messages Scan Data Data