GlaxoSmithKline

SUBMITTED BY:
MARIAM ABBAS BANDUKWALA
JAVERIA SHAKEEL ZAMAN KHAN
MELISSA OSCAR FEW
SABIH SHAHID
ZAIN UL ABDAIN
Decision Making

 What is decision making?

 Decision making in organizational context
 Individual decision making
Pakistan Pharmaceutical Industry

 Pakistan has a very vibrant and forward looking pharmaceutical

industry
 The Pakistan Pharmaceutical industry meets 70% of the country’s
demand of Finished Medicine
 It has shown progressive growth over the last decade
 The industry manufactures a variety of products, from pills to
sophisticated Biotech, Oncology, and Value Added Generic compounds
 In 2016, the industry sold US $2.4 billion, equating to per capita
consumption of less than US $13 per year
 In 2017, value of medicines sold is expected to exceed US $2.9 billion
About GlaxoSmithKline

 A healthcare company incorporated on December 6, 1999

 Goal
“Be one of the world’s most innovative, best performing, and trusted
healthcare companies”
 Vision
“The opportunity to make a difference to millions of lives every day”
 Mission
“Our mission is to help people do more, feel better, and live longer”
GSK Product Portfolio

 Vaccine
 Prescribe Medicine
 Consumer healthcare products
 Pain relief
 Oral Health
 Respiratory
 Skin care
 Gastro intestinal/nutrition
Problems

 Not enough supply for demand

 Outdated testing technology
 Capacity of equipment not up to requirements
 Testing was too time consuming
 Effect on employees
 Working late hours
 Disturbed routine
 Stress, tension, anxiety
 Tough time for employees due to pressure
 Demotivation
Problem solving approach

 Applied different problem solving approaches

 Adopted problem solving approach
 Included participants from top management, middle, and operational
levels
 At initial stage GSK thought the main issue was lack of resources but
further it was identified that they had enough resources, however they
had to create a proper system
 The team carried out root cause analysis
Root cause analysis

 Once the specialized team was formed then the point where they start
working is to find out what was the root cause of the problem
 It describes a wide range of approaches, tools, and techniques used to
uncover causes of problems
 Root cause analysis is better when a group of people work together
 Team members were selected from different areas of the organization
that experienced the problem
 In the root cause analysis the areas that were focused upon are factors
that caused a nonconformance and should be permanently eliminated
Approaches used by GSK

 5 Ws and 1 H
 What
 Where
 When
 Who
 How
 Why
Approaches used by GSK

 6M Method for Cause and Effect Analysis

 Manpower
 Machinery
 Materials
 Method
 Mother-Nature
 Measurement
Continuation

 6M method leads to Fish Bone Analysis Diagram, which sorts ideas into useful
categories
 Gap analysis
 Events and causal factor analysis
 Change analysis
 Barrier analysis
 Kepner-Tregoe Problem Solving and Decision Making
 Situation analysis
 Problem analysis
 Solution analysis/Decision analysis
 Potential Problem analysis
Analysis of Problem

 GSK presumed that the shortage was due to less manpower, and as a
result hiring was done, but the problem was not solved
 Recently, it was found that the problem was in the quality control
department
 They test every batch, and even when they could produce the product up to
the demand of market, they were still not able to supply the products on
time
Solutions suggested by us

 Corrective actions to be taken

 Buy new rapid testing equipment
 Preventive actions to be taken
 Maintenance of equipment
 Provide on-job trainings
 Plan to motivate employees
Continuation

 Type of problem
 Unstructured
 Type of decision
 Nonprogrammed
 Model Used
 Administrative model
 Ideal/Classical model
THANK YOU!