COMMUNICATING

ENGINEERING MANGEMENT
What is communication?

• It is a process of sharing information through symbols,

including words and message.
• Communication may happen between superior and
subordinate, between peers, between a manager and a
client or customer, between an employee and a
government representative.
• It may be done face- to-face or through printed
materials, or through an electronics device like
telephone.
FUNCTIONS OF COMMUNICATION

1. INFORMATION FUNCTION
2. MOTIVATION FUNCTION COMMUNICATION
3. CONTROL FUNCTION
4. EMOTIVE FUNCTION
INFORMATION FUNCTION

• Information provided through

communication may be used for
decision-making at various work
levels in the organization.
MOTIVATION FUNCTION COMMUNICATION

• Is also used as a means to

motivate employees to commit
themselves to the organization’s
objectives.
CONTROL FUNCTION

• When properly communicated,

report, policies, and plans define
roles, clarify duties, authorities
and responsibilities. Effective
control is then facilitated.
EMOTIVE FUNCTION

• When feelings are repressed in the organization,

employees are affected by anxiety, which, in
turn, affects performance.
• Whatever type of emotions are involved,
whether satisfaction, dissatisfaction, happiness,
or bitterness, communication provide a means
to decrease the internal pressure affecting the
individual
THE COMMUNICATION PROCESS
THE COMMUNICATION PROCESS

1. DEVELOP AN IDEA 6. ACCEPT/REJECT

2. ENCODE 7. USE
3. TRANSMIT 8. PROVIDE FEEDBACK
4. RECEIVER
5. DECODE
DEVELOP AN IDEA

• Most important step in effective

communication.Idea must be
useful/valuable.
ENCODE
• Encode idea into word, illustration,
figures, or other symbols suitable for
transmission. The method of
transmission should be determined in
advance so that the idea may be
encoded to conform with the specific
requirements of the identified method.
TRANSMIT

• After encoding, the message is now ready

for transmission through the use of an
appropriate communication channel. Among
the various channels used include the
spoken word, body movements, the written
word, television, radio, an artist's paint,
electronic mail, etc.
RECEIVER
• The next step in the communication process
is the actual receiving of the message by the
intended receiver. The requirement is for the
receiver to be ready to receive at the precise
moment the message relayed by the sender.
The message may be initially received by a
machine or by a person.
DECODE

•The next step, decoding ,

means translating the
message from the sender into
a form that will have
meaning to the recipient.
ACCEPT/REJECT

•The next step is for the

receiver is to accept or
reject the message.
USE
• If the message provides
information of importance to
a relevant activity, then the
receiver could store it and
retrieve it when required.
PROVIDE FEEDBACK

•To provide feedback to the

sender. Depending on the
perception of the receiver,
however, this important step
may not be made.
FORMS OF COMMUNICATION

1.VERBAL
• ORAL COMMUNICATION
• WRITTEN COMMUNICATION

2. NON-VERBAL
VERBAL

• Are those transmitted through hearing or sight.

A. ORAL COMMUNICATION
- mostly involves hearing the words of the sender,
although sometimes, opportunities are provided
for seeing the sender’s body movements.
B.WRITTEN COMMUNICATION

- where the sender seeks to communicate

through the written word. It may prepared
as memo and sent to the receiver. reports,
bulletins, job descriptions, employee
manuals, and electronic mail.
NON-VERBAL

•A means of conveying message

through body language, as well as
the use of time, space, touch,
clothing, appearance, and
aesthetic elements.
BARRIERS TO COMMUNICATION

1.PERSONAL BARRIERS
2. PHYSICAL BARRIERS
3.SEMANTIC BARRIERS
PERSONAL BARRIERS

• hindrances to effective
communication arising from
communicator’s characteristics
as a person(i.e., emotions,
values, poor listening, etc.)
PHYSICAL BARRIERS

• interference to effective
communication occurring in
the environment where the
communication is
undertaken.
SEMANTIC BARRIERS

•interference with the reception

of a message that occurs when
the message is misunderstood
even though it is received
exactly as transmitted
How to overcome Barriers to Communication
 Overcoming Barriers to Communication

1.) use feedback to facilitate

understanding and increase the potential
for appropriate action
2.) repeat messages in order to provide
assurance that they are properly
received
3.) use multiple channels so that the accuracy of the
information may be enhanced (Some of the more
effective channels include meetings, face-to-face
talks, e-mail, faxes, telephone conversations,
bulletins, postings, and memos. The key is to make
sure you always employ multiple methods to
disseminate your message, and never rely on a
single channel.
4.) use simplified language that is easily
understandable and which eliminates the possibility
of people getting mixed-up with meanings
Management information system (MIS)

• refers to the processing of information through

computers and other intelligent devices to
manage and support managerial decisions within
an organization. The concept may include
systems termed transaction processing system,
decision support system, expert system, or
executive information system.