LEADERSHIP SKILL

WHAT IS CHANGE MANAGEMENT?

Definition:

Change management is structured approach to

transitioning individuals, teams , and organizations
from a current state to a desired future state ,to
fulfill or implement a vision and strategy. It is an
organizational process aimed at empowering
employees to accept and embrace changes in their
current environment. There are severa l different
streams of thought that have shaped the practice of
change management.
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 When observing the leadership behavior of
successful crisis leaders, these characteristics
emerge:
 Seeing things for what they are. ...
 Strategy and detail. ...
 Multiple options. ...
 Decisiveness. ...
 Collaboration. ...
 Listen to unpopular advice. ...
 Calm, courageous and positive. ...
 Take risk in the face of risk.
 Matter that attract unwanted media attention or
give rise to
a dramatically increased level of activity,attention
or commentary on internet.
 Incidents that involve serious personal
injury,death or public safety.
 Activities that have or may cause law
enforcement or regulatory involvement.
 Matters that result in significant work stoppages
or production delays.
o Behaviour by managers or employees that reflects
badly on your companies reputation.
 Actions by competitors or others including
rumors – that threaten financial performance or
investors confidence.
 Be especially alert to Smoldering crisis
 Anticipated and have a plan
 Respond immediately
 Do not over talk
 Always tell the truth
 Accept responsibility
 Stop rumors and misinformation
 Listen
1. Accept It
You can/t control something if you’re not
accepting it. You simply don’t have handles for
it. Denial is one of the most common answers to
crisis and, unfortunately, one of the most toxic.
As simple and dumb as it may seem, just
accepting that you’re going through a crisis will
clear a lot of the fog around. Just accept that
things didn’t go like planned and see how you
can move on.
3. Browse Through Similar Crisis
In Other People Experiences
But since we’re creative individuals, we can
also make new mistakes. In that case, your
personal experience may not help. Luckily,
chances that other people have been
exposed to the same disaster that you’re
going through right now are really high. So,
try to find out how other people dealed with
that. Read on, listen, ask questions, be
curious. It will help.
2.Browse Through Similar Crisis
In Your Experience
Believe it or not, we’re doing the same mistakes
over and over again. We may change some of
the actors and circumstances, but, generally
speaking, we’re repetitive in our mistakes. So,
the first thing to do when hitting a crisis is to
look back in your own history: have you been
there before? Why? What did you do to escape
it? How is the current crisis different form the
last similar one?
4. Step Away From It
It’s not like running away, but more like trying to
understand what you’re going through in a
different way. A new “thinking hat” or the
famous thinking “outside of the box”. It’s not
always possible, but having this option
somewhere in your bag can help. Just try to say
to yourself something like “It’s obvious that my
current thinking brought me here, let’s just try
something else”.
5. Ask For Help
Reach out. Ask. Be open and honest about your
situation. You’ll be surprised how many reliable
persons are out there, just waiting to be pitched.
Many times our crisis are erupting exactly
because we try to do too much on our own,
without interacting with other people. We’re
social animals and not asking for help goes
against our nature. Forget pride. During crisis,
pride is the first thing you should throw away.
6. Buy More Time
One of the most painful things during a crisis is
the pressure. We have to do things (or respond
to various stimuli) very fast. A strategy that
seemed to work for me was to try to buy some
time. Postpone responses for as long as you can.
The crisis time window is usually very narrow.
Eventually, things will be back on track, one way
or another.
7. Negotiate
Nothing is set in stone. Yes, you may have lost
something (your job, your house, your
relationship) but that doesn’t mean you can’t
react to that. Always negotiate. You have this
right and you should use it. If your culture
banishes negotiation for being “ungentlemanly’
just look around and evaluate. Is your crisis a
”gentlemanly“ situation? I thought so…
8. Alleviate The Effects As Fast
As Possible
The worst thing you can do when an arsonist is
putting your house on fire is to chase the guy
and leave your house burning. That’s a buddhist
proverb, by the way. Subsequently, during a
crisis you should always try to minimize the
damage as fast as you can, in order to keep
yourself functional. Trying to eliminate the cause
of the crisis while you’re still under its effects is
useless.
9. Cut The Ropes
Or just throw away anything that is useless.
During a crisis, it’s vital that you move fast.
Being slim takes a new meaning. Responding
fast to stimulus, moving on with lightening
speed may make the difference between death
and survival. More often than not, crisis are
arising specifically because we get too attached
to habits, contexts or persons who are no longer
good for us.
10. Secure Vital Resources
This may seem strange and passive, but many
times, at the end of a personal crisis, I realized
that winning or losing was merely a question of
how many vital resources I had. Rationalize food,
for instance, if you’re lost in the woods. Stop
spending money foolishly, if you’re fired.
Whatever it takes so that your resources will not
dry faster than you need them.
11. Write A Worse Case Scenario
By far my favorite approach. Just take a sheet of
paper and write down everything that may go
wrong. And I mean everything. Write the worst
that may happen to you. If you do this the right
way, being totally honest, that is, something
incredible will happen: your panic will dissolve.
We fear the unknown more than anything else. If
you know what to expect, everything will look
manageable again.
12. Surrender To It
Not the easiest option, but, sometimes, the only
one we really have. Sometimes, crisis are
entering our lives because we need to grow, we
need to leave the old behind and embrace the
new. We’re designed to evolve and improve but,
somehow, we decided not to. At this moment,
the only way we can become more than we are
right now, is to go through a crisis. Surrender to
it and go with the flow.
 Crisis

 Crisis means any situation that is threatening or could

threaten to harm people or property.
Pre-crisis

 researching and collecting information about

crisis risks specific to the organization.
 Creating a crisis management plan.
 Preparing a press release templates for the
organization’s public relations team in the event
of a crisis.
 A rapid response crisis communications team
should be organized during this pre-crisis stage.
In-crisis
 The identification of the incident as a crisis
management team

Post crisis
 Reviewing and dissecting the success and failure of
the crisis management team.
 Identify and know your stakeholders.
 finalize and adapt key messages .