Documente Academic
Documente Profesional
Documente Cultură
Touch
Written Word
Modes of Communication
Downwards Communication
Highly Directive, from Senior to subordinates.
• To assign duties
• To give instructions
• To inform to offer feed back
• Approval to highlight problems etc.
Upwards Communications
It is non directive in nature from down below
• To give feedback,
• To inform about progress/problems,
• Seeking approvals.
Cont ….
Vice President
Manager
Supervisor
Horizontal Comm.
Forman
Component of communication
Medium
Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier
Feedback/Response
Communication Process
• Language
• Values and beliefs
• Sex/gender and age
• Economic status
• Educational level
• Physical barriers
• Attitude
• Timing
• Understanding of message
• Trust
Styles of Communication
Passive
Aggressive
Assertive
Communication Styles
What is Assertiveness?
A
More G
Yours
G
R A N
E S O
S S N
S E -
Importance I R
Rights
A
O T S
N I S
O E
N R
Less T Theirs
Assertiveness can be described as a way I
to balance the rights of the two parties V
involved. E
Steps of assertiveness
Fight
Disrespecting others’ rights to retain your own rights. Winning
at all costs.
Communicating sarcastically.
Attacking the person instead of focusing on the behavior or
problem-solving.
Violating boundaries.
Attempting to control others.
Are there times to be aggressive?
Passiveness
Soft voice
Possibly respecting others’ rights while ignoring own rights.
Not communicating directly when the situation warrants it.
Overly agreeable, no point of view expressed
Allowing your boundaries to be violated.
Avoidance
Withdrawn body language
Sound unsure
Allowing others to control you.
Sound hopeless or helpless
Indecisiveness.
Some Passive Messages
Uh…if that’s the way you want to do it, that’s fine with me.
“I don’t know if I could do that.”
“I’ll talk to him soon about that problem; I’ve just been really
busy.”
“I’m sorry to ask you.”
“I hate to bother you.”
“Maybe that’s a good idea.”
Passive/Aggressive Communication
Fight-Flight pattern.
Appears to agree but really does not agree
Either respecting ONLY your rights OR other’s rights.
Talking about people behind their back/Gossip
Makes subtle digs and sarcastic remarks
Keeps score, sets conditions
Not addressing the problem or behavior.
Nonverbal message contradicts the verbal message
Fluctuating between violating others’ boundaries or having
your boundaries violated.
Criticizes after the fact
References