MANNERISM, ETIQUETTES

&
CODE OF CONDUCT
WHAT IS YOUR GREATEST
ASSET?
THEN START SPENDING YOUR
TIME, MONEY AND
ATTENTION TO DEVELOP
THIS ASSET
 Three Categories of People
• Failures:
– People who either never try or usually give up on
themselves.
• Sustainers:
– People who spend 70% of their time doing the job
well and 30% waiting for recognition.
• Achievers:
– People who spend 60% of their time doing the job
well and 40% networking and promoting
themselves.
 Code of Conduct of Life
• INTEGRITY as Foundation of Character

• High Quality of Work and Highest Values

• Self Character Building

• Positive Mental Attitude

 Code of Conduct Contd..
• Three Area of Personal Integrity:

– Relationship with Family &Friends

– Attitude towards Finances

– Commitment to Business/ Work

 50% 50%
Psychological Physical
Grooming reflects how much you
value yourself
 Why grooming…….

• Because people treat you on the basis of their

perceptions
 How would you treat each of
them?

Virgin Resorts Hotel manager Richard Branson, CEO Virgin Group

Vincent O'Gorman
10
 Why grooming?

Your Image stays longer in the mind

of the people than your words
 Why grooming?

People tend to trust a well

groomed person as a
competent professional.
Decision to become a gentleman is
ONLY yours….!
Components of visual Communication

Body Personal
language appearance
Your visual is important
in communication
 Reaffirming Self-Actualization
• I am beautiful
– I can become

• I am competent
– I can become

• I am successful
– I can become
 General Terms
• Manners
– Persons behavior towards other
– They way in which things are done

• Conduct
– The manner in which a person behaves, especially
in a particular place or situation
 General Terms
• Etiquettes:
– The customary code of behavior in society or
among members of a particular profession or
group.

• Behavior:
– Polite
– Respectable
– Prudent and
 World Health Organization
• “Health”
– State of complete physical, mental and social well-being
and not merely the absence of disease or infirmity.

• “Hygiene” refers to
– Practices associated with ensuring good health and
cleanliness.
– Maintenance of health and healthy living and
– Includes bathing, keeping the mouth clean, keeping the
skin protected from infections and washing hands
frequently.
 Hand Washing
• You should always wash your hands:
– After using the toilet
– Before making or eating food
– After handling dogs or other animals
– If you have been around someone who is coughing
or has a cold.
 Bad breath
• Causes???
– Empty stomach
– Upset stomach
– Dental issues
– Smoking

• Solution….
– Breath Sprays
– Mint Chewing Gums
 Disturbing Habits
• Belching……..
• Nail biting……
• Sneezing or coughing without covering……
• Using toothpick……
• Chewing on pen……
 DON’T of Tooth Brush
• Keep your brush for too long
• Not Brushing for long enough
• Rinsing with Water
• Storing your brush in Bathroom
• Not Cleaning your tongue
• Using a Hard Tooth Brush
• Not Brushing in Circles
• Not using a 45degree angle
• Brushing more than twice
• Not waiting for 30 minutes after eating
 FOOD HYGIENCE
• Meat

• Utensils

• Cleaning utensils after washing

• Cleaning with expectedly clean clothe

 BODY CARE
• Take shower daily
– Brush your teeth twice a day
– Apply deodorant or Perfume
– Wash your feet properly

• Cut your nails small and clean them regularly

• Proper Hair care, Clean comb, Clean towels

 Clothing
• Wash feet every day.
– Be sure to dry feet thoroughly, especially in
between the toes.

• Only wear socks made of cotton, and change

them if they get moist or damp.
– Go barefoot when at home.

• If possible, use an antifungal powder in tight

shoes
 Gender based Behavior
• Don’t enter the room before a Lady
• Unless it is dark (Safety Purpose)

• Don’t not seat yourself while ladies are

standing
• Do not smoke without asking permission from
ladies

• Door Opening Etiquettes

 In business, you are dressing to have an impact
on your bosses and teammates. If your clothes
don’t convey the message that you are
competent, able, ambitious, self-confident,
reliable, and authoritative, nothing you say or do
will overcome the negative signals emanating
from your apparel.

– Book by: Betty Harragan, Games Your Mother

Never Taught You
 Significance of first impression

• People note and observe new things and

people more keenly

• People mentally place you in certain

category

• Their future decisions and actions will

be based on first impression
Body Language

Non verbal
gestures are 4
times more
effective than
verbal
communication
 Poise & postures
The way we walk, sit, stand and
touch our head, nose, chin, ears or
other body parts
use of eyes to express interest, boredom, affection
Facial Expression

Your face is a
window to your
soul and a reflect
how you feel
inside
Components of Grooming

Personal Hygiene
Appearance
and Habits

Grooming

Interactions and Professional

impressions Etiquettes
 Business Dressing

Formal Business
Dressing Casuals
Formal Dressing - Suits
 Selecting right suits

Winters Summers

Choose dark colored Choose tropical

suits, like black, material in light to
Charcoal gray, Navy medium colors, like
blue, olive green, dark tan, light gray, etc.
brown, etc.
Dressing for men - Pants
Dressing for Men - Ties

The tie should

complement or
highlight the shirt

Avoid floral or big

prints
Dressing for Men - Shoes
Dressing for Men - Socks

Socks should
match the pants
and closer in tone
with the shoes

If using patterned
socks, the colors
should not be too
glaring
Formal DRESSING FOR
WOMEN
DRESSING FOR WOMEN-
SALWAR KAMEEZ
DRESSING FOR WOMEN- PARTY
WEARS
DRESSING FOR WOMEN-
DUPATTA OR SCARF
DRESSING FOR WOMEN-
SHOES

WINTERS SUMMERS
HAIR STYLES
ABAYYA OR BURQA
AVOID HALF SLEEVES

Three quarter or full sleeves are

better…
BUSINESS CASUALS
Jacket or sports coat
Business Casuals
Casual shirts
Casual pants
Casual Shoes
Casual socks
Watches
Belt & Buckle
cufflinks
SHOULDER BAGS
HAND BAGS
EARINGS
 REMEMBER TO AVOID
• Loud Color or bold prints
– for scarves & Handkerchiefs

• Statement Jewelry
– Large Stoned bracelets or cufflinks
– Huge Hoop Earing

• Strong perfume
WHY PROTOCOLS ARE IMPORTANT
DINING ETIQUETTES
• Dining Table

• Soup

• Salad

• Tea and Coffee

• Rice and Chicken

• DON’TS OR BAD HABITS

OFFICE ETIQUETTES
 OFFICE ETIQUETTES
• Compliment behaviors not personal attributes

• Don’t talk negative

• Avoid talking bad about other colleagues

• Respect opinions of other people

 OFFICE ETIQUETTE
• Be humorous but only make decent jokes
• Avoid and discourage office politics and
gossips
• Praise in public; critique in private

• Take your team out for fun days

– If they have really performed well
Shaking hands
Shaking Hands
EXCHANGING BUSINESS CARD
 MOBILE etiquettes……
• Keep phone on low tone or
vibrate
• Avoid caller tones with songs
• If with someone, excuse
yourself to take urgent call and
exit the room before accepting
the call

– Sun Down Rule

• Don’t use IM or Emails to avoid problems

• Take a personal call in private

• Keep shared calendars up to date