CATERPILLAR PARTS

VALUE STORY
 Value Story Objectives

… to showcase parts product features

which differentiate Caterpillar from
the aftermarket and deliver the
most value to customers

… to help answer difficult customer

questions and objections
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
ENGINE PARTS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine

Drive Train Parts

» Gears Cat dealers offer a wide range of repair
» Bearings
» Friction material options for Cat engines that can be tailored
Hydraulic Parts to meet a variety of customer needs.
» Cylinders & rods
» Pumps & motors
» Hose & couplings
While we normally focus on repair options,
Undercarriage
» Large TTT it is important to understand the value of
» Medium TTT/TTL
»
»
Small TTT
Large excavators
the repair parts making up these options
»
»
Sm/Med excavators
Rubber belt
and the benefits derived from them.
Ground Engaging
» Bucket GET
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires
 Engine Repair Options

• Complete engines
• Dealer exchange
• Long blocks
• Short blocks
• Overhaul kits
• Component repair
• Classic Parts
• Upgrades & Retrofits

CATERPILLAR PARTS
VALUE STORY
 Engine Repair Options

• Complete engines – New & Reman

– Built to original emissions ratings and will include all critical engineering
updates for longer life and improved fuel consumption. Reman replacement
engines are dyno tested to help ensure same-as-new performance at a
fraction of new price. Both new & Reman replacement engines come fully
assembled and ready to install, minimizing downtime and cost and are
backed by solid warranty protection.

• Dealer exchange
– Fully repaired "like-new" components and engines on the shelf for the
immediate purchase by customers. The customer returns their used
component or 'core' to the dealer. The dealer repairs that core to like-new
condition in their component rebuild center or shop, and places on the shelf
for the next customer.

CATERPILLAR PARTS
VALUE STORY
 Engine Repair Options
• Reman Short and Long Blocks
– Factory remanufactured using only Caterpillar genuine parts. Provide
same-as-new performance and long life, blocks are completely
disassembled, cleaned to meet rigid standards and inspected part by part to
ensure they meet Caterpillar's highest quality standards. The individual
components are also upgraded with critical engineering improvements,
resulting in our latest technology - delivering like new performance and long
life. After assembly, all Reman Short & Long blocks are checked and
electronically tested to ensure consistent quality.
• Overhaul kits
– Cat Engine Overhaul Kits offer a value added lower cost option and more
convenience to meet customers' needs throughout the lifecycle of the
engine, that is backed by the Cat standard parts warranty.
• Component repair
– Premium quality parts, controlled manufacturing processes, standard repair
methods and highly trained Dealer technicians mean Cat components can
be repaired for a second life. This offering gives the customer same-as-new
performance, long life, and quick turnaround at a fraction-of-new price.

CATERPILLAR PARTS
VALUE STORY
 Engine Repair Options
• Upgrades & Retrofits
– Offer customers parts lists or kits that enable them to take advantage of the
benefits designed into features offered on new machines and engines by
retrofitting to their existing fleets. These products are developed uniquely for
retrofit to a customers existing fleet. Focus is on features and associated
benefits in the key customer sustainability areas of safety, reduced customer
green house gas emissions, increased customer energy efficiency and
increased customer material efficiency.

• Classic Parts
– Caterpillar low cost replacement parts sourced from the aftermarket available
primarily for mechanically governed mid-sized engines. Caterpillar uses our
proprietary knowledge of the original part design & application to validate or
improve our suppliers' products, and to inspect them upon entry to our
distribution network ensuring the best quality products in the will fit category.
Classic parts are guaranteed for form, fit and function but, unlike original
parts, are not endorsed for re-use when a component reaches its next rebuild
interval. This product line is intended as an option to help owners of older,
depreciated equipment maintain lasting product support relationships with
the Caterpillar dealer network.

CATERPILLAR PARTS
VALUE STORY
 Engine Parts

• Cylinder packs
• Cylinder heads
• Fuel injectors
• Turbochargers
• Seals & gaskets
• Short/long blocks &
complete engine

CATERPILLAR PARTS
VALUE STORY
 Reman Cylinder Pack Differentiation…
The following characteristics separate Caterpillar from many aftermarket will-fitters…
Remanufacturability: Provides a second life which
reduces repair cost while helping protect the environment
Barrel-faced top piston ring: Maintains proper oil film
thickness for liner protection and minimizes oil
consumption
Piston ring surface chrome plating: Sufficient chrome
plating prevents premature engine failure due to oil
contamination resulting from flaking
Piston ring gap dimensions: A proper gap ensures
proper sealing and prevention of high oil consumption
Piston pin material, hardness and dimensions:
Ensures proper distribution of high loads, preventing high
cost repairs and extensive engine damage resulting from
scuffing and seizing of cylinder bore parts
Fractured connecting rod joints: Maximizes higher
engine loads for longer engine life. Matched joint surfaces
ensure road end and cap are assembled correctly during
overhaul or repair
CATERPILLAR PARTS
VALUE STORY
Pre-assembly of cylinder components with the
connecting rod: Provides fast, easy installation,
reducing repair times by as much as 1hr per cylinder
Liner flanges roll burnished: Prevents flange
cracking and premature breakage which can result in
unnecessary downtime and high repair costs
Liner bore finish & hardness: Prevents premature wear,
stress cracking and failure thus avoiding early, high-cost
repairs
Piston crown & pin bore diameter precision: Proper fit
prevents liner and piston scuffing and seizing which can
lead to catastrophic engine failure
Liner shape: Proper roundness and dimensions ensure
maximum horsepower, minimum fuel consumption,
minimal oil consumption and emissions compliance
Automatic connecting rod bolt insertion & fastening:
Ensures the rod assembly stays together, eliminating the
possibility of failures due to incorrect assembly
 Cylinder Head Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Machined water holes: Ensures adequate cooling Multiple Reman options: 100% factory leak tested and
of the head allowing maximum life and reliability fully assembled groups are ready to be installed to
reduce turnaround time or basic heads without installed
valves are also available ready for customer assembly

Rigid manufacturing tolerances and processes: Increases

wear material in vital areas and provides smooth sealing
Clean heads: Casting processes can leave behind core
surfaces for resistance to warping, cracking and wear
sand deep inside cylinder heads which later serve as
harmful contamination to the engine or prevent proper
cooling during operation
Designed for remanufacture: The costly head
casting’s bottom deck can be machined to clean up
minor damage and still be reused for additional lives
Standard & oversize guides/inserts: The availability of
multiple sizes of guides and inserts provides maximum cylinder
head reuse and repair -- avoiding costly replacement
Valve material: High strength material allows Cat value
to flex for more fatigue strength. Proper forging prevents
“laps” or inclusions which can lead to breakage and Valve head hardness: Proper hardness minimizes
premature engine failure premature cracking or fatigue failures after extensive use

Valve stem height/length/diameter: Longer valves with Valve seat angle: Steeper angle yields better fit and
larger diameters allow better fit, proper valve function and performance
increased performance and maximum productivity

CATERPILLAR PARTS
VALUE STORY
 Fuel Injector Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Proprietary material & manufacturing: Cat injectors

utilize specialized product metallurgy and proprietary
manufacturing processes to deliver products capable of
Extensive product coverage: In addition to new
meeting the peak performance customers expect.
injectors, Reman exchange options are available for all
engine models. Replacement products are offered fro
all Caterpillar engines, from pre-World War II to
contemporary Tier 4 models. Replacement valves, fuel
nozzles, pencil nozzles, unit injectors, and the latest
design electronic fuel injection products are offered to
support all engines from the early D-Series to the latest
Tier 4 compliant design. Customers can be assured
they will have repair options throughout the useful life of
100% factory tested: Both new and Reman injectors
their equipment.
are 100% factory tested and calibrated to specifications
using the same test equipment to insure the highest
level of performance and cleanliness compliance. As a
result, customers receive high quality products – not
only the first time, but every time.

CATERPILLAR PARTS
VALUE STORY
 Turbocharger Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Superior balance: Increases cartridge blade life and

overall turbo performance and durability. Testing has
found balancing cuts on some competitive wheels where
mating parts deviated from design specifications.

Manufacturing tolerances: Tight tolerances mean

precise dimensions are achieved which improve fit and
function, particularly in very high speed components.
This characteristic increases turbo life and lowers
engine operating cost.

CATERPILLAR PARTS
VALUE STORY
 Seal & Gasket Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Harder liner seals: Cat liner seals are

chemically harder than many will-fit products to
resist the high combustion pressures of Cat
engines. This allows for longer engine life and
excellent durability. Long-lasting material: Cat head gaskets incorporate
fire rings made of stainless steel to increase their
durability and life while will-fit rings often use cheaper
low carbon steel rings. Cat’s graphite-facing material
Clear identification: Cat part number significantly improves sealing capability and failure
is stamped on the genuine Cat seal resistance over fiber matrix material seals found in the
where many will-fitters lack clear aftermarket.
identification markings. This allows for
easy and accurate ordering of
replacement seals, saving time and
frustration

Robust fluid seal: The Cat fluid seal provides the

highest level of sealing performance to prevent the entry
of unwanted dirt and water or exit of necessary fluids from
the engine. The fluid seal also improves bolt torque
retention and aids in gasket installation. This results in
longer engine wear life and reliable engine performance.
Easy installation & removal: Cat seal and gasket one-
piece removal avoids time-consuming scraping which can
leave behind material affecting future sealability and
lowering engine performance. Quick and easy installation
and removal results in time and cost savings.

CATERPILLAR PARTS
VALUE STORY
Short/Long Block & Complete Reman Engine Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…
Resurfaced block & head faces: Critical faces are
resurfaced to original product specifications (size and
surface finish) to insure “same as new” performance
Clean assembly: Built in state of the art, contamination
controlled facilities to prevent the entry of dirt and other
damaging contaminants during the assembly process.
Factory tested: Short and long blocks are electronically
tested and complete Reman engines are dyno tested after
assembly to guarantee customers “same as new”
performance and long life. Blocks, crankshaft and cylinder
heads are 100% tested for cracks, erosion and other damage
to validate their readiness to deliver long life.
CATERPILLAR PARTS
VALUE STORY
100% replacement of critical parts: 100% piston ring
replacement provides correct seating for excellent oil control
and engine performance. Valves, bearings, seals, gaskets
and rubber products are all replaced with new genuine Cat
parts to deliver reliable performance and long life.
Comprehensive product line: A broad offering of complete
engines, short and long blocks, allows for labor savings and
faster repair or replacement, saving money and reducing
costly downtime
Incorporates upgrades & improvements: As a product
ages, design improvements are occasionally made to
increase reliability or extend product life. Reman short and
long block products, along with Reman engines incorporate
the latest upgrades and critical design improvements to
provide maximum reliability and long life.
 Engine Parts – Frequent Customer Questions

Question: I can buy the same exact product from Caterpillar’s supplier, so why
pay more for a Cat stamp?
Answer: Caterpillar guarantees fit and function and will cover all parts and related labor
costs for defects in material and workmanship. Caterpillar follows a rigorous process of
quality control unmatched by other competitors.

Question: Turbos have a large impact on the cost of my engine

overhaul. What can I do to lower this cost?
Answer: Consider Reman turbos and cartridges. They perform like
a new turbo and carry the same factory warranty at a fraction of the
cost – reducing the risk of expensive turbo or engine failures which
results in lost time and money.

CATERPILLAR PARTS
VALUE STORY
 Engine Parts – Frequent Customer Questions

Question: Is there a special tool required to install assembled cylinder packs?

Answer: No special tooling is required to install cylinder packs and studies have shown
time savings up to one hour per cylinder using a Reman cylinder pack compared to
assembling and installing the individual piece parts.

Question: After installed, we discovered a pack was missing a

piston ring – could it have been installed incorrectly?
Answer: Caterpillar has implemented strict quality control to prevent
any further instances of missing or incorrectly installed piston rings.
Caterpillar will stand behind any defects in workmanship found.

CATERPILLAR PARTS
VALUE STORY
 Engine Parts – Frequent Customer Questions

Question: I have followed Caterpillar’s maintenance recommendations. Why

should I be interested in purchasing a Reman cylinder head when I don’t know
the previous owner’s maintenance practices on this critical component?
Answer: Multiple cylinder head repair options exist depending upon your repair need.
Factory Reman processes return all products to a “same as new” performance even if
some parts need to be replaced with new.

Question: Aftermarket alternatives perform the same in terms of fit

and function, reliability, and performance but at a lower price.
Answer: Non-genuine parts do not consistently meet Caterpillar’s
specifications, resulting in a risk of those parts contributing to premature
failures. This can result in costly, unplanned repairs and unexpected
equipment downtime.

CATERPILLAR PARTS
VALUE STORY
 Engine Parts – Frequent Customer Questions

Question: Why are Reman injection products not available when I need them?

Answer: Caterpillar strives to maintain 95% parts stock availability. If the Reman part
you want is not available, other repair options may be available to meet your needs –
overhaul kits, injector 6-packs, or comparable new products.

CATERPILLAR PARTS
VALUE STORY
 Engine Parts – Reference Materials
• Cat Pistons, Rings, Liners and Rods Data Sheet (PEHP7039)
• Reman Cylinder Pack Datasheet (PEHP7030)
• Engine Sales Aid Kit (PEWJ0162)
• IRM ENG04-04 New Single Piece Forged Steel (SPFS) Piston – Standard
Displacement Diesel 3500 Series (PELJ0384)
• Reman Cylinder Heads and Valves Data Sheet (PEHP6041)
• Parts Competitive Bulletin (PCB) ENG01-01 – Caterpillar 3304 Cylinder Head vs.
Ghinassi (PEJP9058)
• Reman Turbocharger Datasheet (PEHP8040)
• Reman Injector Products Datasheet (PEDP6030)
• Reman Short and Long Block Datasheet (PEHP3036)
• Cat Classic Parts Product Book (PECJ0051)
• Cat Classic Parts Datasheet (PEHP9565)

CATERPILLAR PARTS
VALUE STORY
 Engine Parts – Reference Materials (cont’d)
• PCB Cat 3400 Engine Components vs FP Diesel (PEJJ0039)
• PCB Cat 3400 Engine Components vs IPD (PEJJ0040)
• PCB Cat 3400 Engine Components vs Clevite (PEJJ0041)
• PCB Cat 3500A Engine Components vs IPD (PEJJ0043)
• PCB Cat 3500B Engine Components vs. IPD (PEJJ0052)
• PCB Cat 3306 Engine Components vs. Clevite (PEJJ0053)
• PCB Cat 3306 Engine Components vs. KMP (PEJJ0054)
• PCB Cat 3500 Engine Fuel Injectors vs. Advance Diesel Injection (PEJJ0061)
• PCB Cat C7 Engine Fuel Injectors vs. Bostech (PEJJ0062)
• PCB Cat C13, C15, & 3500 Engine Fuel Injectors vs. D.P.A. (PEJJ0063)
• PCB Cat C13, C15, & 3500 Engine Fuel Injectors vs. Pro Diesel (PEJJ0064)
• PCB Cat C9 Engine Components vs. IPD (PEGJ0066)
• PCB Cat 3126B, 3406E, and C-10/12 injectors vs. IPD Injectors (PEJJ0069)

CATERPILLAR PARTS
VALUE STORY
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
DRIVE TRAIN PARTS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine

Drive Train Parts Cat dealers offer a range of drive train

» Gears
» Bearings component repair options providing the
» Friction material
flexibility necessary to address the many
Hydraulic Parts
» Cylinders & rods repair scenarios customers experience.
» Pumps & motors
» Hose & couplings

Undercarriage While we normally focus on repair options,

» Large TTT
» Medium TTT/TTL it is important to understand the value of
» Small TTT
»
»
Large excavators
Sm/Med excavators
the repair parts making up these options
» Rubber belt
and the benefits derived from them.
Ground Engaging
» Bucket GET
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires
 Drive Train Parts

• Gears
• Bearings
• Friction material

CATERPILLAR PARTS
VALUE STORY
 Gear Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…
Proper fillet / root geometry: Carefully designed gear
Precise gear tooth crowning: Caterpillar gears carry tooth profile and root shape reduces stresses which can
the precise level of crowning matched to the system lead to tooth spalling, cracking or
CATERPILLAR
loads they will experience as dictated by the vehicle breakage. This results in unexpected
design and application. This crowning helps failure, equipment downtime and


redistribute loads to the middle of the gear tooth face higher repair costs for owners.
and away from edges which are prone to cracking. To Interference between gear teeth not
much crowning results in excessive only reduces the life of gears but
wear while little or no crowning causes excessive noise during WILL-FIT
can generate edge cracking. operation.
Proper crowning reduces
pitting and breakage and
extends the life of components
like transmissions and final drives.
 
Heat treatment: Caterpillar gears undergo a variety of heat
treatment processes which are all matched to the application
demands they will experience. This careful design and
manufacturing consideration provides longer life and greater
reusability – saving customers money.
Designed for reuse: When maintained properly, the
THROUGH HARDENED CASE HARDENED NITRIDE HARDENED
robust design and durability of Caterpillar gears often
allow them to be reused at component rebuild time.
This reusability should be considered as it reduces
customers repair costs and ultimately lowers owning
and operating costs.

• Superior bending strength

• Hard wear-resistant outer shell

• High hardness and minimum
• Softer, shock-absorbing core distortion during heat treat

CATERPILLAR PARTS
VALUE STORY
 Bearing Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Crown on rolling elements: The key factor in Debris resistant material: Caterpillar incorporates
supporting the high stresses generated by the proprietary heat treat processes and uses special
demanding application environment of Cat equipment materials to achieve a bearing surface which has shown
is the specialized shape of the bearing rolling element. extreme resistance to failures caused by debris in the
This precisely crowned shape helps reduce pitting and system. This means that contaminants and metal wear
breakage. Proper crown or curvature of rolling particles circulating through the system are less likes to
elements allows for high load-carrying ability and long accelerate the rate of bearing wear. Customers are
system life. This means customers can work their Cat seeing as much as twice the wear life from this product as
equipment hard and still obtain the maximum life industry standard bearings in more demanding
designed into the major systems. applications. Debris resistant bearings are offered for
larger Caterpillar off-highway trucks.
CATERPILLAR WILL-FIT

 
Application-specific design: No one understands the application demands
of Caterpillar equipment and how that translates into structural and design
requirements like Caterpillar. Bearing performance is critical to achieving
Surface finish: Special surface finishes increase bearing and
intended drive train life. Caterpillar specifies the bearing features for their
component life by providing superior control of the oil film on the rolling
suppliers to meet to insure critical gears, shafts and carriers properly mate
surfaces. This reduces friction and heat buildup, which are necessary
and align as designed. Saving pennies on bearings can result in larger costs
for component wear to occur. As a result, customers receive the
later in the form of shorter component life or project related costs resulting
component life they paid for – getting the maximum value from their
from unexpected equipment down-time.
equipment.

CATERPILLAR PARTS
VALUE STORY
 Friction Material Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Elastomeric material: Caterpillar uses this material in

Bronze material: Caterpillar uses this material in transmission clutch groups to provide extended
track-type tractor brakes due to its high heat and wear transmission life by absorbing the high energy
resistance. As a result, customers realize improved experienced during clutch engagement.
braking reliability and achieve longer brake life.

Graphitic material: Caterpillar uses this

material in track-type tractor steering clutches to
increase life by providing superior heat
resistance. This choice of material also allows
smoother engagement and steering.

Optimized groove patterns: Caterpillar works
hard to design and develop the optimum disc
groove pattern to balance engagement, cooling
and durability. This provides customers with
excellent braking system performance and a
long operating life.
Extended life brake discs: Caterpillar offers extended life
brakes to allow customers to increase life in high brake wear
applications to match other components in order to minimize
downtime and maintenance costs. These are mainly offered on
large off-highway trucks and large wheel loaders. The carbon
fiber material provides 2-4 times the life and up to double the
heat resistance of standard materials.

CATERPILLAR PARTS
VALUE STORY
 Drive Train Parts – Frequent Customer Questions
Question: Caterpillar gears are too expensive.
Answer: This may be true if customers are running their components to destruction.
Caterpillar designs their gears to be reused at the time of rebuild by incorporating carefully
designed crowning, heat treatment and surface finishes. With good equipment
maintenance practices, gears are reusable for multiple lives. The extended life and reuse
should be considered when comparing prices in the marketplace.

Question: Caterpillar does not make the bearings they use. Why should I buy them
from the Cat Dealer?
Answer: Caterpillar works with bearing suppliers to develop
specific bearings for Cat machine applications, such as debris
resistant and textured bearings for off-highway trucks. The bearings
from Caterpillar are designed to assure proper alignment and protect
mating parts like gears, shafts and carriers. Typically, Caterpillar
bearing suppliers do not offer bearings with special features through
their traditional aftermarket distribution.

CATERPILLAR PARTS
VALUE STORY
 Drive Train Parts – Frequent Customer Questions
Question: Competitive friction discs are considerably less expensive than Caterpillar’s. Why
should I buy them from you?
Answer: Caterpillar uses and matches a variety of friction materials based on application
to meet customer needs and regulatory requirements. As an original equipment
manufacturer, Caterpillar friction materials are field tested in the applications they are used
to meet regulatory requirements. In addition to the material, Caterpillar develops the correct
groove pattern to balance engagement, cooling and durability.

CATERPILLAR PARTS
VALUE STORY
 Drive Train Parts – Reference Materials
• Drive Train Sales Aid Kit (PEWJ0018)
• Repair Indicator Pocket Card (PEGJ0042)
• Bearing Maintenance Management Guide (PEGJ0037)
• Differential Maintenance Management Guide (PEGJ0049)
• Transmission Maintenance Management Guide (PEGJ0039)
• Final Drive Maintenance Management Guide (PEGJ0041)
• Mining Component Guide – Powershift Transmissions (SEBF1016)
• Mining Component Guide – Final Drives & Differentials (SEBF1015)
• Gear Data Sheet (PEHJ0033)
• Bearing Data Sheet (PEHJ0032)
• Friction Material Data Sheet (PEHJ0031)
• Extended Life Friction Material Data Sheet (PEHJ0052)
• Drive Train Interactive CD – presentations, competitive bulletins (PEXT9043)

CATERPILLAR PARTS
VALUE STORY
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
HYDRAULIC PARTS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine

Drive Train Parts

» Gears
» Bearings
A well-maintained hydraulics system is
» Friction material
critical to receiving peak performance from
Hydraulic Parts Caterpillar equipment. Efficiency losses
» Cylinders & rods
» Pumps & motors
» Hose & couplings
over time can be difficult to perceive until
considerable productivity is lost.
Undercarriage
» Large TTT
» Medium TTT/TTL
»
»
Small TTT
Large excavators
Using genuine Caterpillar hydraulic system
»
»
Sm/Med excavators
Rubber belt
parts insures equipment performs to its
Ground Engaging
fullest capability.
» Bucket GET
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires
 Hydraulic Parts

• Cylinders & rods

• Pumps & motors
• Hose & couplings

CATERPILLAR PARTS
VALUE STORY
 Cylinder & Rod Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Position-sensing cylinders: Contain an embedded sensor

which provides position feedback to the operator. This allows
accurate automation of machine functions, finer operator control
and improved productivity.
Smoother, more symmetrical bore surface: Bore skiving and roller
burnishing processes create uniform inner cylinder bore diameters.
This provides maximum seal life and better performance, increasing
machine uptime and lowering operating costs.
HVOF coated cylinder rods: High Velocity Oxygen Fuel
coated rods provides a more durable product delivering up
to three times more life than conventional chroming and it is
far more environmentally friendly. By dramatically slowing
corrosion to surfaces, the seals in contact with them last far
longer. More life means less owning and operating costs
along with less equipment downtime for repair. Available
for hydraulic products (hoist cylinders, front/rear suspension
cylinders and struts) on some large off-highway trucks.

Induction hardened rods: Available for most applications

Inertia welded rod: Inertia welding uses friction heat to fuse the rod to
(excludes many HEX products). Form of heat treatment
the eye. Providing a continuous weld between the rod and eye, delivers
providing the optimum balance of strength, surface finish, and
superior joint strength to withstand the abuse of the most demanding
resistance to rod bending and denting. Less denting means less
applications. Other manufacturers often use an inferior arc welding
pathways for destructive dirt and contaminants to enter the
process which produces weaker rod-eye joints containing voids.
system. This leads to longer seal life and overall cylinder and
rod life.

   
CATERPILLAR PARTS
VALUE STORY
 Pump & Motor Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Higher capacity bearings: Cat pumps utilize higher

capacity bearings to allow higher pressure ratings. Higher
“Tuned” pump & motor settings: Each type of machine pressure ratings means readily available, peak hydraulic
carries its own unique controls and settings to optimize system power on-demand. This delivers maximum machine
machine performance and maximize equipment productivity. performance and productivity.

Seal performance: Cat pumps contain seals

Utilize common parts: Pumps with similar
that survive greater extremes in operating
displacements utilize many common parts. This
temperature. This results in reduced leakage
helps reduce customer operating cost and
and improved hydraulic system reliability and
improves availability and reliability.
durability.

Rigorous validation: Stringent validation under

job-like conditions takes place for all Caterpillar
pumps and motors. High load testing under high
operating temperatures is conducted to ensure
Higher speed operation: For smaller pumps (less than 165cc),
customers receive a product capable of
special inlet port designs allow higher speeds without the need for
maintaining its performance efficiency during
charge pumps. This improves system reliability and reduces
demanding equipment operation.
customer operating cost.

CATERPILLAR PARTS
VALUE STORY
 Hose & Coupling Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

XT No-Skive coupling: No-skive couplings utilize a

Hose & Coupling jointly designed: Both mating components
universal coupling for faster, more reliable and accurate
are designed and tested together to provide for a more reliable
hose builds. This design eliminates
hose/coupling connection. This yields safe, maximum
variations in skiving which can affect
performance in a wide range of applications.
coupling retention. This product
lowers cost in instances where
reusable couplings must be replaced.
Hose assembly identification: Hose assembly identification
tags carry a Caterpillar part number telling the Cat dealership
the exact characteristics required to build
ES Hose Cover: The wear resistant cover on Cat XT
a replacement. By phoning the dealer in
ES hose is up to 20 times more abrasion resistant than
advance or simply bringing the tag to the
the industry’s best rubber covered hose. This exclusive
dealer, customers save time and money
cover is designed and manufactured by Caterpillar to
during servicing and avoid incorrect hose
provide customers with the longer lasting hose capable
builds.
of withstanding demanding applications.

Superior bending radius: Cat hose can work at half the ToughGuard cover: Offered for extreme applications where
SAE standard bend radius without sacrificing cold flex hose abrasion resistance is critical. This special exterior has
capability. This tighter bend surpassed 2 million abrasion test
radius allows tighter routing, cycles without failure. Its long life
easier installation and less and performance has eliminated
hose material required. This the need for additional investment
helps technicians save time in nylon, plastic or other forms of
and effort. hose guarding and protection.

CATERPILLAR PARTS
VALUE STORY
 Hydraulic Parts – Frequent Customer Questions

Question: Why pay more at a Cat dealer for a cylinder reseal when I can do it
myself for less?
Answer: Standard Cat dealer reseal service includes light honing in addition to genuine
Cat seals. This relatively quick procedure removes scratches and other minor cylinder bore
damage to improve cylinder performance and ensure you get the full life from new seals.
After honing, cylinders are washed to remove contamination. Reassembled cylinders are
pressure tested to make sure they are free of external and internal leaks.

Question: Low and medium pressure hose is a commodity

product. The Cat brand does not add any value.
Answer: Caterpillar uses superior materials and exacting
manufacturing processes. It subjects its Low & Medium hose to
extensive endurance testing. Cat Low & Medium pressure hose
surpasses performance expectations under extensive and above
average working conditions.

CATERPILLAR PARTS
VALUE STORY
 Hydraulic Parts – Frequent Customer Questions

Question: Cat hose is the same as the competition?

Answer: Caterpillar has been designing and manufacturing hose products since the
1960s. Cat XT high pressure hose and couplings provide higher abrasion resistance, offer
half the bend radius, and the robust multiple-ply construction allow it to exceed industry
standards for superior hose performance and reliability. Cat couplings are engineered,
manufactured and tested with Cat hose as a system to provide maximum performance in a
wide range of applications.

Question: Hose failures often come at unexpected times – what

should I expect in terms of replacement time to get a hose?
Answer: If you know the hose assembly part number, there is no
competitor that is as convenient as a Cat dealer. The Cat dealer is
the only one a customer can call who can build a hose assembly from
the assembly part number. The dealer is just a telephone call away
and can build most hose assemblies in 30 minutes or less.

CATERPILLAR PARTS
VALUE STORY
Hydraulic Parts – Reference Materials
• Hydraulic Cylinder & Seal Reference Guide, 8th edition (PEKP1020)
• Hydraulic Cylinder Seal Kits (PEHP9573)
• Quick Reference Cylinder & Rods (PEGJ0002)
• Cylinder Rod Hardness Kit (PEKP1019)
• The Advantages of Light Honing Kit (PEKP4126)
• Hose & Coupling Reference Guide (PECP5030)
• Hydraulic Information System CD (JERC2281)
• Coupling Identification Guide (PEGP2007)
• Hose Training Video and Workbook (PEGT6025)
• Quick Reference Hose & Couplings (PEGJ0001)
• Hydraulic Repair Option Guide (PEDJ0039)

CATERPILLAR PARTS
VALUE STORY
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
UNDERCARRIAGE PARTS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine

Drive Train Parts Depending upon the size of the machine

» Gears
» Bearings
» Friction material
and job application, undercarriage costs
can be upwards of 50% of the repair and
Hydraulic Parts
» Cylinders & rods
» Pumps & motors
maintenance cost for a machine.
» Hose & couplings

Undercarriage Genuine Caterpillar undercarriage parts

» Large TTT
»
»
Medium TTT/TTL
Small TTT
are designed to work and wear as a
»
»
Large excavators
Sm/Med excavators
complete system, delivering owners the
» Rubber belt
highest machine performance at the
Ground Engaging
» Bucket GET
lowest hourly track cost.
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires
 Undercarriage Parts

• Large Track-Type Tractors

• Medium Track-Type Tractors & Loaders
• Small Track-Type Tractors
• Large Excavators
• Small & Medium Excavators
• Rubber Belt

CATERPILLAR PARTS
VALUE STORY
 Large Track-Type Tractor Undercarriage Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…
SystemOne™ (D8): Patented design eliminates bushing
turns and link scalloping. Welded pin ends prevent track
joint end play or loosening which can lead to dry joints and
accelerated wear. Link roller system delivers up to 50%
more life than conventional designs. Reusable sprockets
and center tread idlers last up to 2 undercarriage track lives
saving customers in both repair downtime and part
replacement costs.
Tough Steel segments: Increase bushing and
sprocket by up to 50%. These abutted segments which
touch end to end have greatly improved segment bolt
retention. More life and less time tightening or replacing
sprocket segments means less cost for customers.
Deep hardened links (D10/D11): These track links
are hardened to deeper depths, reducing link
scalloping and increasing bogie pin life. Link wear life
has improved by up to 20% in some applications –
longer life means less operating cost per hour.
Cat Duo-Cone seals: Cat rollers and idlers utilize these
seals providing sealability and longer component life –
second to no one. Keeping roller and idler oil sealed
inside the system is key to realizing long undercarriage
life and low operating costs.
CATERPILLAR PARTS
VALUE STORY
Sleeve Bearing Track (D11): Patented product
incorporating a hardened steel sleeve bearing positioned
in vital areas between the pin and bushing to extend track
life. SBT is designed to operate at higher speeds and
greater loads – more production for owners.
High abrasion undercarriage (D11): Includes tough
steel links with 7mm taller rails (more wear material)
and a deeper hardened depth to slow link wear.
Larger diameter, single-flange, high abrasion rollers
help match the longer life of the links. Longer life on
large undercarriage means large customer savings.
Post turn seals: Reduce the potential for dry track joints
after a pin and bushing turn. This seal has eliminated
bushing end grooving as a life limiting factor and
increased bushing reuse at turn time – reusing means
less replacement and more savings for customers.
Synthetic oil: Increases seal life by
Positive Pin Retention (PPR): Exclusive offering for
resisting galling, reducing seal face
larger undercarriage to reduce loosening of the track joint
friction by 50%, increasing seal lip life
by eliminating the movement of the track pin. Keeping the
by 20% and decreasing end grooving
track joint properly pressed together prevents entry of
on bushings by 20% -- benefits that
contaminants and exit of lubricating oil – increasing track
result in extended system life and less
life and reducing operating cost per hour.
cost per operating hour for customers.
 Medium Track-Type Tractor & Loader Undercarriage Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…
SystemOne™: Patented design eliminates bushing
turns and link scalloping. Welded pin ends prevent
track joint end play or loosening which can lead to dry
joints and accelerated wear. Link roller system
delivers up to 50% more life than conventional
designs. Reusable sprockets and center tread idlers
last up to 2 undercarriage track lives saving customers
in both repair downtime and part replacement costs.
Tough Steel segments: Increase bushing and
sprocket by up to 50%. These abutted segments
which touch end to end have greatly improved
segment bolt retention. More life and less time
tightening or replacing sprocket segments means less
cost for customers.
Synthetic oil: Increases seal life by resisting galling, reducing seal
face friction by 50%, increasing seal lip life by 20% and decreasing
end grooving on bushings by 20% -- benefits that result in extended
system life and less cost per operating hour for customers.
CATERPILLAR PARTS
VALUE STORY
Multiple product offerings: The ability to have
options and match the correct undercarriage to the
application helps customers achieve the lowest
owning and operating costs. For medium track-
type tractors, SystemOne, Heavy Duty track and
conventional sealed and lubricated track options
are all available.
Sealing systems: Unique design of Cat rigid seals
provide superior sealing, allowing for minimal
interruption and repair until the undercarriage needs
replacement. Fewer dry joints and less repair means
less equipment downtime for customers and more
savings.
Cat Duo-cone seals: Cat rollers and idlers utilize these
seals providing sealability and longer component life –
second to no one. Keeping roller and idler oil sealed
inside the system is key to realizing long undercarriage
life and low operating costs.
 Small Track-Type Tractor Undercarriage Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

SystemOne™: Patented design eliminates bushing

Multiple product offerings: The ability to have
turns and link scalloping. Welded pin ends prevent
options and match the correct undercarriage to the
track joint end play or loosening which can lead to dry
application helps customers achieve the lowest
joints and accelerated wear. Link roller system
owning and operating costs. For small track-type
delivers 30-50% more life than conventional designs.
tractors, both SystemOne and conventional sealed
Center tread idlers last up to 2 undercarriage track
and lubricated track options are available.
lives saving customers in both repair downtime and
part replacement costs.

Sealing systems: Unique design of Cat rigid seals

Tough Steel segments: Increase bushing and
provide superior sealing, allowing for minimal
sprocket by up to 50% on sealed and lubricated
interruption and repair until the undercarriage needs
track undercarriage. These abutted segments
replacement. Fewer dry joints and less repair means
which touch end to end have greatly improved
less equipment downtime for customers and more
segment bolt retention. More life and less time
savings.
tightening or replacing sprocket segments means
less cost for customers.

Cat Duo-cone seals: Cat rollers and

Synthetic oil: Increases seal life by resisting
idlers utilize these seals providing
galling, reducing seal face friction by 50%,
sealability and longer component life –
increasing seal lip life by 20% and decreasing
second to no one. Keeping roller and
end grooving on bushings by 20% -- benefits
idler oil sealed inside the system is key to
that result in extended system life and less cost
realizing long undercarriage life and low
per operating hour for customers.
operating costs.

CATERPILLAR PARTS
VALUE STORY
 Large Excavator Undercarriage Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Multiple Product Offerings: The ability to have

options and match the correct undercarriage to the
Positive Pin Retention (PPR2): PPR2 is a
application helps customers achieve the lowest owning
Caterpillar exclusive offering for excavator products
and operating costs. For example, customers can
to reduce loosening of the track joint (end play) by
choose between PPR2 and non-PPR2 or heavy duty
eliminating the movement of the track pin (pin
cast and fabricated idler options.
walking). Keeping the track joint properly pressed
together prevents entry of contaminants and exit of
vital lubricants – increasing track life and reducing
operating cost per hour.
HD cast idlers: Provide longer structural life under
the most severe applications. These heavy duty
idlers incorporate harder shafts and bores along
with solid center flanges to prevent collapsing in
demanding situations – failures which can results in
Cat Duo-cone seals: Cat rollers and idlers
costly downtime and repairs.
utilize these seals providing sealability and
longer component life – second to no one.
Keeping roller and idler oil sealed inside the
system is key to realizing long undercarriage
Cat Moly Grease Lubricated Track (GLT): This feature
life and low operating costs.
eliminates internal track wear until the grease dissipates from
the track assembly, extending internal wear by 25% or more.
To match this longer internal life, the outer bushing diameter
is increased allowing customers to get the maximum life from
the complete system and eliminate premature replacement.

CATERPILLAR PARTS
VALUE STORY
 Small & Medium Excavator Undercarriage Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Polished pins & bushings: The

Pin & bushing heat treat: Caterpillar’s
surfaces of these components come
proprietary heat treat processes help provide
highly polished to greatly reduce friction
the maximum internal wear life. This results in
between internal surfaces. Less friction
the lowest cost per hour system available to
translates into slower wear between
customers.
components, longer system life and more
value for customers.

Cat Duo-cone seals: Cat rollers and

idlers utilize these seals providing
sealability and longer component life –
second to no one. Keeping roller and
idler oil sealed inside the system is key to
realizing long undercarriage life and low
operating costs.

CATERPILLAR PARTS
VALUE STORY
 Rubber Belt System Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Longer life: When MTL undercarriage systems

are maintained as instructed, they live longer than
will-fit alternatives. Individually replaceable wear
surfaces on B2 and C-Series have lower
replacement cost than competitive machines.
Seamless, circular molded belt: All Cat
belts are circularly molded as one piece on
expensive tooling for consistent size
without seams. This ensures customers
receive the highest quality belts delivering
a long, problem-free operating life.

Optimal balance between wear resistance &

belt flexibility: Caterpillar continually evaluates
new rubber compounds and ways to bond them –
to reach the optimal balance between life and
performance. This ensures customers receive a
system delivering the lowest cost per operating
hour while yielding peak performance.

CATERPILLAR PARTS
VALUE STORY
 Undercarriage Products – Frequent Customer Questions

Question: Does Caterpillar manufacture it’s own undercarriage?

Answer: Caterpillar manufactures undercarriage components in their own facilities and
under the highest quality controls and standards. Factory Day tours are available to
demonstrate this to customers.

Question: Don’t other market alternative undercarriage systems

deliver the same life as Caterpillar’s product?
Answer: Cat’s quality and design drive system life. We offer unique
products with extended life including SystemOne for many tractor
models, deeper hardened links for D10/11, high abrasion undercarriage
for D11, sleeve bearing track for D11, synthetic oil in components, post
turn seals, positive pin retention, Chrome Nitride bushing end face
coatings, consistent hardness depths and proper core hardness for
component reusability. Dealers use Custom Track Service (CTS) to
extend system life and support machine uptime and productivity.

CATERPILLAR PARTS
VALUE STORY
 Undercarriage Products – Frequent Customer Questions

Question: How does the quality of Caterpillar undercarriage compare to other market
alternatives?
Answer: Cat continually invests in methods to ensure and build quality into its manufacturing
processes. Cat’s track sealability continues to be the best in the industry. We demonstrate
our commitment to quality by providing Undercarriage Assurance to our customers.

Question: Isn’t SystemOne™ just a product offering to attempt

to lock the market place into continuing to buy Cat product?
Answer: The first and foremost goal of SystemOne is to provide our
customers with differentiated product that provides the lowest owning
and operating costs in the marketplace. At times, that means offering
revolutionary product designs such as SystemOne which deliver
unique benefits to customers.

CATERPILLAR PARTS
VALUE STORY
 Undercarriage Products – Frequent Customer Questions

Question: Cat premiums are a stretch for the value received as compared to other
market alternatives – how can I justify paying more?
Answer: Caterpillar’s cost per hour is less than other market alternatives even though the
initial purchase price is higher. The cost per hour calculation is necessary is understanding
overall product value. Cat’s components are reusable/rebuildable – bushings, track rollers
and idlers. With the purchase of Cat parts comes the unmatched commitment and expert
support from Caterpillar and its dealers. Undercarriage Assurance guarantees against
leakage and breakage for an extended time period.

Question: Isn’t Undercarriage Assurance comparable to what

many competitors offer?
Answer: Cat Undercarriage Assurance is the best in the industry.
The Cat dealer strives to inspect undercarriage at the end of the
assurance period. Competitors frequently do not honor their stated
coverage to the customer.

CATERPILLAR PARTS
VALUE STORY
Undercarriage Parts – Reference Materials
• Undercarriage Parts Sales Kit (PECP3003)
• Custom Track Service (CTS) Handbook (PEKP9400)
• Undercarriage Management Guide (PEGP5027)
• Rubber Track Undercarriage Guide (PEGJ0016)
• Maximizing Track Life Data Sheet (PEHP9540)
• SystemOne™ Undercarriage for Cat Machines Data Sheet (PEHJ0212)
• Sleeve Bearing Track Undercarriage Data Sheet (PEHJ0004)
• Tough Steel Sprocket Segments Data Sheet (PEHP9558)
• Positive Pin Retention Data Sheet (PEHP7025)
• Grease Lubricated Track Link Assemblies Data Sheet (PEHP9555)
• Cat Undercarriage Assurance Programs Data Sheet (PEHP5027)
• Undercarriage Sales Model Order Form (PEEP9259)
• Undercarriage Resource CD (PERJ0019)

CATERPILLAR PARTS
VALUE STORY
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
GROUND ENGAGING TOOLS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine

Drive Train Parts

» Gears
» Bearings
» Friction material
While extracting much of the value of
Hydraulic Parts Caterpillar Ground Engaging Tools (GET)
» Cylinders & rods
» Pumps & motors
» Hose & couplings
is highly dependent upon proper product
selection and system management, it’s still
Undercarriage
»
»
Large TTT
Medium TTT/TTL
important to understand the areas where
»
»
Small TTT
Large excavators
we differentiate our offerings from other
»
»
Sm/Med excavators
Rubber belt
market alternatives.
Ground Engaging
» Bucket GET
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires
 Ground Engaging Tools

• Bucket GET
• Flat Stock GET
• Wear Protection GET

CATERPILLAR PARTS
VALUE STORY
 Bucket Ground Engaging Tool Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…
CapSure tip retention: CapSure is a
hammerless system for attaching and
removing bucket tips using a simple
ratchet tool -- eliminating the safety risks
associated with hammering on other
systems. It also offers the tip and retention
in one piece, providing
quicker installation and
removal, reducing
downtime.
Base edge end protectors (BEEPS) :
These weld-on, replaceable wear blocks
reduce base edge wear, extend edge life
and subsequent corner adapter weld erosion
making corner adapter replacement on the
edge much easier at base edge assembly
rebuild – saving customers time and money.
CATERPILLAR PARTS
VALUE STORY
Bolt-on base edge protection: These
“Drop In”, butter beaded base edge assemblies:
edge protectors provide extended wear life
These ‘drop in’ welded edges offered for wheel loader
and better fit up with the bucket liner
buckets help eliminate the need to preheat base edges
enhancing overall wear protection and
to accommodate welding on adapters, a time-
reducing overall operating costs.
consuming and costly activity. Butter bead weld prep
is a layer of weld on the base edge making it possible
to weld the edge onto buckets without preheating. As
a result, customers experience less downtime and
reduced operating costs.
Harder base edge material: The harder material
used for the base edge provides longer wear life, once
again reducing premature downtime and lowering
operating and maintenance costs.
K-Series tip design: This design
continues to deliver increased
digging penetration and wear life,
with performance consistently
surpassing other market alternatives. Maintaining high
penetration allows for greater digging productivity and
less fuel consumption in getting the job done.
 Flat Stock Ground Engaging Tool Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Drilled & tapped flat stock: Provides a

safe way to handle edges and end bits
during both assembly and disassembly.
Better handling means reduced turnaround
time and equipment downtime – lowering
operating costs.
Abrasion Resistant Material (ARM)
application: The ability to control the
resistant materials used and the
application of ARM to the flat stock
both provide consistent quality and
wear life allowing the ability to better
manage component replacement.
This results in maximum GET system
wear life, reduced downtime and more
savings for customers.

CATERPILLAR PARTS
VALUE STORY
 Wear Protection Ground Engaging Tool Differentiation
The following characteristics separate Caterpillar from many aftermarket will-fitters…

Mechanically attached wear plate system (MAWPS)

design: The system comes in several different
sizes, allowing for wear protection in a variety of
different machine component locations. The Cat
MAWPS line provides a better retention mechanism,
only requiring a simple removal tool (screwdriver) –
offering faster removal & installation. The ability to
mechanically replace the wear cover significantly
reduces downtime as well as machine operating costs.

Bolt/Nut protector material: The chrome

white iron material provides significantly
longer wear life. Longer life means more
value – more time operating and less
downtime for maintenance. This lowers
overall operating costs.

CATERPILLAR PARTS
VALUE STORY
 Ground Engaging Tools – Frequent Customer Questions

Question: The initial price of Cat GET is higher than most of your competition. In
the end, isn’t it just “dumb” wear iron?
Answer: GET can’t be measured by initial cost alone. There are many factors which need
to be considered when analyzing the true value of the GET being purchased. Penetration,
wear life, productivity, and fuel burn are just some of the considerations when determining
the true value of the product.

Question: Why should I pay more when Cat GET doesn’t last as
long as the competitive product?
Answer: First, we need to be sure the same components are being
compared. It’s misleading to measure two products which physically do
not have the same features or design characteristics. Once this has
been established, then discuss the trade-offs required in attempting to
maximize the productivity of the customer’s machine. While life of the
component is a factor, using a product offering which does not wear as
long but yields higher productivity may be the best option.

CATERPILLAR PARTS
VALUE STORY
 Ground Engaging Tools – Frequent Customer Questions

Question: Does Caterpillar manufacture their own GET?

Answer: Caterpillar manufactures a major portion of larger GET casted products in a
foundry owned by Caterpillar in Saltillo, Mexico. While the rest of our product is
manufactured by other suppliers, it is still made to our design, manufacturing and quality
standards and specifications.

Question: All manufacturers are now offering Tungsten Carbide

product. Isn’t it all the same?
Answer: While the application of Tungsten Carbide may look very
similar from a visual perspective, there can be significant differences in
the results achieved related to the way the product is applied.
Consistency in the way the material is applied, application temperature,
granular size of the carbide, etc… all play critical roles in determining
the consistency, quality and wear life of the product.

CATERPILLAR PARTS
VALUE STORY
 Ground Engaging Tools – Frequent Customer Questions

Question: Isn’t Cat GET quality the same as equivalent products found in the
marketplace?
Answer: Caterpillar continually strives to find new and better methods to ensure high
quality in their GET products. This commitment to quality is backed by the GET warranty
which covers almost all GET products against breakage under normal operating conditions
until the component is completely worn out.

Question: Doesn’t Caterpillar introduce proprietary GET designs

to attempt to lock up the market?
Answer: Typically all manufacturers apply for patents when a new
innovative system has been designed. However, Caterpillar’s primary
objective in creating new GET systems is to develop safer differentiated
systems designed to reduce downtime and lower overall customer
owning and operating costs.

CATERPILLAR PARTS
VALUE STORY
Ground Engaging Tools – Reference Materials
• GET Parts Sales Kit (PECP3001)
• Parts Sales Bucket Catalog (GECQ0001)
• IRM: Bucket Base Edge and Base Edge Assemblies (PELJ1231)
• IRM: Bolt Protectors Now Available (PELJ1039)
• Data Sheet: Cat Base Edges with Butter Bead Weld Prep (PEHJ0095)
• Data Sheet: Cat Wear Protection Products (PEHJ0208)
• Parts Comparison Bulletin: K Series™ GET Productivity Comparison (PEJJ0037)
• GET K Series Tooth System Quick Reference Card (PEWJ0021)
• GET K Series Tooth System Model Guide (PEDJ0074)
• Guide: Operator Techniques and Your GET (PEBJ0001)
• Data Sheet: Cat Mechanically Attached Wear Plate System (PEHP7075)
• MAWPS Demonstration Kit (PEKP8025)

CATERPILLAR PARTS
VALUE STORY
Engine Parts
» Repair options
» Cylinder packs
»
»
Cylinder heads
Fuel injectors
MAINTENANCE PRODUCTS
» Turbochargers
» Seals & gaskets
» Short/long blocks &
complete engine
Cat dealers offer a wide range of
Drive Train Parts
» Gears maintenance products aimed at
» Bearings
» Friction material protecting higher-value equipment
Hydraulic Parts components and systems.
» Cylinders & rods
» Pumps & motors
» Hose & couplings
While the use of these products make
Undercarriage
» Large TTT up a relatively small portion of the total
» Medium TTT/TTL
»
»
Small TTT
Large excavators
operating cost (~3%)*, they play a vital
»
»
Sm/Med excavators
Rubber belt
role in realizing the full value from
Ground Engaging
Caterpillar equipment.
» Bucket GET
» Flat stock GET
» Wear protection GET

Maintenance
» Filters
» Fluids
» Flexport tires *Excludes tire products
 Maintenance Products

• Liquid Filters
• Air Filters
• Oils
• Coolant
• Grease
• Flexport tires

CATERPILLAR PARTS
VALUE STORY
 Liquid (Engine) Filter Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Acrylic beaded media: The filter pleats provide a large

surface area to trap system contaminants. When these Molded end caps: The one-piece urethane end
pleats bunch up during fluctuating cap molded into the filtration media completely
system pressures, the pleat surface eliminates the possibility of leak paths developing
area and filtration capability drops. between the filter media
Acrylic beads across the filter media and the cap. This feature
maintain pleat separation and deliver insures that contaminants
excellent filter performance and protection during the remain on the ‘dirty’ side of
entire filter life. Better filter performance means more the filter during the entire
effective protection of higher cost engine components life of the filter – rather than circulating through
such as injectors. high-value components causing damage which
can lead to costly repairs.

Fiberglass spiral roving: Further reinforces the pleat Non-metallic center tube: The Caterpillar
separation, thus reducing fatigue resulting from flexing center tube design is 30% stronger than metal
over time. Protecting the integrity of cores – providing the rigid performance
the pleats helps maintain a higher necessary to resist the
capacity for the retention of dirt and pulsating, high system
other contaminants. High performing pressures experienced
filters require the ability to filter and during demanding
hold material foreign to the system, applications. The non-
and spiral roving provides that capability. metallic center tube also insures maximum
cleanliness – a critical requirement for filtration
systems.

CATERPILLAR PARTS
VALUE STORY
 Ultra High Efficiency (UHE) Air Filter Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Early efficiency: So-called “dirty” filters can be

more efficient than new ones because dust cake
Ultra High Efficiency (UHE) media: The media of the
buildup on the surface actually increases
Cat UHE Air Filter provides the central benefits – it’s
filtration. Fine particles immediately cake on the
outside diameter is covered by a very fine synthetic
surface, quickly making the filter very efficient. In
layer of fibers. An immediate dust build-up on the filter’s
fact, UHE Air Filters are almost at peak efficiency
synthetic layer creates a cake that reduces the amount
when brand new. Less dust gets to the engine,
of dust reaching the engine. Less dust ingested means
improving fuel economy while reducing wear and
reduced engine wear. The surface particle cake is more
maintenance costs – saving customers money.
porous than standard dust-coated media fibers, allowing
deeper fibers to filter longer while providing better air
flow. Less restriction and higher air flow means it takes
less power to pull in air so the engine “breathes” easier.
Manufacturing quality: Cat UHE Air Filters
This provides for better engine performance and fuel
consistently meet a high manufacturing standard
economy. UHE Air Filters live up to six times that of
for quality. Other market product often employ
standard filters saving cost and maintenance downtime.
less rigid standards which compromise the
filtration performance.

 
 
CATERPILLAR PARTS
VALUE STORY
 Engine Oil Differentiation (Cat DEO-ULS™)
The following characteristics separate Caterpillar from many aftermarket alternatives…

Advanced additive package: Specially designed to

improve the protection of both the engine and after-treatment
Limited ash, sulfated ash and phosphorous
systems:
formulation: Ultra Low Sulfur diesel engine oil is
developed and tested to provide superior
» Improves corrosion resistance and wear protection
performance, protection and life for Cat engines
where recommended for use. Cat DEO-ULS
» Reduces oil consumption and sludge
exceeds the performance requirements of the API
CJ-4 category and provided many benefits:
» Provides excellent low temperature startability throughout
the life of the oil – from fill until the next change interval
» Designed to help provide expected Diesel
Particulate Filter (DPF), catalyst and other after-
» Helps prevent viscosity loss from shearing – a common
treatment component lives by reducing plugging
failure characteristic of oils which significantly decreases
fluid performance.
» Enhanced protection against piston and ring
groove deposits

» Improves soot dispersing and soot-related

Enhanced oil base stock: Provides higher protection
viscosity control
against thermal and oxidative breakdown. This means better
oil performance and engine protection throughout the life of
the oil – protection against the premature wear and failure of
higher cost engine parts.

CATERPILLAR PARTS
VALUE STORY
 Transmission / Drive Train Oil Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Developed, tested and approved to meet Caterpillar’s

rigorous requirements: Transmission and Drive Train
Wide temperature range protection:
oil was developed for two specific reasons:
Multiple product offering that provides superior
protection in both cold and hot temperatures.
1) to provide protection for critical gears and bearings
TDTO Cold Weather is designed to flow easily at
which require good lubricity properties and…
cold temperatures allowing for excellent wear
2) allow friction disc material to last longer and perform
protection. TDTO-TMS provides excellent
as expected:
protection within a wide temperature range
enabling customers to utilize one transmission oil
» Prolongs clutch disc life up to 45%
throughout the entire year.
» Ensures long life and excellent performance for
gears, bearings, and friction disc material
» Provides greater machine rim pull which
increases machine break-out force
» Greatly exceeds TO-4 and TO-4M specifications
» Engineered specifically for Cat power shift
transmissions and factory filled where TO-4 oils
are specified.

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 Hydraulic Oil Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Premium additives & higher quality base oils:

Wide temperature range protection: Maintains
Provide extended drain intervals and extra protection to
consistent wear protection at both cold and hot
hydraulic system components. 6000hr extended drain
temperatures. Designed to flow readily at cold
intervals (up to 3 times that of previous offerings) when
temperature start up allowing for excellent wear
monitored with Caterpillar S•O•SSM Services oil analysis.
protection at operating temperatures.
Longer life means less hydraulic oil used, less waste oil
disposal and more cost savings for customers. Another
benefit is enhanced component life within the protected
systems.
Improved oil stability: 250% increase in total
life (hrs) of oxidation stability allows for longer
drain intervals and lowers equipment owning and
operating costs.
Superior emulsifiers: Designed to keep water
accumulated within hydraulic systems in emulsion.
Caterpillar does not recommend oils that separate, shed
or release water. Separated water drawn through the
Superior air release: Agitated oil can tend to
hydraulic system can damage pumps and other
foam and carry air. The ability of the oil to
components. If this water freezes, it can cause serious
release trapped air is an important characteristic
system damage. Superior emulsifiers also help control
in reducing cavitation damage. HYDO Advanced
sludge. This results in improved contamination control
10 releases air at a rate nearly double that of
which ultimately helps maintain equipment uptime and
other premium oils.
reduces owning and operating costs.

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 Coolant Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…
High performance standard: Coolant
selection is important since history tells us
40% of engine failures can be linked to
coolant system problems. The majority of
competitive coolant alternatives do not meet
Caterpillar’s EC-1 specification. This standard
exist to insure coolant system performance is
capable of eliminating the heat generated from
demanding equipment applications. This
standard supports high performing equipment
and protects customers’ investments.
Ready to pour: Cat Extended Life Coolant
(ELC) requires no addition of water or
supplemental coolant additive. Cat ELC
reduces engine coolant and additive costs by
as much as 500% compared to conventional
coolant.
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Superior additives: Cat Extended Life Coolant (ELC) uses
organic additives which provide several benefits:
» ELC depletes or degrades slower than traditional silicated
coolants. This extends the life of the coolant without
requiring frequent additive maintenance. Customers
benefit from an extended drain interval of 6000 hours (3x
that of conventional products), spending more time running
equipment and less time maintaining it. Extended drain
intervals also generate less waste for disposal.
» The absence of silicates allows for improved heat transfer
and cooling performance. Customers will experience more
corrosion resistance and longer engine life.
» Cat ELC prevents scale, deposits and sediments which
can lead to clogged radiators and failed water pumps –
both conditions which result in low cooling system
performance and possible equipment downtime.
Standard
Cat Extended Life


automotive
Coolant (ELC) at vs. coolant at
10,103 hrs
5,300 hrs
 Grease Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Made for Cat equipment: Caterpillar offers its own

grease specifically for Cat equipment after finding
Unique thickening agent: One critical characteristic of
market brands did not provide
grease is it must remain in position and not move or “run”
sufficient protection. The Cat grease
as a traditional lubricating oil would.
product is designed for moderate to
Caterpillar’s unique thickener
severe applications and climates.
outperforms competitive products.
This calcium sulfonate thickened
This means Cat grease will stay in


grease provides ultimate protection against wear,
place, providing continuous
corrosion, seizing and galling – all conditions which
protection to high-value systems
reduce component life and increase operating cost.
where others may seep away. This
protection lowers customer risk and
saves money over the long run.
Competitor Cat Ultra 5Moly
(left) (right)

Wide application range: Ultra 5Moly grease

has exceptional water absorption properties. As
a result, it can be used in both wet and dry
applications. Being compatible with most
applications and climates simplifies the grease
selection process and avoids misapplication.

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 Flexport™ Tire Differentiation
The following characteristics separate Caterpillar from many aftermarket alternatives…

Concave sidewall: Provides better

tire deflection which offers operators
a softer ride and improves machine
Tread design: Deeper tread helps deliver longer wear
stability.
life and better traction on any surface. Allows machine
to maneuver over tough terrain and transition smoothly
from unimproved to improved surfaces. Rounded tread
edges reduce corner damage or chunking. These
features yield cost savings and higher productivity for
equipment owners.

Quality material: High quality steel rims provide

maximum durability in the toughest applications.
Tires are manufactured from the highest quality
Safer: Tires are a critical component in the safe rubber compounds to provide the longer wear life
operation of equipment. Flexport tires are the only in the most demanding of applications.
tires that can ensure adherence to “roll over
protection” system (ROPS) limitations, steering and
braking requirements. Caterpillar designs these tires
to specifically meet these equipment requirements.

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 Maintenance Products – Frequent Customer Questions

Question: How can I justify spending a premium on filters?

Answer: Customers are already paying a premium for their equipment, using inferior
products to protect that equipment diminishes the value of their investment. Filters and
fluids represent less than 3% of the operating cost for equipment – relatively small
compared to the parts and labor costs of early replacement of fuel injectors, pumps and
actuator valves or the effects of low machine power.

Question: Aren’t Caterpillar’s filter competitors also their main

filter suppliers?
Answer: No. If you look at the filter cut-away kits to view the
components of some of the leading competitors’ products, you’ll see
the differences. In addition, customers frequently tour the Advanced
Filtration System Inc. facility located in Champaign, Illinois (USA) to
witness the manufacturing of Caterpillar’s unique filter.

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 Maintenance Products – Frequent Customer Questions

Question: My oil distributor gives me a better price because I buy fuel from them.
They have assured me it is the same oil. Is this correct?
Answer: Most of our competitors’ oil does not meet Caterpillar’s specifications designed
and engineered specifically for our equipment. It helps to have the best possible
experience with your equipment – including reduced unplanned service costs
and downtime. DEO ULS is particularly unique in that it also protects your
after-treatment components such as your diesel particulate filter and catalyst.
It is also backwards compatible so you can use it on your newest equipment and
existing equipment.

Question: Caterpillar Extended Life Coolant is too expensive compared to

others. In the end, isn’t it the same coolant?
Answer: Caterpillar set the industry standard (EC-1) for extended life coolants.
The majority of competitive coolants do not meet this standard which is the
minimum required to protect Caterpillar equipment. It was developed specifically
for Caterpillar equipment in order to minimize downtime due to coolant issues.

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Maintenance Products – Reference Materials
• Filter and Fluid Application Guide, 4th edition (PEWJ0074)
• “The Inside Story” Filter Brochure (LEDQ6225)
• Cat Transmission Filters (PEHJ0251)
• Competitive Fuel Filter Cut-away Display(PEWP9780)
• Caterpillar Fuel Filter Cut-away Display (PEWP9734)
• IRM Filter: Cutting Open Used Spin-On Filters (PELJ1208)
• Cat UHE Air Filters Data Sheet (PEHP6028)
• Cat DEO-ULS™ Data Sheet (PEHJ0159)
• IRM FLU08-01 Introducing Cat DEO-ULS™ Oil (PELJ0894)
• Cat HYDO™ Advanced 10 Data Sheet (PEHJ0182)
• IRM FLU08-04 Introducing Cat HYDO Advanced 10 (PELJ0929)
• Cat Extended Life Coolant (ELC) Data Sheet (PEHJ0067)
• Cat Ultra 5Moly Grease Data Sheet (NEHP6010)
• Cat Flexport™ Tires Brochure: Designed to perform from the ground up (PEDJ0097)

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