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ESG-CME-14-1002
ⓒ 2014 Eunsung Global.
This manual is copyrighted with all rights reserved. This manual may not be copied in whole pages or in part
reproduced such as graphic, electronic, mechanical, including photocopying, typing, or information retrieval
systems without written permission of Eunsung Global.
System specifications and the information contained in this document are subject to change without notice.
Tel. : +82-2-514-9713
Fax. : +82-2-514-9716
E-mail : es@esglobal.co.kr
Website : www.esglobal.co.kr
Tel. : +82-2-514-9713
Fax. : +82-2-514-9716
E-mail : es@esglobal.co.kr
Website : www.esglobal.co.kr
Authorized Representative:
EUNSUNG GLOBAL CORP.
#1302~1305, Hanrasigma Valley 345-90,
Gasan-Dong, Geumcheon-Gu,
Seoul, Korea
ESG-CME-14-1002
2 Comfort Dual
Contents
1. Introduction
5
1.1. About the Manual
1.2. About the Device 5
2. Equipment Safety
3. Device Description
3.1. Structure 9
3.2. Components 10
4. Site Preparation
3 Comfort Dual
Contents
5. Installation
6. Operating Instructions
7. Maintenance
8. Warranty
8. Specification 29
4 Comfort Dual
1. Introduction
1.1. About the Manual
The Comfort Dual system is designed to meet international safety and performance standards.
Personnel operating the system must have a thorough understanding of the proper operation of the
Comfort Dual.
This manual has been prepared to aid staff and technical personnel to understand and operate the
system. Do not operate the system before reading this manual and gaining a clear understanding of
system operation. If any part of this manual is not clear, please contact your local Eunsung
representative for clarification.
The information provided in this manual is not intended to replace the professional training on the
clinical use of the system. Please contact your local Eunsung representative for current information on
available training. This manual should always accompany the system and all operating personnel must
know its location.
Use of controls or adjustments, or performance of procedures other than those specified herein may put the
ESG-CME-14-1002
operator and/or the patient at risk. Therefore, before attempting to use or operate the system, personnel operating
the Comfort Dual system should read this manual and become thoroughly familiar with all its safety requirements
and operating procedures.
5 Comfort Dual
2. Equipment Safety
2.1. About Equipment Safety
This chapter describes general safety issues regarding the use of the Comfort Dual system, with
special emphasis on Radiofrequency and electrical safety. With proper operation and maintenance,
trained and qualified practitioners can use the system safely. The supervising physician and all
other personnel operating or maintaining the Comfort Dual System must be familiar with the safety
information provided in this chapter.
The primary consideration should be for the safety of the patient, the physician and other personnel.
Patient safety is mainly assured with a well trained staff and a well laid out treatment room. Patient
education is also important, including information about the nature of the treatment.
6 Comfort Dual
2. Equipment Safety
2.4. Electrical Hazard
Turn off the AC power switch and disconnect the AC power supply if the device is not intended to
be used for a long time.
If the device had been severely wet and if you suspect strange noises, burning smell, smoke etc.,
turn off the AC power switch immediately and call to the customer support center.
Whenever system maintenance is performed, never leave the device turned on, open or
unattended.
Never use a damaged tip. Always check the tip condition before starting the treatment for any
defects.
Always clean and disinfect the tip properly before treatment.
Allow access to the treatment room only to personnel who are well trained in the required safety
procedures.
Never press the handpiece power button without direct and firm contact of the tip with the patient's
skin.
During system operation, the generated electromagnetic field may interfere with other devices and
computers. Always place the system at least two meters away from computers and other electrical
devices.
Do not operate Comfort Dual before reading this manual thoroughly. Failure to observe these precautions
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7 Comfort Dual
2. Equipment Safety
2.8. Contraindications
Comfort Dual is clinically proven safe device yet treatment operated by Comfort Dual system is
contraindicated for those patients who has following conditions and/or diseases.
Although patients do not fall upon following cases, provided that physicians decide not to use on
certain other conditions, you may stop to make treatment immediately. Please have your patients
consult to doctor prior to the treatment.
Malignant cancer
Pregnant or lactating women
Herpes
Heart disease sufferers or person with a cardiac pacemaker
Epileptic
Lupus
Vitiligo
Bacterial or viral infection, Rash
Inflammation
Dilated capillaries or varicose veins
Anticoagulant treatment or blood disease or heart condition.
Swelling of the glands
Inherited anaphylaxis
Thyroid disease
And other specific diseases
ESG-CME-14-1002
The user has the ability to adjust the treatment environment & energy setting as per respective patients’
situation. Comfort Dual is pre-programmed with proven treatment guidelines. However the user has the ability
to adjust there energy setting as per their decision based on the patients’ condition.
Treatment results may vary.
8 Comfort Dual
3. Device Description
3.1. Structure
Handpiece
Power Button
Handpiece
Connecting
Cable
Handpiece
Cradle
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9 Comfort Dual
3. Device Description
3.2. Components
③ Tips – Shot
NOTE
Call your local dealer if you want to purchase additional components of Comfort Dual.
10 Comfort Dual
4. Site Preparation
Temperature:
To ensure that the system performs optimally, maintain room temperature between 50° to 80°
F (10° to 27°C) and relative humidity at 30% to 75%, non-condensing.
Do not place the device near heating vents or other sources of temperature variation.
ESG-CME-14-1002
Verify that the Comfort Dual system is wired for the appropriate line voltage of your country.
11 Comfort Dual
4. Site Preparation
Keep the storage room temperature between 40° and 105° F (5° to 40° C).
Keep the system in a location where the humidity is between 10% and 90%, noncondensing.
Store the system where the air is free of corrosive substances, such as salts or acids.
Store the system where there is a minimum of dust particles.
Minimize shock and vibration.
Do not drop.
Lift only with suitable and appropriate equipment.
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12 Comfort Dual
5. Installation
5.1. About the Installation
The Comfort Dual system is designed for installation in an office or a clinic and requires minimal site
preparation.
System installation is carried out by clinic personnel, who will do the following:
Unpack the system and position it in its pre-selected location.
Verify the integrity of the system and its components.
Connect the modules.
Plug the system into a designated electrical outlet.
Test the system for functional operation of all components and software.
2) Place the handpiece in its cradles and while matching grey-squared mark with each other insert the
handpiece connector into the port. There are some electronic pins inside the connecting cable. Please
make sure that those pins do not get bent while operating the assembly process.
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13 Comfort Dual
5. Installation
5.2. Connecting the Handpiece & Tip
When using the handpiece for the treatment, one among the 4 tip must be selected and connected.
To attach a tip:
Select the desired tip and connect it to the port of the handpiece by pushing it in until you feel it snap
into place matching with the below marked guiding groove.
- Tip Connection -
ESG-CME-14-1002
Insert the connector positioning the grey-squared guiding mark facing up. Inserting the connector in the wrong
orientation will damage the system.
Do not force to pull out the connection cable. It will damage the cable.
14 Comfort Dual
5. Installation
5.3. Disconnecting the Handpiece & Tip
1) To disconnect the handpiece from the main device, grab the end of the connection cable by
concurrently pressing down the marked area as shown below and pull backwards.
2) To disconnect or replace tip push the small button which lies at the front edge of the handpiece
and then tip will be automatically pop out.
- Tip Disconnection -
ESG-CME-14-1002
Take extra caution when you disconnect the handpiece from the system. Do slightly press down the neck of
the connection cable while pulling out from the port.
15 Comfort Dual
5. Installation
5.4. Power On/Off
1) To turn on the main device to work, connect the system to the AC main power and press the switch
to ON(I) as shown below.
- Main Power On -
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Always consider the electrical requirements before installing & using the device.
16 Comfort Dual
6. Operating Instructions
- Power Button -
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This system may only be operated by a licensed practitioner, according to the local laws in every country.
Improper use or adjustment of this system may invalidate the service warranty agreement. Please contact your
authorized distributor before attempting to use the system in any manner other than those specified in this manual.
17 Comfort Dual
6. Operating Instructions
6.3. System Operation
Once the system powers up booting & loading screens appear one after another.
- Booting Process -
- Loading Process -
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The system emits buzzer tones each time a function is activated by touching the touch-screen. You may
press the buzzer adjustment key to decrease & increase the volume.
18 Comfort Dual
6. Operating Instructions
6.3. System Operation
The Face Shot Mode screen provides the controls and displays required to operate and control of the
system when the Face Shot Tip is connected to the handpiece and active.
All operator commands are entered by touching the appropriate soft key on the touch-screen.
The screen indicates the system status by displaying the operating animation, treating area, currently
selected tip, level of RF and so on.
1 9
2
4 5
6 7 8
The following is a description of the screen’s elements, as indicated by the numbered arrows above.
Stand By
2 Currently Used Tip. [Shot tip for the face] 7
Ready
Remaining Number of Shot Count RF Level Adjustment 1-10.
3 8
[Default: 10,000 Shots] [Default: Level 5]
4 Number of Shot Used 9 Setting Screen
5 Reset
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19 Comfort Dual
6. Operating Instructions
6.3. System Operation
6.3.4. Face Rubbing Mode
Face Rubbing Mode operates in the same fashion as Face Shot Mode only with the selection of the
Section 1 or Section 2.
1 10
4 5
7 8 9
The following is a description of the screen’s elements, as indicated by the numbered arrows above.
Stand By
3 Remaining Hours 8
Ready
RF Level Adjustment 1-10
4 Number of Shot Used 9
[Default: Level 5]
5 Reset 10 Setting Screen
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20 Comfort Dual
6. Operating Instructions
6.3. System Operation
6.3.5. Body Shot Mode
The Body Shot Mode screen provides the controls and displays required to operate and control of the
system when the Body Shot Tip is connected to the handpiece and active.
All operator commands are entered by touching the appropriate soft key on the touch-screen.
The screen indicates the system status by displaying the operating animation, treating area, currently
selected tip, level of RF and so on.
9
1
2
4 5
6 8
7
The following is a description of the screen’s elements, as indicated by the numbered arrows above.
21 Comfort Dual
6. Operating Instructions
6.3. System Operation
6.3.6. Body Rubbing Mode
Body Rubbing Mode operates in the same fashion as Body Shot Mode only with the selection of the
Section 1 or Section 2.
1 10
2
4 5
7 8 9
The following is a description of the screen’s elements, as indicated by the numbered arrows above.
Stand By
3 Remaining Number of Shot Count 8
Ready
RF Level Adjustment 1-10
4 Number of Shot Used. 9
[Default: Level 5]
5 Reset 10 Setting Screen
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22 Comfort Dual
6. Operating Instructions
6.3. System Operation
6.3.7. Setting
1 2
② Version Info.
Press the Setting key and it will advance to the following screen mode. This setting mode provides
information on the status of sound volume and basic information of Comfort Dual.
At upper right hand-side upon pressing the X button, you may exit from this screen mode and get back to
the main treatment module.
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23 Comfort Dual
6. Operating Instructions
6.3. System Operation
6.3.8. Handpiece
Verify that the system is in Ready mode and that the operating levels are correct for the indication to be
treated.
In case of operating with shot tip for both face & body, always remember to press the button which
attached on the handpiece for shot energy emission.
Place the tip firmly and completely in contact with the treatment area.
전원 버튼
1) Set the system to Stand By mode by pressing the Stand By soft key.
2) Turn off the power switch which is located at the bottom front side of the device.
3) Turn off the main switch to off(O).
4) Disconnect the power cable from the main power outlet.
5) Clean the handpiece and tips according to the instructions given in Maintenance part.
ESG-CME-14-1002
Pour appropriately little amount of lotion to the palm. Spread the lotion thin & widely to the treating area prior to
the RF treatment.
Always check up the clean & disinfection status of tips prior to the treatment.
24 Comfort Dual
7. Maintenance
7.1. About Maintenance
This chapter contains maintenance instructions for the Comfort Dual system. Routine maintenance may be
performed by clinic staff unless otherwise specified. Any maintenance procedure not mentioned in this chapter
must be performed only by Eunsung’s authorized technical personnel.
The outer surfaces of the system should be kept clean for hygienic reasons and the applicator tips should be
cleaned and disinfected between sessions to enable effective and safe treatment.
7.2. Cleaning
Eunsung suggests that operators periodically clean and disinfect the exterior of the Comfort Dual system.
Always turn off the system before cleaning. The handpiece tip should be cleaned and disinfected after each
treatment session. Use a soft cloth for both cleaning and disinfecting.
1) Main Device
Clean the exterior of the Comfort Dual system with a mild soap and water.
When necessary, disinfect the outer surface of the system with a soft cotton cloth saturated in
70% isopropyl alcohol solution.
3) Handpiece
Disinfect the handpiece by wiping the exterior surfaces with a soft cotton cloth saturated in 70%
isopropyl alcohol solution.
4) Tips
The handpiece tip contacts the patient’s skin. It is therefore necessary to clean and disinfect the
tip after each patient use.
Tips can be cleaned with a 70% isopropyl alcohol solution.
Maintenance by the operator should be performed only when the system is shut down and disconnected from the
main power source. Performing maintenance procedures with the system turned on may be hazardous to the
operator and/or destructive to the system.
ESG-CME-14-1002
Do not wet both the device & handpiece with water or immerse in any liquid.
25 Comfort Dual
6. Maintenance
6.3. Error Messages
The user may encounter errors while operating the system. When an error occurs an error message
appears on the display with a brief text message. All error messages are listed in the following along
with corrective action if applicable.
The following does not attempt to list all possible system failures. Any error not listed should be
referred to your local Eunsung service representative.
1) The application tip is not attached properly. - Follow the instructions in section ‘5.2. Connecting the
Handpiece’ to attach the application tip properly -
2) Either tips run out of the life or non-original accessories are attached with. - Tips need to be
replaced. Remove the wrong tip and connect the proper tip -
3) The life of currently attached tip is expired. – Remove the currently attached tip and connect the
new tip onto the device -
1) The system has detected overtreatment. - Power-off the system and wait a few minutes until the
overall device temperature is cooled off -
2) System default between the main board & control panel. System stops. – needs service -
26 Comfort Dual
6. Maintenance
6.4. Troubleshooting
System does not Power is not properly connected. Connect power cables.
start. The power switch is OFF. Turn the power switch to ON.
Soft-key is not
Debris on LCD screen. Call your local sales representative.
working.
No correspondence between
Replace handpiece.
the displayed energy and Damaged handpiece.
Needs service.
effects on skin.
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27 Comfort Dual
7. Warranty
7.1. About Warranty
1) Eunsung Global implements Product Limited Warranty as follows based on reconciliation standard of
consumers dispute by merchandise. (Notified by Fair Trade Commissions)
2) This section of the manual provides information regarding customer support, such as Warranty, Warranty
Claims & limitation/exclusion.
The merchandise is being damaged caused by misuse, abuse, accidents, fire, theft, disappearance,
misplacement, fluctuation and power surges, connection to improper voltage or incorrect electrical line
voltage, malware, reckless, willful or intentional conduct
Damages caused by a product or part that has been disconnected, modified, arbitrary repaired, altered
without the permission or supervision of trained personnel from Eunsung.
Damages caused by usage that is not in accordance with instruction of operator’s manual, failure to follow
the operator’s manual or failure to perform cleaning or preventative maintenance;
Damage caused by a product or components that has been modified to alter functionality or capability
without the written permission of Eunsung.
The merchandise that has no serial number.
For some accessories, in case the guaranteed warranty life time is expired.
Merchandise defect ascribed to natural disaster.
Normal wear & tear.
28 Comfort Dual
8. Specification
Radiofrequency
Type
4MHz
AC 100~240V.
Input Power
50/60 Hz
9. Customer Support
[ Customer Service and Sales ]
Sales Representatives
Manufacturer
29 Comfort Dual
ESG-CME-14-1002
Comfort Dual
30