Operation Management

System Design-Decision

Reynaldo N. Salvador RME MBA LPT

 Operation Management
System Design-Decision

Topic
 Product & service design

 Strategic capacity planning

 Process selection facility lay out

 Design of work system

 Location planning & analysis

 Operation Management
System Design-Decision

 Service design covers areas ; product and service

design, capacity planning, process selection,
facility layout, design of work system and location
and planning analysis have strategic significance
for business organization .
Operation Management
Design of Work System

Design of Work System

 Operation Management
System Design-Decision

Introduction
The importance of work system design is underscored by
an organization’s dependence on human effort.to
accomplish its goals .
Work design is one of the oldest aspect of operation
management.
 Design of Work System

Work design as Operation Strategy

It is important for management to make design of
work system a key element of its operation strategy.
Despite the major advances in computers and
operation technology, people are still the hearth of
business , they can make or break it regardless of the
technology used.
Technology is important , but technology alone is not
enough.
 Design of Work System

Job Design
Involves specifying the methods and content of the job.
Job designer focus on what will be done on the job , how
the job will be done and where the job will be done.
Objectives of job design include productivity , safety and
quality of work life.
The acts of specifying the contents and methods of the job
 Design of Work System

Ergonomics
It is the incorporation of human factors in the design of the workplace.
It relates to design of equipment , design of work ,methods and the
overall design of work environment.
 Design of Work System

Specialization
Work that concentrates on some aspect of a product or service.
Example
College professors often specialized in teaching certain courses,some
auto mechanics spacialize in transmission repair , and bakers specialize
in wedding cakes.
 Design of Work System

Behavioral Approach to Job Design

Effort to make jobs more interesting and meaningful.
Job designer frequently consider job enlargement ,rotation and enrichment and
increased used of mechanization.
Job enlargement
Giving a worker a larger portion of the total task by horizontal loading
Horizontal loading: additional work is on the same level of responsibility as the
original job. Increase the skills required
Example
Production worker ‘s job might be expanded so that he or she is responsible or a
sequence of activities instead of only one activity.
 Design of Work System

Job Rotation
Workers regularly exchange job
Allows workers to broaden their learning experience enables them to fill in for
others in the event of sickness or absenteeism.
Job Enrichment
Involves an increase in the level of responsibility for planning and
coordinating task.
Example
Stock clerks on supermarkets handle re-ordering of goods .
Thus ,icresing their responsibilities.
Good morning
I have a hoarse voice
Sorry for inconvenience
I will appoint student teacher
Before we start
Please take note of the project
Individual project 20% of your grade
For submission Nov . 7, 2019 no extension
PROJECT: Individual Research on Operation
Management
Source :SMMC Library ELSVIER JOURNAL
Print the journal must be 2014 and up
This will be the final project as well
We will do critiquing in preparation for your research
and possibly Thesis as you graduate. I will introduce
you this early and this is universal approach
worldwide.
Mid Term Exam
30 pts Multiple Choice
50 pts Problem Solving (5 problems 10 pts each)