Student

Satisfaction
on Canteen
Services
Chapter 1
 “
Introduction
Canteen services serve an important role in a
student’s life. Canteens are an important
educational resource that provides the
student's food that is sources of student’s
energy and stamina.
 Review of Related
Literature
Ambiance
The ambiance of the cafeteria plays a big part in customer
satisfaction. This element is about a comfortable seating
arrangement that leaves enough space for the customer to
move, or high-quality design of the space and building, and
also the suitable music (Namkung & Jang, 2009).
 Review of Related
Literature
Empathy
This means that the school or firm understands customer's
problems and performs in their best interests as well as
giving customers individual personal attention and having a
convenient operating hour (Grönroos 2005).
 Review of Related
Literature
Cleanliness
Based on different kinds of study about student satisfaction,
the researcher realized that customer will evaluate the
quality of service based on the cleanliness of the restaurant
(Barber & Scarcelli, 2010).
 Review of Related
Literature
Food Quality
According to Peri (2006), food quality is an essential
element that restaurants must provide to fulfill the
customer’s needs and satisfaction. Food quality is also one
of the attributes used to measure customer satisfaction in
institutional food service.
 Review of Related
Literature
Price
Price is a value or reward provided in exchange for need
satisfaction to the organization. According to Klassen et al.
(2005), purchase decisions made by students will consider
the price.
 Review of Related
Literature
Canteen Service
According to Arlen Maniquiz (2009), she said that the
effectiveness of the cafeteria management does not only
reflect the quality of its food but also is reflected by the
quality of its service.
 Review of Related
Literature
Student Satisfaction
Study conducted by Xi and Shuai (2009) also stated that
student’s satisfaction in on-campus foodservice depend on
food quality, variety, and price fairness.
Conceptual Canteen Students
Framework
Services Satisfaction
Independent Dependent
Variable Variable
 Statement
of the problem
“
1. What is the level of satisfaction of the student regarding the
services of the canteen?
2. What is the level of services that the canteen offers in the
Senior High students of Don Enrique Bustamante National
High School?
3. What are some factors that can affect the level of student
satisfaction
Research Design
Chapter 2
This study made use
of the descriptive method.
 Chapter 2
Respondents
This study involved 50 public Sections Population Sample Percentage

high school students of

Don Enrique Bustamante 11-Determination
62 25 50
National High School as
respondents of the study 12-Dependability
61 25 50

TOTAL
122 50 100
 Chapter 2
•Data Gathering
Procedure

•Data Analysis
 Chapter 3
Table 3.1 Profile of Senior High Students in terms of Age
Total no. of
Indicators
N Mean Respondent

Age 890 17.72 50

 Chapter 3
Table 3.2 Profile of Teachers in terms of Gender
Gender Frequency Percent

Female 22 44

Male 28 56

Total 50 100
 Chapter 3
Table 3.3 Level of Canteen Services
Scale Respondents Description

41 – 50 0 Lowest Quality

31 – 40 19 Lower Quality

21 – 30 25 Neutral Quality

11 – 20 6 High Quality

0 - 10 0 Highest Quality

Mean = 27.6 Neutral

 Chapter 3
Table 3.4 Level of Students Satisfaction

Scale Respondents Description

41 – 50 0 Strongly disagree

31 – 40 9 Disagree

21 – 30 40 Neutral

11 – 20 1 Agree

0 - 10 0 Strongly agree

Mean = 27.92 Neutral


Conclusions
1. The independent variable
Chapter
which is canteen services has
a mean of 27.6 which means
neutral quality, the services
4
that the canteen staff offers
are neither good nor bad.
2. The dependent variable
which is the student's
satisfaction regarding the
canteen services has a mean
of 27.92 which means
neutral, having no personal
preference.
Recommendations
1. The canteen staff must
widen their knowledge about
the things that will raise the
level of satisfaction of the
students.
2. The canteen staff must
consider the food quality,
price, empathy and
cleanliness of the canteen
for a better service.
3. The school needs to
cooperate with the head of
the canteen staff to fix and
improve things in the
canteen.