DISCUSS THE FOLLOWING:

› Evolution of hotel industry

› Categories of hotels
› Basic functions of each department
› Responsible area for departmental or
divisional heads and above
› Hotel organization chart
I. Transportation Development
Caravansary

Stagecoach in England in 1658

Cars

Planes
II. Evolution of Hotel Industry
A. First lodging chain in 1769 in north
America
B. Multi-unit lodging chain in 20th century
C. American hotel tycoon
 Ellsworth Statler
 Ernest Henderson
 Conrad Hilton
 Kenmonns Wilson
D. Concept of time-sharing
E. Travel and tourism contribution to the
economic clout in the world.
1. Hotels classification according to their
locations
 Downtown Hotel
 Resort Hotel
 Suburban Hotel
 Motel
 Airport Hotel
2. Hotels classification according to their
rates
 Boutique Hotel
 Luxury/Deluxe Hotel
 Upscale Hotel
 Mid-tier Hotel and Motel
 Economy/Limited service hotel
3. Hotels classification according to their
room structure, configuration, and
facilities
 All suite Hotel
 Extended-stay properties/Apartel Hotel
 Resorts and time-share properties
 Inns
 Casino Hotel
 Cruise Ships
I. Basic functions of each department
1. Front office
Front desk
Concierge
Business Center
Transportation
Kiosk
Duty Manager or Assistant Manager
Executive Floor
2. Housekeeping
 Floor
 Laundry
 Mini-Bar
 Lost and Found
 Health Club/Fitness Center etc.
3. Food and Beverage Department
 Outlets
 Kitchens and etc
4. Sales & Marketing Department focus on
analyzing the marketing plan to reach
potential customers, then sell and book
reservations.
5. Accounting Department tracks all
incoming revenue and outgoing cash. It
balances the book and has close
communication with the General Manager
and others with power to decide how
money is made and spend.
6. Engineering or Maintenance
Department maintains most of the
equipment and machinery on the property
and keeps it in working order.
7. Security Department addresses
concerns ranging from handling hazardous
(19) waste to securing the building against
any threats and protecting the property,
staff and belongings.
8. Human Resources Department oversees
all matters relating to staff, from recruiting,
hiring and setting salaries and benefits.
II. Responsibilities for departmental or
divisional heads and above General
Manager
 Resident Manager
 Executive Housekeeper
 Front Office Manager
 Food & Beverage Manager
 Sales & Marketing Director
 Financial Controller
 Chief Engineer
 Chief Security
 Human Resources Manager