What is Smart Governance?

 Smart  Smart governance is the

process of utilizing modern
 Moral technologies and Information
 Accountable and communications
 Responsive Technology (ICT) to create a
collabarative,communication
 Transparent Governance
based,transperent and
sustainable environment for
the citizens and government.
Pillars ofSmart governance

Smart Government
CASE STUDY: SURAT
SAFE CITY SURAT:
 Due to joint effort of citizen on Surat, Surat Police
,Surat Municipal Corporation there are about450
C.C.T.V. Camaras are installed and the broadcast is
shared by both Police and ULB.As aResult e-challan for
traffic rules are sent to the vehical owner and
continuous monitoring on thecity roads is being done
and same is used to keep an eye over the works done by
municipalworkers on site with less amount of staff.Still
they are aiming for 5000 C.C.T.V.
CASE STUDY: SURAT
 COMPLAIN REGISTRATION READDRESAL SYSTEM:
1. Through Website:
 S.M.C. has a separate portal and link for complain registration
through website in which citizen can register their complain. With
each of the complain the ticket no is generated.
2. Through Mobile Application:
 S.M.C. has introduced a separate application for complain
registration feedback and other facilities which is being fulfilled
through website in which citizen can register their complain and
With each of the complain the ticket no is generated.
CASE STUDY: SURAT
READDRESING SYSTEM FOR COMPLAINS:
 With each generated ticket no it is sent to the concern department
who need to tackle it by means of mail and sms. This information is
shared to all the people of that department who are associated
which includes people from additional commissioner ,chief
Engineer, Sr.Engineer, Jr.Engineer etc. Thus the complain is notified
right from Sr.Official to a bottom level employ of the department

 With each of the complain, dept. has to clear the complain within
given time limit. The dept has to get approval from complain
registering citizen at the end to logout the complain. This entire
follow up is co coordinated by means of sms system. This entire
setup maintains great accountability between citizen and ULB
without being physically present to the ULB office.
SMC Online Portal
CASE STUDY: KARNATAKA
Project “Bhoomi”
 Karnataka, being an agrarian state, was faced with the problem of maintaining
immense land records and the work was done manually by the revenue officials.
 The project ‘Bhoomi’ facilitated computerizations of entire 20 million records of
land ownership of 6.7 million farmers in the state of Karnataka. At present,
computerized land record kiosk popularly called “Bhoomi Center” is functional in
all the 177 talukas in the state. These kiosks are used to provide RTC on line to
farmers at a fee of Rs. 15. Consequently, a request for change in land ownership
due to sale or inheritance can be made at these ‘Bhoomi Centers’. The computer on
receiving application generates notices automatically, and is handed over to the
‘patwari’. The process of issuing notices by ‘patwari’ to interested parties remains
the same.
 However, the revenue inspector is expected to approve these changes in a specified
time i.e. within 30 days after serving the notices. As the approval reaches the
‘Bhoomi Center’, it is scanned and ‘patwari’ present at each center maintains the
record. The new owner can receive a copy on demand.
Project Bhoomi
THANK YOU

Submitted By:
Mrinmoy Das (CP19013)
Siddharth Tikone (CP19015)
Vinay Hirave (CP19018)
Shubham Shukla (CP19025)