Barriers to Communication.

Communication Barriers

 http://www.youtube.com/watch?v=YbVhN5VB
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Types of Barriers
 Physical Noise
 Technical Noise
 Psychological Noise
 Poor Timing
 Perceptual Bias
 Lack of Interest
 Psychological Bias
 Information Overload
 Physical Noise

 Physical noise occurs when

the sender and receiver try
to communicate in a
situation that is noisy
 For example, the bus stop.
The noise produced by the
passing buses create what
is known as ‘physical
noise’.
 Technical Noise
 Technical noise occurs when
the sender and the receiver
use a tool to communicate for
example, a phone.
 When 2 people are
communicating using the
phone, and one person steps
into an elevator, the signal will
be lost and the
communication will fail. The
break down with the tool used
to communicate is known as
‘technical noise’.
 Psychological Noise
 Psychological noise occurs when
the receiver of the message is
thinking of something and not
concentrating on the message itself,
for example, having class in a park.
 While this may sound like a nice
and comfortable situation to be in
the message may be lost if the
receiver of the message is thinking
about if the grass is wet or if there
are any harmful bees around.
 As the receiver loses concentration
on what is being transmitted by the
sender, so we have ‘psychological
noise’.
 Poor Timing

 Poor timing usually happens

when the sender is not
aware of the mood of the
receiver when sending the
message.
 For example, approaching
your employer for a raise
when he/she has just made
an announcement that the
company is almost bankrupt.
 Perceptual Bias
 Perceptual bias occurs when the sender is not
aware of the rules of first impression.
 For example, when you attend an interview there
is an appropriate dress code.
 Failure to follow that dress code may result in
you being prejudiced against. If you go for an
interview for an accounting position dressed in
jeans and a t-shirt, don’t be surprised if you don’t
get the job.
 Lack of Interest

 Sometimes, there are some

things that we are just not
interested in. Of all the subjects
that students learn to complete
their degree, they cannot love
all.
 There will be the ONE or TWO
subject that we have to suffer
to stay awake for. A lack of
interest in what someone has
to say will definitely lead to a
breakdown in communication.
 Psychological Bias
 Ever heard of prejudices?
Someone doesn’t like you
because you are
male/female,old/young,
rich/poor.
 There are biases. A bias is
something that the sender
cannot fix. There is no
solution to this problem.
Just be prepared.
 Language Barrier

 http://www.youtube.com/watch?v=mTiifk7gw
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 Information Overload

 Information overload occurs

when you try to absorb too
much information over a
short period of time.
 If you try to study
continuously for hours
without a break, or introduce
too many new concepts to
your learning in one period
of time, your mind will
become confused and this
can lead to a break down in
communication.
 Questions

 List and explain the various barriers that

may occur in an organisation.
 What steps can be taken to overcome the
above mentioned barriers
 Choose a barrier and demonstrate the
barrier and how to overcome it through a
short act/sketch