CPS Upcoming Leader(s) -

Enablement
Session 3: 29-Aug-2019
Level 1 – Agenda
Sr. No Topic Sub-Topics Speaker Audience Remarks
1 Overall Responsibilities Assumptions & Expectations RJ All Upcoming
Understand the roles IL's, BA's & IC's
RACI & Boundaries
2 Advanced Communication Communication & Context RJ/Ratish All Upcoming
skills Stakeholder Communication IL's, BA's & IC's
Escalation Management
Explain “Our Story” to Partners/Customers
3 Effective Client Engagement Understand the Client Business Brijesh All Upcoming
Business Goals & Stakeholders IL's, BA's & IC's
Why Riversand
Project Team and Influencers
4 Effective Partner Engagement Understand the Partner Ratish All Upcoming
Project Team and Influencers IL's, BA's & IC's
Initial Enablement
Understand the RACI & Boundaries
5 Managing Expectations & Setting expectations with Partner & Customer Chait All Upcoming
Communication Cross team expectations IL's, BA's & IC's
6 Delivery Framework Process Walk Through Chait/Ratish All Upcoming
IL's, BA's & IC's

2
Communication

 Context based Communication & Presentations

 Stakeholder based communication
 Know your stakeholder
 Identify influential stakeholder(s)
 https://search.proquest.com/openview/91374fec288a8e44550c725662c8548a/1?pq-
origsite=gscholar&cbl=34671

3
Escalations & Our Story

 Manage Escalation and expectations

 Set Expectation
 Alert Right people in right time with right context
 Our Story in all levels
 Know Product Capabilities and Features
 Know Roadmap
 Know competitor(s)

4
Thank you!

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