CONTENT :

 WHAT IS CRM ?
 Categories

 Difference between CRM Online & CRM On

Premise
 Accessing CRM
WHAT IS CRM ?
 CRM stands for customer relationship
management. It's a category of integrated, data-
driven software solutions that improve how you
interact and do business with your customers.
 CRM systems help you manage and maintain
customer relationships, track sales leads,
marketing, and pipeline, and deliver
actionable data.
CATEGORIES
Microsoft Dynamics CRM is offered in two
categories
 CRM Online

 CRM ON-Premise
DIFFRENCE BETWEEN CRM ONLINE & CRM On-PREMISE

CRM Online CRM On-Premise

This is a cloud-based solution provided This is an on-premise solution provided
by Microsoft in which all the servers and by Microsoft in which the servers and
databases are managed by Microsoft. databases are managed by the customer.
Setting up an on-premise offering needs
You can get started with an online
technical skills as well as sufficient time
offering in a matter of few days. You pay
to setup the CRM instance and get it
for the users and used space on-the-go.
running.
It supports relatively less customizations It supports relatively more customization
and extensions. and extensions.
CRM Online does not give the ability to
perform manual data backup and restore
CRM on-premise gives complete ability
options, since the database is hosted on
to manage your database.
Microsoft servers. However, Microsoft
performs daily backups of the database.
CRM Online has various plans based on CRM on-premise does not have any such
the data storage limits such as 5GB, 20 limits on storage size, since the data
GB, etc. exists on your own servers.
CRM Online provides inbuilt capabilities
CRM on-premise has extra costs for
of features such as insights, social
these features.
listening, analytics, etc.
CRM Online supports automatic updates CRM on-premise updates need to be
to future version. installed by the administrator.
ACCESSING CRM
Microsoft Dynamics CRM can be accessed via any
of the following options
 Browser

 Mobile and Tablets

 Outlook
For More Information visit:
https://www.karyatech.com/dynamics-crm.html