FACILITIES

MANAGEMENT ON
BUILDING
PERFORMANCE
SOURCES

• Bortolini, R. and Forcada, N. (2018) ‘Facility managers’ perceptions on building performance

assessment’, Frontiers of Engineering Management, 0(0), p. 0. doi: 10.15302/j-fem-2018010.

• Sari, A. A. (2018) ‘Understanding Facilities Management Practices to Improve Building

Performance: The opportunity and challenge of the facilities management industry over the
world’, MATEC Web of Conferences, 204. doi: 10.1051/matecconf/201820401018.

• Waly, A. F. and Helal, M. (2010) ‘The Impact of Facility Management on Office Buildings
Performance in Egypt’, pp. 979–988.
BACKGROUND/
INTRODUCTION
• Facility management (FM) defined as the integration of processes within an
organization to develop and maintain the agreed services which support and
improve the effectiveness of a building (Waly and Helal, 2010).
• FM on a building is important because it is a tool for continuous and sustainable
improvements of that particular building (Waly and Helal, 2010).
• FM in office building is important because the comfort of the employees is
crucial to ensure the best performance and high level of productivity that will be
given by them (Waly and Helal, 2010).
• FM have role to integrate all component of the built environment including
people, process, place and technology to ensure that the building functional
according to its function (Sari, 2018).
• Performance:- Behavior in service of a facility for a specified use. Building that are not
well maintained usually will be deteriorate over time (Bortolini and Forcada, 2018).
• Building performance:- How well a building is carries out its functions. It concerned
mainly with improving the function quality to meet the needs and requirements of users
(Bortolini and Forcada, 2018).
• FM has an important role that is considered to be a factor whether success or failure of
effectiveness of building performance. A good FM will make sure the facility of that
building well function and meet the standard. When the building can perform efficiently,
it will fulfill the occupant needs and their satisfaction level will increase (Sari, 2018).
• Building that have a good performance of the FM can improve the cost effectiveness,
quality of service and operational efficiency for the life of the building (Waly and Helal,
2010).
• FM on a building will affect the performance of that building.
• If facility management in a green building is efficient, it will result in the decreased of
energy consumption as well as the maintenance cost (Sari, 2018).
Bortolini and Forcada (2018) stated that,
• indicators are important tools to assess and improve the existing building
performance. It is because in the operational phase, end users requirements are
no longer met due to decrease in various areas of building performance.
• based on a study, a result revealed that safety and assets working properly, health
and comfort, space functionality, and energy performance are the core indicators
that used to measure a building operation performance.
• Perform technical inspections and carry out corrective maintenance should be
done by facility manager/operator to make sure the building performance fulfill
the user requirements. Fill-in satisfaction questionnaires and report complaints
can be done by regular user and sporadic user to make sure the facility
managements know where they should improve their building performance.
IMPLEMENTATION/
OPERATION OF
FACILITIES
MANAGEMENT
According to Botolini and Forcada, (2018)
• The performance of buildings is managed by a facility management (FM) team,
who should consider a set of processes that operate at three levels: strategic,
tactical and operational.
• This operational function supports the basic routine, and regular needs of an
organization.
• An effective operational FM provides a safe and efficient working environment
which is essential to the performance of any building
• At this level, the operators monitor the building performance and report the
performance gaps to the higher management
• At operational level, building performance can be categorized as: Technical, functional,
behavioral, aesthetic and environmental.
• Technical performance is related to structural, physical and other technical features and
characteristics of the building.
• The functional performance of a building describes and assesses how well use-specific
activities and processes can be performed.
• Behavioral performance is related to the interaction between occupants and building systems
to meet comfort and health needs.
• Due to increasing concern for global sustainability, environmental performance has become
more important. This category is related to evaluating the performance of buildings across a
broad range of sustainable consideratios and analysing the building’s features that affect the
local and global environment.
As stated in Sari, (2018)
• In Europe and USA, they are used proactive maintenance.
• The proactive maintenance in the integrative facilities management services will
integrate the all of the building data from the design, construction, and the
building operational phase to make the process of controlling and maintenance
will be much easier to do.
• In the proactive maintenance, all of the system and technology will be controlled
periodically so that the age of components, the decrease of the component
function, and the damage of the component can be predicted and be repaired
faster thus make the proactive maintenance to be more efficient in term of time
and cost as well as to make the building perform more optimally.
• In Malaysia, the practices of facilities management is generally done by the outsourcing partner
which is the international facilities management company, there is no local facilities management
company found in Malaysia.
• Most of the practice of facility management in Malaysia at present is undertaken by real
estate firms as the property consultant. This is due to the fact that buildings such as high
rise office towers are managed by property consultants. The maintenance method that they
use is mostly the traditional of reactive maintenance.
• Reactive maintenance is a maintenance and repair method which is being done only if some
damage is being found. This method of reactive maintenance and repairs are not efficient,
since it cost three to four times more than the proactive maintenance for the same repair.
• This method is chosen due to the poor record of data management since the design and
construction phase that make the process of proactive maintenance difficult to do. Moreover, the
poor data management is also result in the negative future planning of maintenance works and
services management.
 CHALLENGES OF
FACILITIES
MANAGEMENT ON
BUILDING PERFORMANCE
• Poor data management and unorganized building data from design and
construction phase thus make the proactive maintenance process become difficult
to do.
• Lack of skill, technical knowledge and expertise on the building services and
facility management field so that the difficulty of handling various problems is
often occur.
• Lack of standards and guideline in the facilities management services that can use
to measure the quality and performance of the building.
• Lack of people understanding of the importance of providing a comprehensive
facilities management services to achieved the desired building performance.
 CONCLUSION
RECOMMENDATION
CONCLUSION

• FM is an important practice to prevent early demolition and removal of new buildings (Waly and Helal, 2010)

• This has become an important practice rather than an option especially buildings that prioritize comfort such as
office to ensure high level of productivity and performance

RECOMMENDATION

• Sari (2018) recommended for future research to be done on the differences of culture and how it affects facilities
management practices.

• And find effective strategies to overcome these problems