ONBOARDING PROGRAMS

IN HOSPITALITY INDUSTRY
SUBMITTED TO :
CHARU CHAUDHRY

SUBMITTED BY:
ROHIT JAISWAL
PRASHANT SAXENA
AMIT RAJ
SARTHAK DUTT MISHRA
SINJINI PATRA
GUNJAN SINGH
HARSHIT VARSHNEY
 WHAT DOES EMPLOYEE ONBOARDING MEAN?

Onboarding, also known as organizational socialization, refers to the mechanism

through which new employees acquire the necessary knowledge, skills, and
behaviors to become effective organizational members and insiders.
KEY ELEMENTS OF EMPLOYEE ONBOARDING

• ENABLE
• ENLIGHTEN
• IMPASSION
BENEFITS OF GOOD EMPLOYEE ONBOARDING PROGRAM

• ATTRACT AND RETAIN TOP TALENT

• ENGAGE EMPLOYEE EARLY ON
• BOOST BUSINESS GROWTH
• BUILD TRUST AND ALIGNMENT
• FORGE CONNECTION WITH EMPLOYEE
• ENCOURAGE OPEN COMMUNICATION
• DECREASE TURNOVER
CREATING A GREAT ONBOARDING
EXPERIENCE FOR HOSPITALITY EMPLOYEES

The onboarding experience consists of three distinct

phases:
• Pre-boarding: from the moment an offer of
employment is made until the new employee steps
through the door on the first day of work.
• Orientation: roughly speaking, the first month of
employment, with particular emphasis on the first
day and first week.
• Continued onboarding: the period between
orientation and the employee reaching full
productivity – usually accepted as being around
six months.
The 5 T’s of Onboarding

• Technology
• Tailored
• Team
• Trajectory
• Context
PRE BOARDING NEW HIRES EFFECTIVELY

The Onboarding process needs to begin as soon as you

know who's going to join the company, even before they
start working so they have the chance to live the brand
beforehand. It should have the following elements:

• Orientation
• Organizational chart
• Introduce them to the team
• Share their employee plan
• Guest knowledge
• Branding
• Keep it open
HOW SHOULD BE THE FIRST DAY OF THE
EMPLOYEE ONBOARDING TRAINING

The first day is very challenging, there are a lot of things to

learn and a lot of details to take into consideration while
interacting with a guest. Failing in one of those may end up
giving the guest a bad experience. Hence giving them a bad
first impression that will change the guest's perception of
your company.
After introducing the new hires to everyone and doing all of
the required paperwork, their respective manager should:
• Assign a mentor or a "buddy" to each of your new hires.
In doing that, they will ask questions that they wouldn't
feel comfortable asking to you. Additionally, they will
start building a relationship of trust and respect.
CONT…

• Show them the facilities and teach them what they need to know
about policies or security.
• Give your new hires a welcome gift. It doesn't have to be
something fancy, just a little something like a snack, a t-shirt or a
coffee mug with your hotel's logo. That will make them feel
welcomed and valued.
• Show your enthusiasm to your new hire. They have to know that
you are excited and looking forward to work with them.
• Take them to lunch to the hotel's restaurant or the cafeteria so
you have the chance to know each other more personally and
experience the customer experience.

At the end of the day it is recommended that your new hires have a
one-on-one meeting with their manager. That way you will know how
they felt in their first day, help them solve any doubts, motivate and
give them feedback.
NEXT STEPS OF THE ONBOARDING PLAN IN HOSPITALITY
INDUSTRY

• The first week is all about making sure that your new hires are involved in your
company and its culture. Also, managers need to keep letting them know how
valuable they are and tie in tasks to their career growth "Once you know how
to do this you'll move on to a more challenging task".

• Besides, they must have one-on-one meetings every day during the first week
and ask them how things are going. There's a ton of knowledge for them to
absorb in hospitality & tourism roles, although they can also provide valuable
information. Hence, sharing honest feedback and being specific is key to fill as
many knowledge gaps as possible.
CONT…

• In the second week, their managers have to wrap-up the small things. Those
details that may make the difference between having your guests happy or
angry. After that, they have to give opportunities to perform to the new hires ,
be available to address any doubts and acknowledge their efforts to make
them feel motivated.

• Plan ahead everything to speed up your onboarding process. You can do that
using mobile platforms that offer easy and convenient access to your
information. For example, you can save time and resources using an app to
gamify a quiz to test the new hires on names, roles or procedures, amongst
other things. Also, you can use it to share surveys to assess company
knowledge or micro-content about products, competitors or anything you want
them to know.
EFFECTIVE EMPLOYEE ONBOARDING TIPS
FOR HOSPITALITY EMPLOYERS

These tips to make Employee feel welcomed, valued and

prepared to hit the ground running:

• Welcome a new employee with a letter.

• Prepare a corporate “family tree.”
• Approach the process from the employee’s point of
view.
• Provide and review a written plan of employee
objectives and responsibilities.
• Give the new employee your undivided attention.
• Make day one personal.
REFERENCES

• https://www.cognology.com.au/5-ts-hospitality-onboarding/
• https://blog.atrivity.com/keys-for-an-effective-onboarding-plan-in-hospitality-
tourism
• https://blog.speakap.com/en/onboarding-hospitality-employees
• https://www.horizonhospitality.com/2011/03/15/effective-employee-
onboarding-tips-for-hospitality-employers/
• https://www.todayshotelier.com/2017/09/30/onboarding-the-right-way/
• https://www.modernrestaurantmanagement.com/why-onboarding-your-
restaurant-employees-is-important/