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Company
Total Quality wide Quality
Control Control
Quality
Assurance
Quality
Control
(Acceptance
Sampling)
Mass
Inspection
Zero defects
Quality Planned and systematic actions to
Assurance insure that products or services
3
conform to company requirements
1
Inspection Inspect products
Total Quality Management - Spring 2010 10
The Acceptance Inspection Model
Process
Acceptance Inspection
Sampling
NO
Pass the Inspection?
YES
Acceptance
Reject,, Rework, Repair
Next Process
Total Quality Management - Spring 2010 11
Quality Control
12
Total Quality Management - Spring 2010
Quality Control
It is that part of Quality Management focused on
fulfilling requirements of the Customers for the
quality products.
Requirements
Corrective No Product
Action Or
Service
14
Total Quality Management - Spring 2010
Total Quality Assurance Total Quality Assurance
Quality Control
Quality Control
(Correction of Defects)
Inspection
Inspection
(Sorting out good from bad
products)
Degree of excellence a
Quality product or service
provides
Art of Planning,
Management Organizing,
Controlling etc.
Method QC, QA
TQM means
Q(Quality):Quality improvement
C(Cost):Cost reduction
D(Delivery):Delivery execution
Purpose
S(Safety):Safety maintenance
M(Morale):Morale boosting
E(Environmental):Environmental protection
Total Quality Management - Spring 2010 23
Definition of TQM
T. Q. M.
Continuous Improvement
(through measurement and analysis)
Internal customers
1. Quality of Design
2. Quality of Conformance
3. Quality of Use
S Procedures
Product
C
U Methods U
P Information
Service
S
P T
L Process O
I M
People Information
E Skills
E
R Knowledge Paperwork
R
S Training S
Equipment