ensure that products and services are safe, reliable and are of good quality. DO WE NEED QUALITY MANAGEMENT SYSTEM IN THE DepEd? LEGAL BASIS
• Administrative Order No. 161 s. 2006 (Institutionalizing Quality
Management System in Government) dated October 5, 2006 • Executive Order No. 605 s. 2007 (Institutionalizing the Structure, Mechanism and Standards to implement the Government Quality Management Program, amending for the Purpose Administrative Order No. 061, s. 2006) dated February 23, 2007 • Republic Act No. 9485 (An Act to Improve Efficiency in the Delivery of Government Services to the Public by Reducing Bureaucratic: Red Tape, Preventing Graft and Corruption, and Providing Penalties) • Administrative Order 25, s. 2011 (Creating an Inter-Agency Task Force (IATF) on the Harmonization of Government Performance Monitoring Information and Reporting Systems). EO NO. 605: INSTITUTIONALIZATION OF THE GOVERNMENT QUALITY MANAGEMENT PROGRAM
• Directs department/agencies under the Executive Branch and
GOCCs to adopt ISO-QMS and pursue certification • Enjoins SUCs and encourages LGUs, Judiciary, Legislation, public schools and constitutional offices to establish ISO-QMS and pursue certification • Directs establishment of citizens' charter of key government offices as service guarantee. DCNHS ISO Certification Quality Management System (QMS) ISO 9001:2015 ISO 9001:2015 Standards •5 LEADERSHIP 5.2 Policy 5.2.2 Communicating the quality 5.2.1 Establishing the quality policy policy • Documented information • Appropriateness • Communicated and understood • Commitments • Available to interested parties, as • Framework for objectives appropriate Stationery of the School Head
Code
What is a Quality Policy?
Quality Policy is top
management's expression of its intentions, direction, and aims regarding quality of its products and processes. (ISO9001) The Davao City National High School aims to be the leading public educational institution in Davao Region and is committed to:
1. Provide quality educational services
to all its stakeholders in accordance with the policy requirements of Department of Education, Civil Service Commission and ISO9001:2015 Standard; 2. establish, maintain and monitor the Quality objectives at the different levels To ensure Quality Management System; 3. strengthen the culture of academic research among faculty, students and non-teaching personnel to improve the quality of life among the stakeholders; 4. accommodate all types of learners in response to the mandate of the Department of Education and in support to the Sustainable Development Goals (SDG) on inclusive education; 5. extend technical and moral support to identified community as part of the social responsibility of the school; 6. increase availability, accessibility and utilization of financial resources to enhance delivery of support services; 7. create a safe and conducive learning Environment for all stakeholders; 8. continually maintain and improve the Processes for the effective delivery of the Educational services; and 9. produce quality graduates to different HEIs, TVIs, SUCs in the Philippines.
In achieving these commitments, the top
management pledges to regularly review this quality policy and be communicated and understood within the organization. If ISO 9001:2015 is poorly practiced, it is a burden to the organization. If ISO 9001:2015 is properly practiced, it provides extra support to the organization. - BENEFITS OF ISO 9001 IN GOVERNMENT SCHOOLS QMS GAPS QMS IMPROVEMENT FOR FURTHER IMPROVEMENT Absence of quality policy, Defined quality policy, address expectations of key objectives and plans objectives and plans stakeholders
Unclear flow of information installed control of documents enhance organizational
and records knowledge Recurring transactional errors installed control promote risk-based thinking nonconforming services Unclear procedures documented work procedures streamline processes
. Lack of systems audit and installed internal quality audit improve capacities in system review audit