Non - verbal

Communication
By :

Sagar Bhoi 1010

Arpita Brid 1012
Priya Chaudhary 1014
Kiran Dahitankar 1016

Communication Skills – Prof Geeta

 Overview
 Introduction
 Roles
 Functions
 Types
 Importance
 Conclusion

Communication Skills – Prof Geeta

 Introduction

 Non-verbal Communication = Communicating

without words

 It includes our posture, gestures, facial expression,

tone of voice and last but most important eye
contact.

 Take place both at sender’s and receiver’s end.

Sagar Bhoi 1010

 Roles
 Identify management

 To define the quality of relationship we

want with others

 Conveying emotions

Sagar Bhoi 1010

A facial expression is worth a 1000 words

Sagar Bhoi 1010

 FUNCTIONS

• REPEATING - TO USE GESTURES ALONG WITH WORDS.

• COMPLEMENTING - TO MATCH YOUR THOUGHTS AND

EMOTIONS.
• SUBSTITUTING - TO USE GESTURES INSTEAD OF WORDS.

• REGULATING - TO INFLUENCE THE FLOW IN NVC.

• CONTRADICTING - TO SEND MIXMATCH MESSAGES WHICH

DON’T MATCH YOUR WORDS.

• ACCENTING -TO EMPHASIZE EXTRA FORCE ON ONE PART

OF A WORD.
Arpita Brid 1012
 Types
 Body Movement
 Voice
 Touch
 Appearance
 Physical Space
 Physical Environment

Priya Chaudhary 1014

 It means the changes that occur in the
body position & movement that shows
what the person is feeling or thinking.

 Our gestures, expressions, body

position & movement convey unspoken
messages.

Priya Chaudhary 1014

• Non-verbal things in communication are called
“Paralanguage”.

• Paralanguage can be divided into four parts :

- voice qualities
- vocal characterizers
- vocal qualifiers
- vocal segregates

Priya Chaudhary 1014

 TOUCH
• Communication through touch is obviously non-
verbal ,touch is the easiest and one of the earliest
forms of human communication.
• Used properly it can create a more direct message
than dozens of words and vice-versa.
• Touching is a powerful communicative tool &
serves to express a tremendous range of feeling
such as fear, love, warmth, & coldness.

Priya Chaudhary 1014

 APPEARANCE
• Physical attractiveness

• Clothing

Priya Chaudhary 1014

 SPACE
Space: Four Main Categories of
Distance

Priya Chaudhary 1014

 ENVIRONMENT

• It is relating to the place or environment in which

the actual process of communication takes places
through physical and psychological aspects of the
communication context.

Priya Chaudhary 1014

The Importance of Non-Verbal
Communication
 Professional

• In a professional setting, conveying the right message

through non verbal communication is crucial to ensure
client, employee, employer, and peer confidence. A clearly-
developed presentation, for example, should accompany a
professional appearance. A brilliant sales pitch should pair
with a strong, confident demeanor.

Kiran Dahitinkar 1016

 Personal

• In personal situations, non-verbal communication can

make or break a relationship. Body language should
express respect and care; for example, when listening to a
friend, make sure your body is being just as attentive as
your spoken invitation to share a confidence.

Kiran Dahitinkar 1016

 Expatriates

• Non-verbal communication can have important cultural

implications. Before moving to a new country, take send
some time to learn, not just the spoken language, but the
non-verbal cues you may.

Kiran Dahitinkar 1016

 Provides Cues
• Nonverbal communication provides cues to other people
to help guide or instruct him. For example, if a police
officer is in the middle of an intersection and he faces his
hand at your car, you know this means to stop.The
nonverbal cue to stop could save your life and the lives of
the other passengers on the road.Other cues in American
society could be clapping hands, winking with the eye or a
shrug of the shoulders.

Kiran Dahitinkar 1016

 Clarifies
• Nonverbal communication clarifies the verbal message.
This can be seen in a presentation.The speaker is verbally
communicating and uses nonverbal visual aids to help the
listeners understand more effectively.A nonverbal aid in
this situation can be a graph, chart or slide show.
Incorporating nonverbal communication in an
interpersonal or group conversation will provide greater
clarity and comprehension.

Kiran Dahitinkar 1016

 Conclusion

• It is impossible to communicate efficiently without

using Non-Verbal communication.

• Nonverbal communication is often better than

verbal communication at revealing attitudes and
feelings.

Kiran Dahitankar 1016

 Bibliography
 Communication Skills by Urmila Rai, S.M.Rai

 Communication by C.S.Rayudu

 www.google.com

 www.ehow.com
Thank You