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Prepared by:
Diana Marie R. Dime
TCP – Social Studies
Define and discuss conflict resolution;
There are two dimensions in the TKI model, the Assertiveness option and the
Cooperativeness option.
CONFLICT RESOLUTION
CHARACTERISTICS
STRATEGIES
People who tend towards a competitive style
I. Competing
take a firm stand, and know what they want.
People tending towards a collaborative style
II. Collaborating
try to meet the needs of all people involved.
People who prefer a compromising style try to
III. Compromising find a solution that will at least partially
everyone.
Indicates the willingness to meet the needs of
IV. Accommodating others at the expense of the person’s own
needs.
People tending toward this style seek to evade
V. Avoiding
the conflict entirely.
Interest-Based Relational Approach (IBR)
In resolving conflict using this approach, you need to follow these rules:
INTEREST-BASED
RELATIONAL APPROACH CHARACTERISTICS
(IBR)
As far as possible, make sure that you
I. Make sure that good
treat the other calmly and that you try to
relationships are the first priority.
build mutual respect.
Recognizing that in many cases the other
II. Keep people and problems person is not just “being difficult” - real
separate. and valid differences can lie behind
conflictive positions.
INTEREST-BASED
RELATIONAL APPROACH CHARACTERISTICS
(IBR)
By listening carefully you’ll most-likely
III. Pay attention to the interests
understand why the person is adopting
that are being presented.
his or her position.
To solve a problem effectively you have
to understand where the other person is
IV. Listen first; talk second.
coming from before defending your own
position.
Agree and establish the objective,
V. Set out the “facts”. observable elements that will have an
impact on the decision.
Be open to the idea that a third position
VI. Explore options together. may exist, and that you can get to this
idea jointly.
A Conflict Resolution Process designed by
Manktelow and Amy Carlson
2 • Gather Information
5 • Negotiate a Solution
CONFLICT RESOLUTION
CHARACTERISTICS
PROCESS
Restate the facts, paraphrase and
Step 1. Set the scene.
summarize.
Ask for other person’s viewpoint, listen
with empathy and use “I” statements. “I”
statements will allow both parties to
Step 2. Gather information. work through their disagreements in a
way that allows them to express their
opinions and feelings to each other
without assigning blame.
Understand what the other person sees as
Step 3. Agree on the problem.
the problem
Generate all ideas for the solution to a
Step 4. Brainstorm possible solution.
problem.
Use win-win approach which can be
Step 5. Negotiate a solution. useful to find a solution that satisfies
everyone.
FINAL THOUGHT