WORKSHOP INDIVIDUAL RESPOSIBILITIES

Mr.Ajay(Manager)

k.Sai Kiran Reddy

Spares Billing Cashier Service Advisor Floor Supervisor Administration Executive Cre

Anand Pranay Prasad Anil Ganesh Priyanka Divya

Ramana Reddy P.Madhu shekar reddy

Hima Giri Raghu

Dinesh
 Spares Management(Mr.Anand)& Sudheer

• Maintaing Minimun Operating stock

• Monthly Stock Preparation
• Daily Spares tracking sheet maintanence
• Parts Consumption registor
• parts will be issued on request slip
• Tracking physical spares W/s Dms Billing
• Dead stock list preparation and valuating for that spares
• Stock audit every month Physical W/s Dms
• sale Loss registor maintaning
• Pdi spares issue registor should be maintained
• Counter sale tracking with issue W/s billed spares
• Pulling non moving spares in to sale
• Tracking the procurement w/s Inventory received stock
• Spares manager should use control methods and daily reporting tracking
will helps him to munderstand that how many spares keep in inventor
• Spares person should Maintain accurate records of parts replaced
under warranty and detail of faulty parts
• Providing accurate reports each week together with an overview of spare parts
• Place the order as per requirement and replaced warranty parts need to send to ho on fort night basis.
Service consultant (Anil,Dinesh,Giri& Ramana)
• Service Consultant sould work with the sutomer to detrmine problems
with a vehicle and provoide technicians with accurate repair descriptions
• Service consultant responsible for greeting customer,listening to request
and scheduling appointments and estimated cost
• Maintain tracking sheet with all required parameters
• Required spares ,oil and labour consumption
• Promoting new parameters given the company people
• Team work is very essential in the roles of service consultant
• Individual identity is more important for accurate tracking
Service consultant should take care of writing job card and closing the same job card till the vehicle
• delivery
• Discipline and behavior is must
• Understanding the customer intension and vehicle repair give estimation to the customers
• Generating revenue and customer satisfaction primary responsibility
• On time delivary and final quality inspection is must
• Coordinating with floor personals and technicians for quality ouput
• Track the appoitments given by cre and giving same day delivery
• Service consultant should full resposibility of repeat repair
• Ready for delivery jobcards should not be more than 2 days
• Tracking should be maintained for high priority vehicles
• End of the day tracking sheets to be submitted to admistration executive
• Discussing the pending issues and take resolution on priority
• Make customer first in first out by giving 90 minutes service
• Escalating the particukar complaints to the management
• Service consultant should take minumum resposibilty of job card closing and vehicle delivary
• Need to lift all customer calls.
Floor supervisor(Ganesh,Madhu&Raghu)
• Resposible for supervising workshop operations
• Assisting mechanic schedule,assigning service and maintenance with repair needed
• Preparing and maintaing records and files for admistration audits
• Evaluate work of mechanic and ensure of quality repairs
• Checking status of repair work of vehicles
• Coordinating incoming work and existing payload
• Instructions to be given to mechanics in proper use of equipment and tools
• Providing breakdown assistance with repair when needed
• Intiate sop process maintenance of work orientation
• Answering the office calls and respond to the customer complaints
• Perform realted work as required
• Explain all sop and cutoff dates to the mechanics
• Giving the new information to mechanics and circulars come from the company
• Upadate need to be there for the mechanic regarding individual spare part modification
• Daily floor status ,Cleaning and higene conditions should be identified
• Tracking the accident vehicles in separate records
• Conduct trainings for skilled and semi skilled mechanics
• Maintaining dress code and best behaviour in mechanics
• Daily tracking report if out word and pening vehice status
• Need to maintain special record for out side works
• Job card allotment and mechanic time of reporting to the work is to be recorded

• supervisor should give motivation for mechanics to build positive attitude in workshop environment

• Petrol theft and parts missing should be arrested

• Maintain time management and bay productivity of mechanics

• Give quality ouput and maintain final quality inspection

• Sale loss registor to be maintained

• Coordinating with service advisors and give same day delivery

• Quick service bay should be maintained

• Track the mechanic efficiency statement regarding revenue generation

• More than 3 days pending vehicle status to be submitted every day with reason for delay

• Verified the outside work issue amount whether the job card is billed for the same.

• Weekly audit should be maintained for the out side works

Billing& administration (Pranay & priyanka)
• All job cards should be open in dms

• Maintain daily tracking of ready for delivery vehicles

• Open job card status to be informed to supervisor for reason for delay

• Warranty job cards should be closed on priority

• Himalayan vehicles job cards tracking should be kept separately

• Over kilometers enetered and any kind of issues to be kept in the record for the reference

• ServIce advisor tracking should be maintained in all parameters

• Out side works tracking should be done every week

• Ask cre to provide her daily tracking of service reminders and post service feed back calls

• Customer complaint tracking should be maintained separately taken by cre ,advisors and complaint registor

• job card numbers should track with in word and out word

• See that all job cards all billed

• Maintain daily service statement given by the refernce of physical jobcards closing per the day

• End of the ready for delivery ,pending vehicle and work completed status report should be submitted

• Ask floor supervisor to give accident vehicle data more than 3 days pending with reson for delay

• Ask security to write down all the vehicle numbers in workshop at the time of closing

• Mechanic efficiancy statement & advisor tracking should be send every day by before 10.30am

• Track the company mails and revert as per accordingly

• Sop,cut off,service bulletin,circulars,himalayan sop and required files to be maintained

• Maintain manpower details

• Cancelled jobcard details to be kept for audit purpose

• Cross verify with the unclosed jobcards and missed job cards

• Maintain separate track record for the out side works

• Extra reports will be added shortly

 Customer relation executive(divya)

• Complaint register should be maintained in customer launge

• Daily 150 calls to done non reporting
• Service remider calls tracking
• Post service feedback calls and complaints to be tracked separately
• Customer complaint tracking should be maintained every day and send mail to management personal
• Himalyan customers record should be kept on high priority
• Any kind of customer complaint is generated that should be come in discussion on every day meeting
• Customer satisfaction is more important ,Never ignore customer or customer complaint
• Complaint status board should be maintained and ciruculate to all team members
• In which level the complaint is there ,that should be traked as per opening or closure of the complaint
• Number generated complaints should be kept in detail.
• Customer satisfaction note file maintain
• Any kind of customer complaint record or information relate to the customer kept in priority
• Track the complaint till the closure of it
• Service appointments tracking
• Track with sale data that how many of our customers are coming and availing
• Track how many other dealers of customers are coming and availing in our service center
• Customers given complaints on service advisor should be track separately at the time service feed back calls.
• Daily moring service appoinment physical sheet to be produced at security for the reference
• Extra reports will be added soon
CASHIER(SHIVA PRASAD)
Cash and card payment should be maintain in daily service
• statement
Out side work issue payment maintain
• tracking
Cross verify with the job cards whether the given amount has collected
• or not
Keep every week audit for out side work bills and collected amount with the help of floor
• supervisor
Don’t issue amount if any bills pending from the
• mechanic
Salary advances and work shop expenditure amount should be added in the daily service
• statement
Maintain tracking for out side part puchases Cross verify whether the particulat part has
• billed or not
Give separate postings in the wings as per the
• requirement
Daily report should be send to the management
• people
Day by day cash should be handed over at the head
• office
All bills and particulars should be kept in
• tracking
All accounted money receipts should be filed in the register for the
• reference
Maintain record for the vendor payments and cross verify that all the given slips has
• accounted or not
With the help of Mr.ganesh vendors tracking should be
• maintained
Monthly account should be closed by 25th of every month.All the vendor payments should be accounted and
• issued by that time.
Extra reports will be added soon after installation of
• wings
 Thank you.