Dealer Visit Report

Dealer: Ramro Auto Service, Nepalgunj

 Overview
1. Visit Date:13 Nov to 14 Nov

2. PI Representatives: Bishwas Ghimire and Sagar Bhandari

3. Visit Agenda: Streamlining service proceses

4. Agenda Discussed With: Hari Om Gupta(Manager)

 Current Status
1. Car Park: 15 unit VW and 5 unit skoda

2. VW Monthly Throughput: 2

3. All Brands Daily Throughput: 8

4. Closing stock value : Rs. 245000 /-

5. Average Monthly sales of vw parts : Rs. 28800 /-

6. Changes from previous status: First Visit

 Summary
• Car Park: 15 to 20(include Skoda)

• Customer retention: 7-8 cars (based on verbal discussions)

• Total workshop visits by VW cars= NA

• This dealer has very few VW car repair per year and hence are not VW centric in
their business approach. Although we have proposed action plan for this dealer also,
as of today, we cannot consider this dealer as a full-fledged VW workshop. We
should treat this dealer like a Service Touch-Point for VW with limited services
because we don’t have an option in the vicinity. We cannot rely to this dealer for
warranty issues (they have never claimed yet though), online diagnostics issues at
the moment.
• Dealer are positive for taken vw sales.
 ORGANIZATION CHART
AFTERSALES MANEGER
HARI OM GUPTA

ACCOUNTANT
PARTS ADVISOR
SERVICE ADVISOR HARI OM GUPTA/SHYAM CHANDRA THARU
HARI OM GUPTA/SHYAM
SHYAM CHANDRA THARU
CHANDRA THARU

SENIOR TECHNICIAN PARTS ASSISTANT/PICKER

MO.HAIYYUM SHAH(GUDDU ) SAJJAD

DENT/PAINT
SARFARAZ -DENT AND PAINT

MECHNICS
USUFF SHAH
MIRAJ BAGWAN
ADESH CHAUDARY
SANTOSH HARIJAN
KAYOOM

WASHING
RAM POKHAREL
SAROJ PARIYAR
Entrance and Road condition of Service
Center
Parts Room:
 Workshop Equipment & Tools

• Wheel Alignments
Dent & Paint Area
Working Bays
Office Area
Workshop Area
 Strength : Weakness :

SWOT
Analysis

Opportunity Threats
Thank You