ARE YOU EMOTIONALLY

INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT IQ
MATTERS MORE THAN EQ
 Before we move ahead please note that:

• IQ means intelligence quotient

• EQ means emotional quotient
• EI means emotional intelligence

2/6/2020 EI 2
 WHAT ARE EMOTIONS ?

•Happiness, fear, anger, affection, shame,

disgust, surprise, lust, sadness, love,
frustration, anxiety, failure, achievement etc.

The above are the emotions which directly affect our day-to-
day life. There are TWO dimensions of emotions:
Physiological side: ‘Emotion’ is a complex state of human mind,
involving bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms, pulse
rate, gland secretions, etc.

Psychological side, a state of excitement or perturbation marked

by strong feelings.

2/6/2020 EI 3
 Emotions And Their Blends:
• Anger: fury, outrage, resentment, annoyance,
hostility.
• Love: acceptance, friendliness, trust, kindness,
infatuation.
• Shame: guilt, remorse, humiliation, regret.
• Fear: anxiety, nervousness, apprehension,
terror.
• Enjoyment: happiness, joy, relief, contentment,
pleasure.
• Sadness: Grief, sorrow, cheerlessness, gloom.
• Surprise: Shock, astonishment, amazement
wonder.
2/6/2020 EI 4
 Examples of Use Of Emotions:
 She is too sensitive.
 He takes everything too personally.
 He is jealous of his colleagues.
 My boss is always in a hostile mood.
 She does not understand the feelings of others.
 He is always nagging others.
 The HOD blurts things out without thinking of others.
 Nobody understands/listens to me.
 The management is way out of touch with employee’s
emotions.
 Why does it happen with me only in life.
 I am always nice with the people around me.
The above statements refer to various
2/6/2020emotions we experience
EI in our day to day life. 5
 EMOTIONAL INTELLIGENCE IS: -

1. OUR CAPACITY TO RECOGNIZE OUR OWN FEELINGS FOR OTHERS

2. AND HOW WE MANAGE OUR OWN FEELINGS WITHIN OUR SELF

2/6/2020 EI 6
 Are we giving EQ education in schools /colleges
• NO. Our educational system gives stress on IQ and not on
EQ. We are taught History, Hindi, English, Geography,
Physics, anthropology, Botany, Computers, Medicine,
Engineering etc.
• We are NOT TAUGHT how to handle frustration,
anxieties, stress, failure, depression, burnout, inferiority
complexes, ego problems
• We are not told to learn how to manage emotions
i.e.; interaction, coordination, Adjustment,
communication
WE ARE EXPECTED TO LEARN ALL THESE FROM
OUR PARENTS, PEER GROUP OF OTHER ROLE
MODELS
At the later stages of our lives we are told to
master emotional competencies to be
SUCCESSFUL.

2/6/2020 EI 7
 IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)

• The research shows that IQ

can help you to be
successful to the extent of
20 percent only in life. The 20%
rest of 80 percent success IQ
depends on your EQ
80%
EQ

2/6/2020
Then What is Success ????
EI 8
 OR SUCCESS IS SOMETHING
ELSE
The word "success" is a relative term
• Living a healthy and happy married life may be an
indicator of success for some.
• Reaching a top position in carrier may be an indicator
of success for others
• For some having a satisfying job life or personal
satisfaction may be an indicator of success
• Only the tangible achievements may not be indicators
of success in life. Many a times non-tangible
performance or achievements may be termed as
successful.
2/6/2020 EI 9
 THE PROFESSIONAL SUCCESS

GETS YOU GETS YOU

HIRED FIRED/PROMOTED

2/6/2020 EI 10
 The
The
HEAD
HEART

IQ EQ

THE PERSONALITY
2/6/2020 EI 11
 THE PERSONALITY

Thinking Feeling
Part Part

EQ
2/6/2020 EI 12
 Characteristics of a High EQ Person

• A time to wait and a time to watch,

• A time to be aggressive and a time to be passive,
• A time to be together and a time to be alone,
• A time to fight and a time to love,
• A time to work and a time to play,
• A time to cry and a time to laugh,
• A time to confront and a time to withdraw,
• A time to speak and a time to be silent,
• A time to be patient and
2/6/2020 EI
a time to decide. 13
 Characteristics of a low EQ Person

“If only I had a different job … …”

“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”

2/6/2020 EI 14
 EMOTIONAL SKILLS MANAGERS SHOULD LEARN

• EMOTIONAL COMPETENCY
• EMOTIONAL MATURITY
• EMOTIONAL SENSITIVITY

2/6/2020 EI 15
 I. EMOTIONAL COMPETENCY
• Tackling Emotional Upsets
• High Self-esteem
• Handling Egoism
• Handling Inferiority Complex

2/6/2020 EI 16
 II. EMOTIONAL MATURITY
• Self-Awareness
• Developing Others
• Adaptability and Flexibility

2/6/2020 EI 17
III. EMOTIONAL SENSITIVITY
• Understanding Threshold of
Emotional Arousal
• Empathy
• Improving Inter-personal Relations
• Communicability of Emotions

2/6/2020 EI 18
 SOME MYTHS/FACTS ABOUT EQ

• Being EI does not mean a weak, submissive or

defensive personality.
• Being highly EI does not not mean being extra nice,
polite or sugar coating your language
• The females are NOT superior to males in
expressing/experiences emotions as most of us tend to
believe incorrectly. In fact, the research shows that
males are equally emotional when compared to
females.
• There is no direct evidence to prove that EQ is
dependent upon heredity.
• However, the environment does seem to influence the
EQ.
2/6/2020 EI 19
 CAN EQ BE DEVELOPED?
• YES. You can develop your EQ by
upgrading your emotional skills. The
popular thinking that EQ is entirely
inherited is incorrect.
• Emotional Intelligence is not fixed at birth.
There is no emotional intelligence genes
as such that we know of today. It is
something one has learned.

2/6/2020 EI 20
 Conted……..

Can EQ be developed at any stage/age

of personal or professional life.

The answer is YES. You can upgrade

your emotional skills at any stage of
your life. In fact, age and maturity are
positively correlated with the EQ.

2/6/2020 EI 21
 Can EQ Be Measured?

YES. Though some critics may argue that

emotional traits can not be measured
accurately the psychologists have shown
that EI can be measured by using
standardized scientific tools.

2/6/2020 EI 22
 CONCLUSION:
Applying EQ makes you feel comfortable within your own skin and
with people around you.

You can also understand what makes you incompatible with

certain people or jobs and learn ways to deal with the emotional
difficulties ease.

You can also understand the specific feelings that cause you
stress and learn ways to become more at peace.

“This Word EMOTION is never attached to any person, any

circumstance or any situation other than only YOU “

2/6/2020 EI 23
 So
PLEASE BE
EMOTIONALLY INTELLIGENT
- Anju Singh

EI 24