Documente Academic
Documente Profesional
Documente Cultură
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The Objectives of Information Systems
• To bring competitive advantage to the organization
• To run business more efficient and effective
• To achieve organizations’ goals
• To help decision makers make their decision
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Types of Information Systems (based on decision type)
• Transaction Processing Systems
• Management Information Systems
ES
• Decision Support Systems
Decision
• Expert Systems Support Systems
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Components of Information Systems
Documents
Procedures Controls
(hard/soft-copy)
Users
Management, employees, end users, analysts, etc.
Information Systems Maturity
Information
• Systems that deliver one way information
• Eg. Television, videoboard, radio
Communication
• Systems that deliver two way communication with users
• Eg.: call center, blog
Transaction
• System that handles daily transactions
• Eg.: Point of Sales, ticketing systems
Collaboration
• IS among companies’ systems
• Eg.: Superapps, blockchain
Transformation
• Systems that can replace the old ways with the new way
• Eg. GoJek, Indonesian railway systems, distance learning 6
Components of Information Systems
COSO: Internal Control Framework
COSO: Enterprise Risk Management
ICF and ERM (COSO)
COBIT 2019
COBIT
• https://www.youtube.com/watch?time_continue=33&v=oqmkX_E1c1M
• https://www.escoute.com/finally-a-guide-for-tailoring-a-governance-system-
for-information-and-technology/
greycampus.com
Information Technology Infrastructure Library (ITIL)
• ITIL framework uses Key performance indicators to measure the IT
department's performance, progress, problems and also to continually
improve the service.
• ITIL is very flexible, scalable and versatile which makes any IT department
implement these methodologies. This framework is useful to document the
process, functions, and roles in IT Service Management.
ITIL Video
• What is ITIL? https://www.youtube.com/watch?v=rXLUf3ug3aQ
• ITIL Fundamentals https://www.youtube.com/watch?v=7qjVjfz7pzg
ITIL and Other Good Practices
ITIL can be adapted and used in conjunction with other good practices such as:
• COBIT (a framework for IT Governance and Controls)
• Six Sigma ( a quality methodology)
• TOGAF (a framework for IT architecture)
• ISO 27000 (a standard for IT security)
• ISO/IEC 20000 (a standard for IT Service Management)
http://tosjustsytfa.gq
Related Framework on IT Audit
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