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PAN Online Process by UTIITSL

- a walkthrough
Access Login

To avail the PAN Online services, the VLE user can login
through their existing VLE-ID or User Id and password.
On successful login, VLE user gets redirected to the PAN
services portal offered by UTIITSL.
URL www.myutiitsl.com/PANOnlineservices/

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VLE has to Login through his existing User ID and Password in their portal

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VLE has to Login through his existing User ID and Password in their portal
Once entered with correct user id and password, VLE user can select PAN card link

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Clicking on the PAN card link opens up the PAN Online services for the VLE
user on the UTIITSL portal with all information and menu options
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VLE user selects the New PAN Application option under PAN services menu-pad
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Clicking on New PAN Application opens up the PAN Form page for online data entry

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VLE user should verify the physical documents available with the applicant and
fill up the online application form.
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Once the complete information is filled in online, clicking on ‘submit’ leads
to Application Validation process by the system
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VLE user takes out the printout of the filled up form, pastes applicant’s photos and
takes signature of the applicant at the designated locations on the printed form
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VLE user scans this printed application form with photos affixed and signatures present and
uploads the scanned image alongwith photo and signature images (3 image files)

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The scanned image files upload facility is available under PAN services through the
Upload Documents option
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Check List - Upload Documents instructions
 VLE user takes printout of the application form
 VLE user pastes photo and takes signature of the applicant on the printed form
 The application form alongwith supporting documents needs to clubbed and scanned into a single
file
(PAN Application form (front & back side) to be scanned in 200dpi, color - PDFA format)
 The size of complete scanned Application file can be Maximum upto 2MB
 VLE user scans photo of the applicant
 Photo Scanning 300 dpi, Color, 213 X 213 pixel (Size less than 30 kb) in JPEG format.
 VLE user takes a signature on a separate white sheet and scans it.
 Signature scanning 600 dpi –black and white (less than 60 kb) in JPEG format.
 VLE user retains separate photo and signature scanned images and uploads appropriately by
selecting relevant options provided in the portal i.e. Photo in place of photo to be uploaded and
Signature in signature place.
 In all, 3 scanned image files viz. Appln form with doc proofs, Photo, Signature need to be uploaded

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System built-in Auto-validation of scanning specs - Any difference in size and
specs, the system will throw showing the details

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If Upload Documents runs successfully, VLE user gets redirected to their e-wallet
for deduction or auto-debit for a record of payment transaction.
If applicant has entered Aadhaar No, Aadhaar Authentication is done for the
Payment Success cases.
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On successful transaction normally, the system generates an Acknowledgement
Receipt that the VLE user hands over to the applicant
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If any error reported in normal run or last attempt failed, the VLE user has an
option of re-attempting payment on for specific application and normal payment
process follows with generation of Acknowledgement Receipt
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PAN Processing and Dispatch
 Once the full lifecycle of application is completed by the VLE users, the central
or HO team creates lots for making consolidated payments to UTIITSL by
selecting only the applications cleared across all VLEs with successful payment

PAN Application processing at UTIITSL


 Once the Payment is received, verified as realized at UTIITSL end, the
applications attached to this payment lot will move into the processing zone
with verification of scanned forms uploaded by VLE

 Only the clear applications will move for PAN allotment and objection marked
cases will be intimated back to VLE level for objection clearance and further
processing at their end.

 Once the PAN allotted, the PAN Cards will be dispatched directly to the
applicants at their communication address as provided in the application form,
through Speed Post/ Courier.
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Objection clearance at VLE user end - The objection cases will get displayed under
PAN Objection menu for clearance and further processing
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VLE clears the objection by making necessary edit modifications in the PAN
application, after consulting the corresponding applicant

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Once the application edited/ modified, VLE user uploads documents in right form as
in the normal process cycle – printout, photo affix with signature, scanning, upload.

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PAN Tracking Query

 VLE has an option to check the PAN card status using Application
number / Coupon number using “Track your PAN Card” option available
under PAN Services.

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VLE can track the status by giving the Application number / Coupon number

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Application status is displayed giving the last updated stage at any time

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VLE user may log out at any point of time once the activities are over

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Request for Changes/Correction in PAN Data (CSF)

 VLE has an option to Request for Changes/Correction in PAN Data (CSF)


under PAN Services.

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VLE user selects the Request for Changes/Correction in PAN Data (CSF)
option under Apply Change/Correction menu-pad

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Clicking on Request for Changes/Correction in PAN Data (CSF) opens up the PAN
Form page for Change/Corretcion in details
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VLE’s can edit CSF PAN form

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VLE’s can edit CSF PAN form applications for which document has not been
uploaded and payment has not been done by entering Application Number

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VLE’s can edit CSF PAN form applications for which document has not been
uploaded and payment has not been done by entering Application Number

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VLE’s can Upload the documents for CSF Form

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VLE’s can view and reload uploaded documents by giving the Application number

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VLE’s can Make Payment for Pending PAN Application for Payment
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VLE’s can Generate PAN Application by entering Application Number

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VLE’s can Generate Acknowledgement Receipt by entering Application Number
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After Re-Authentication also if AAdhaar Mismatch is there
Franchisee is asked for Change of documentary proof
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In case of AADHAAR Mismatch AADHAAR Re-Authentication Edit Screen is given
to the User for the changes.

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Thank You

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