Documente Academic
Documente Profesional
Documente Cultură
i s h i Jai n
R il
o h i t Pat aru
M g
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V u
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P ah
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Q1
Why do you think Maersk Line was so successful in
social media? What do you think are Maersk Line’s key
drivers of success
Q2
Evaluate how Maersk executed on its social media plan
and platforms
Channel Specific Content Development Breaking the notion of
Maersk being a boring
Delivering the right content to the right audience and conservative
company
Develop
Rank Segment
Content
Before Maersk engaged in Social Media marketing, it clearly identifies the different platforms that it wants to utilize and the purpose, audience, and
focus for each platform. The rationale is to assist Maersk in setting achievable engagement goals and developing appropriate content based on four key
areas of focus listed above.
Social media platforms plotted as per user preference
Customers, shipping
Customers and shipping experts professionals, experts and
journalists
Focused on
16337
functionality, not
subscriptions
reach(35 videos,
16 subscribers)
Fans Fans
Flickr
33734 followers
491 followers
1225 followers
Internal External
Employee
Employee Usage
Usage Communication
Communication Sales
Sales Customer
Customer Service
Service
Thought
Thought Leadership
Leadership Maersk is established as the go-to-shipping provider for clients with its expertise
Information
Information source
source Provide insights to potential customers and optimize shipping solutions
Value
Value Creation
Creation Encouraging sharing of best practises and customer dialogue
Maersk publishes Customers engaged with Sales team works with clients
technical insights technical insights and to propose tailor-made
and information on recognize the economic solutions and optimizing
industry best value proposition of their shipping processes
practices on LinkedIn working with Maersk