Vel tech high tech dr.rangarajan dr.

sakunthala engineering college

Presented by
Kavin Raj P.L
suzuki
INTRODUCTION:
Michio Suzuki was a Japanese businessman and primarily known
for founding the Suzuki Motor Corporation.

Suzuki Motorcycles India Private Limited is a subsidiary of Suzuki

motor corporation, Japan where in we are having the same manufacturing
philosophy of Value Packed Products right from the inception. SMIPL
manufacturing two wheelers best suited for the valuable Indian customers
covering all segments.
Plant area and production capacity
SMIPL have installed a manufacturing plant in Gurgaon
(Haryana) having the annual capacity of 7,50,000 Two Wheeler P.A.
Total land area of the facility at Gurgaon is 37 acres out of which the
present plant is constructed in an area of 10 acres of land. The remaining
area is left for land development and future expansion.
Mission & Vision
The core philosophy of suzuki is to provide "value-packed products".
Since the founding of Suzuki motor corporation, the organization's
endeavor has always been to provide "value-packed products" as one of
the manufacturing philosophies. Suzuki believes that "value-packed
products" come from the effort to carry out product development from
customer's point of view. This policy has been in effect since company's
inception and has helped the organization to meet customer's needs. As
a result, Suzuki's products have become well received throughout the
world. Suzuki is fully committed to create products that meet customer's
demand by utilizing its dynamic, long-nurtured technological advantage
coupled with its fresh and active human resources.
• Develop products of superior value by focusing on the customers
• Establish a refreshing and innovative company through teamwork
• Strive for individual excellence through continuous improvement
Company Head
 Koichiro Hirao

Number Of Employees
 3000+
OPERATIONS
 Head office affairs
 Motorcycle engines assembling and machining
 Spare parts administration
 Education and training
 Public relations
 Research and development
 Testing and development of motorcycles
Company profile:
VEL RS SUZUKI authorised dealer of suzuki motorcycle India
pvt.ltd. Was inaugurated on 11-12-2016
Departments:
 sales department
 service department
 spare department
Sales department:
• sales manager
• sales executives
• activity staff
• RTO staff
• DMS staff
(average sales 30 per month, available vehicle stock 80)
 Service department:
• Service manager
• Technicians
• Customer relationship executive

(Available service ramps- 3, Average service per month-180)

Spare department:
• Spare in charge and assistant
• 16 lakhs cost of spare parts are available
Objectives
Primary objectives
• To study the customer satisfaction level for the company VEL RS SUZUKI.
• To understand the various problem by customer of VEL RS SUZUKI.
Secondary objectives
• To analyze the complaint of customers towards products &service.
• To find the customer interest for the company’s products.
• To develop effective solution to the problem faced by the customer.

SCOPE
The surveys helps the company to find its loophole in the overall
services which is provided by them
It is helpful to understand and analyze the factors that influence the
customer
To know the valuable suggestion from customer