Interpersonal Behavior and Group

Behavior
Module 4

Emotional Intelligence

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“ Anyone can be angry-that is easy. But to
be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way-that
is not easy.”
- Aristotle

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The Concept

 Emotion is any agitation or disturbance of

mind, any vehement or excited mental state.
 Emotion refers to a feeling with its distinctive
thoughts, psychological and biological states,
and ranges of propensity to act.

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 Daniel Goleman says
 “ Emotional Intelligence refers to emotional

awareness and emotion management skills

which provide the ability to balance
emotion and reason so as to maximize
long – term happiness.”

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When you have high Emotional
Intelligence (Ei)

 You can watch your emotions and modify them

as per requirement.
 When angry, you take a non-aggressive
approach
 You feel comfortable with yourself
 You have a charismatic way of solving
problems.
 You are flexible and adapt or adjust to change in
a positive way.

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 You are a good listener
 You consider the feeling of others and do not
act in a selfish or hurtful way
 You are open and get along well with other
people
 Many people come forward to help you when
you need it..

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 The Way Emotions Motivate us

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 The Way Emotions Motivate Us
This emotion: Motivates this behavior:
Fear Act now to avoid negative
consequences
Anger Fight against wrong and injustice
Sadness Ask others for their help and support
Disgust Show that you cannot accept
something
Interest Excite others to explore and learn
Surprise Turn people’s attention to something
unexpected and important
Acceptance I like you; you’re one of us
Joy Let’s multiply joy (that event)

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 SELF AWARENESS SELF MANAGEMENT: Managing and
Knowing one’s internal states, preferences, controlling one’s internal states, impulses.
resources & intuitions. •EMOTIONAL SELF CONTROL

•EMOTIONAL SELF AWARENESS •TRUSTWORTHINESS/TRANSPERENCY

•FLEXIBILITY/ADAPTIBILITY
•ACCURATE SELF ASSESSMENT
•ACHIEVEMENT ORIENTATION
•SELF CONFIDENCE
•INITIATIVE
•OPTIMISM
Personal Competence (Managing Self)
• CONSCIENTIOUSNESS

EI competencies RELATIONSHIP MANAGEMENT

Social Competence Adeptness in inducing desirable
responses in others
(Managing Relationship) •INSPIRATIONAL LEADERSHIP
SOCIAL AWARENESS
•INFLUENCE
Awareness of others’ feelings, needs •DEVELOPING OTHERS
and concerns •CHANGE CATALYST
•EMPATHY •CONFLICT MANAGEMENT
•ORGANIZATIONAL AWARENESS •BUILDING BONDS/TEAMWORK
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•SERVICE ORIENTATION COMMUNICATION
Applying Emotional
Intelligence in Organizations
1. Filling organizational positions
2. Work Life
3. Credibility of managers
4. Leadership effectiveness
5. Effective communication
6. Handling Frustration
7. Stress management
8. Conflict resolution
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Feelings with High and Low EQ
High EQ Low EQ
 Motivation  Frustration
 Satisfaction  Disappointment
 Mental peace  Mental disturbance
 Appreciation  Emptiness
 Friendship  Loneliness
 Fulfillment  Resentment
 Awareness  Guilt
 Happiness  Sorrow
 Self - Control  Depression

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