Emotional Intelligence

 In the organizations of today people

must possess traditional intelligence, as
well as emotional intelligence.
 The term was used by Peter Solovey of
Yale University and John Mayer of New
Hampshire University for the first time.
 First of all let us understand few concepts
like Emotions, Emotional Intelligence
and components of EI in the context of
organizations.
WHAT ARE EMOTIONS

EMOTIONS

These are intense feelings which are directed

at someone or something.
VARIETIES OF EMOTIONS
 There are six universal emotions:
- Anger,
- Fear,
- Sadness,
- Happiness,
- Disgust and
- Surprise.
 EMOTIONS
 FELT EMOTIONS
An individual’s actual emotions.
 DISPLAYED EMOTIONS

Emotions that are organizationally required

and considered appropriate in a given job.
 EMOTIONAL LABOR

When an employee expresses organizationally

desired emotions during interpersonal
transactions.
EMOTIONAL
INTELLIGENCE

Emotional Intelligence is the capacity for

recognizing our own feelings and those of
others, for motivating ourselves, and for
managing emotions well in ourselves and in
our relationships.

Daniel Goleman
EQ refers to how well an individual handles
himself and others rather than how smart or
capable he is in terms of technical skills. It
includes the attributes of self awareness,
impulse control, persistence,confidence, self
motivation and empathy.
Feelings with High and Low EQ
HIGH EQ LOW EQ
Motivation Frustration
Satisfaction Disappointment
Appreciation Emptiness
Friendship Loneliness
Fulfilment Resentment
Awareness Guilt
Happiness Sorrow
Mental peace Mental disturbance
Focus Failure
Autonomy Dependence
Self control Depression
Contentment Victimisation
Balance Instability
Components of Emotional
Intelligence
 Self Awareness

 Self Regulation

 Motivation

 Empathy

 Social Skill
 Self Awareness
- Emotional self awareness :
The ability to read and understand your
emotions ,moods, drives as well as
recognize their impact on work
performance, relationships, and the like.
- Accurate self assessment
 Self Regulation/Self Management
- Self Control
- The ability to control or redirect disruptive
impulses and moods. Think before acting.
- Trustworthiness
-- Adaptability
Motivation
 A passion to work for reasons that go
beyond money or status – a propensity to
pursue goals with energy and persistence

 Strong drive to achieve optimism even in

the face of failure
Empathy
 The ability to understand the emotional
make up of other people. Skill in treating
people according to their reactions.
 Social Skills

 Proficiency in managing relationships and

building netwroks.

 Effectiveness in leading change-persuasiveness,

expertise in building and leading teams
How To Enhance Emotional Intelligence Of
People

EI can be learned at any age. But it

requires lot of time,practice and
commitment

Organizations of today must have

emotionally intelligent people. They must
possess required emotional competencies
Guidelines For Enhancing
Emotional Intelligence

 Preparation

 Transformation

 Supportive Environment
 Preparation

Assess the work. Assess the individual .

Gauge readiness, and motivate.
 Transformation

 Make change self directed. Focus on

clear, manageable goals. Prevent relapse.
Give performance feedback. Encourage
practice.
 Supportive Environment

 Arrange support . Be encouraging.

Reinforce change.
 A FINAL NOTE

 EI motivates people to pursue their unique

potential and purpose and activates their
innermost values and aspirations, transforming
them from things they think about to what they
like.

==========================

Dr.Meenakshi Malhotra
M.B.A, Phd (PU)
Professor, UBS Chandigarh
meenmal@yahoo.com