FIRST TELECOM- INDIA’S

2.0 STRATEGY
Abhishek
Satpathy
OUR
TEAM

Aditi
Murarka
Krishna
Yuvraj
v
Laupyam
Pattnaik
A7
Nitin
Ganesh
Sriyam
Chomal
Sumedha
Jain
 Introduction

• recent shift in the way organizations look to leverage the benefits from India
as a cost-effective destination to provide services

• new model where the focus is on two key aspects, namely, “insourcing of
work” and “transfer of core activities to India”

• outsourcing may be a short-term solution for non-core activities

• build a sustainable capability that is both cost-effective and value-oriented,

insourcing is key
 Case Overview

• “India 2.0” as the strategy to transform their operations worldwide

• to utilize the full potential of “India” as a service sector-outsourcing destination

• standardization of processes and mobilization of resources in a COE setting

• maximize the benefits

• this case attempts to understand the way to go about it and the expected returns in a
quantifiable manner
 About the company

• About Sumit Pradhan:

 Sumit Pradhan was the one who coined the term “India 2.0”.
when he made his case for setting up the facility in India. This initiative had been
delivering great value in terms of both cost-transformation and efficiency, but it
had been a long road for Sumit to travel until he got to where he was today.
At first, Sumit, the Vice-President at FT, was unable to believe this could be true.
Finally, his dream was taking shape, and his thoughts took him back to three
years earlier when he had to overcome many hurdles to get the necessary
approval to set up a small office in India with a total of 10 employees. Going from
10 employees to 7,000 employees was definitely a remarkable achievement in a
three-year period.
 Core strengths of the company

extensive reach,

the granularity of the different classes of service and a wide range of

value-added services,

the company also has strong relationships with its suppliers across the
globe and end-to-end experiences with the customers.
Gartner Magic Quadrant
Working method of the company
Company structure
Problems faced by the company
Solution
Competitors
Solution
Solution
Solution
 THANK YOU
SUBMITTED BY-
GROUP - A7
ABHISHEK SATPATHY 19PGPM002
ADITI MURARKA 19PGPM003
KRISHNA YUVRAJ AVHAD 19PGPM027
LAUPYAM PATTNAIK 19PGPM028
NITIN GANESH 19PGPM038
SRIYAM CHOMAL 19PGPM060
SUMEDHA JAIN 19PGPM062