Documente Academic
Documente Profesional
Documente Cultură
Topic
1 Business Process Overview
Business Process – Definition
Types of business processes
What is BPA?
Need for BPA
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Business Process - Definition
DEFINITION
A ‘business process’ means a complete Input
coordinated thread of all the serial and
parallel activities needed to deliver value
to your customers.
BUSINESS PROCESS:
GOAL
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Business Process Characteristics
Real business processes are characteristically:
Large and complex, involving the flow of materials, information and business
commitments
Very dynamic, responding to demands from customers and to changing market
conditions
Widely distributed and customized across boundaries within and between businesses,
often spanning multiple applications with very different technology platforms
Long running – a single instance of a process such as order to cash may run for months
or even years
Automated – at least in part. Routine activities should be performed by computers
where possible, for the sake of speed and reliability
Dependent on the intelligence and judgment of humans. People perform tasks that
are too unstructured to delegate to a computer or that require personal interaction with
customers. People also make sense of the rich information flowing though your value
chain – solving problems before they irritate your customers and devising strategies to
take advantage of new markets
Difficult to make visible. In many companies the processes are not conscious or
explicit, but undocumented and implicit, embedded in the history of the organization.
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Business Value from Business Processes
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Topic
2 Business Process Analysis Overview
What is BPA?
Need for BPA
Role of process model in BPA
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What is BPA?
BPA - An exercise of defining the Business Processes using tools, simulating and analyzing the
processes with a view to assess and improve their performance
Business Objectives
Increase in Revenue Process Analysis
Increase in Market share
Increase in Profit & profitability
Increase in Shareholder wealth
Increase in Customer satisfaction
Increase in Employee satisfaction Calls for
Sits upon
oC
noittepm Reduction in
duplication / inefficiency
otsuC
rem
ed
sdnam Counter measures Mergers & acquisitions
Flexible processes
gnignahC Process knowledge
snoitalugeR Coordinated processes
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Reasons to use BPA
or better stated,
“if you automate an inefficient process, you simply become less efficient quicker”
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Advantage BPA
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BPA Life Cycle
As-Is
Process
Modeling
Process Gap
Discovery Analysis
Process
Process Modeling To-Be
Standardization Business Process
Process Modeling
Analysis &
Optimization
Process Process
Optimization Simulation
Document/ Migrate
Analyze Processes forDetermine Process Redefine Business Assess efficiency of Test
new feasibility of new
Determine Cost-Benefit/
existing Business
bottlenecks and lacunae
Improvement potential
Processes processes processes ROI
Processes
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Thank you for your time!
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